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I Received a surprise offer from Juvenon on 8/26/2010 and boy what a surprise it was, that evening, I ordered buy 3, get one free, the price was brought down from $119.00 to $87.75. I thought that was great, but after filling in my debit card info at check out, I kept getting pop-ups asking me to buy more at a discounted rate... I declined! As I could only afford what I had ordered. Ok so, now here's where the surprise comes in, almost immediately my debit card was charged almost $200.00 more than the $87.00. I tried to call them, but they were closed... So I called Juvenon first thing in the morning and was told that I ordered that much and they had already sent it out. I did not order that much. And why was it charged as two different orders? Because it was charged as two different charges, my credit union put the charges on hold. Long story short... I had to dispute the charges and have my debit card canceled. I had read about this happening to other people, but I gave them the benefit of the doubt, but they got me too. And based on how I was treated on the phone... Like a [censored] that did not know what I had ordered... I will not buy anything from this company ever.
Buyer beware
I ordered Reprieve on November 26 and was charged $174.75 on my Credit Card. Product was shipped by UPS and email sent saying I had received it on December 6 at 5:16, along with a separate AMAZON order. I never received either package and I was home at that time of day. I called AMAZON customer service and they were so polite and asked if I wanted a refund or another order sent at NO CHARGE. Thinking that JUVENON would do the same thing, since I had had purchased a large order prior to this with no problems, I called them on 3 separate occasions and was treated with POOR CUSTOMER SERVICE. Last caller indicated that it was not their policy to refund or send another order BECAUSE THEY DON'T KNOW IF I'M TELLING THE TRUTH AND COULD BE JUST TRYING TO STEAL FROM THEM! I've tried to file a claim with UPS who indicated they delivered the package, without success! I have also started a claim with my Credit Card Company. I WILL NEVER PURCHASE FROM THIS COMPANY AGAIN.