Kaplan University
Reviews and Complaints

I WAS a student at Kaplan University Online for 2 years. EVERY single term was the same thing when it came to getting my stipend and balance paid on my accounts. The collections dept. would call me trying to collect when it was their own mix ups. When I did not get a stipend the entire term when the finally got it figured out (for the moment) they said I did not have moneys coming to me since the term was over. I called EVERYDAY hours on hold and hang-ups (get used to that!) just to be told it will be sent out "soon". (yeah right). This is the rudest and most incompetent group of people I have ever had the misfortune to come in contact with! Thanks for the stomach ulcer Kaplan! IF YOU ARE CONSIDERING THIS SCHOOL DON'T IF YOU DON'T LIKE STRESS OR BEING LIED TO! i CANNOT STRESS THIS ENOUGH!
I would be glad to answer your questions. [protected]@gmail.com.

I too know how it feels to be ripped off by on-line courses. I attended Kaplan university for 3yrs on my way to graduation, however on march 6th 2009 kaplan shut me out from their on-line course. Frantic I tryed calling everyone involved trying to get back in, well finacial aide (where the problem existed) WOULD NOT return my phone calls, emails NOTHING either they were ignoring me or just didnt care i dont know. They continued to collect my finacial aid until I called the bank and had them stop sending money to their collage. With no hope of returning to kaplan I then figured I could attend AIU yet another mistake on my behalf, they too are under investigation for this scam that swindled money from many people tring to get a better education. What ever you do DONT JOIN AN ON-LINE COURSE you are better off going to a campus. At least there you get what you pay for.

I went to check out this school in April 2009. I was working at a job that I didn't like & like so many others they made all these promises and told us that I would have a certification that would let me work in a Physicians office.. They told us upfront how much it was going to cost & my jaw dropped. $15, 000. My husband simply looked at me & said do you want to do this or not? I said yes and so I enrolled in The Medical Office Specialist program. I wanted to learn billing & coding. I had to postpone the date that I would start for personal reasons.
I started the classses in July 2009 at the campus. I had gotten a pell grant for $3, 500 and my husband took out a loan from his retirement for the rest. (I kept the reciept that said paid in full) I found out from other students that they had been roped into taking out up to 3 loans & that their interest rate was as high as 17%! I busted my hump for the 7 months to stay with a 4.0 GPA & I never missed a day.
It did not take long to figure out that TSB was just in it for the money as I saw students who had no business being there getting passed on to the next module even though they should have been flunked out. When I called my instructor on this she advised that she was just following policy. They just needed to get a passing grade & that she had to grade on a curve.
I had other issues with the school as far as how the students were treated and the fact that alot of the information in their books was outdated. My instructor was great she advised us that the school said that we had to learn one thing; but she also told us that in the real world things worked differently. I noticed that when students were sent to their externship sites the students with the worst possible grades, attitude & appearance went to the hiring sites more often than not & the ones who obeyed the rules didn't. They tried telling me that they did not know which sites were hiring or not.
I graduated in March with honors & I took what I thought was a certification test this month. SURPRISE! It is not a certification test it is a competency exam that the Docotrs don't care about anyway! Now I have to spend another $300 to get the real thing from AHIMA! I ahve warned everyone that I can to stay away from that school & others like it. They all say they are accredited and they may be but the certificate that you get you can get cheaper @ the community college & get it done right the 1st time.
STAY AWAY FROM SCHOOLS LIKE THIS! It might take longer to get your education at your local community college; but in the end you will have the degree you NEED & employers will not look at the school you went to & decide based on that that they WILL NOT hire you!

I started school in Sept. 09 deans list every term and always in seminars. April 27th my brother killed himself. I called my A.A. the next day because we had finals due in 6 days. I know way could do it. When I spoke to the lady that answered the phone pretty much told me too bad so sad and that was it. I was so upset and couldn't believe how I was treated.
Finally I got in touch with my A.A. and she was able to get my a week extension.
I was blocked out for a week then fianlly I was able to do my finals.
I decided I would try to do my next term. I went for two weeks and now they are sticking me with a bill for 3000.00! I am so pissed and I can't believe this is how they do business. How in the hell do they keep students treating people like this. I have all my emails I wanted to drop.
The last two weeks I have received anywhere from 3-5 calls A DAY from student services... Unv of Phx is where I will finish my education after this and I am not giving up I will not pay them 3000.00!
[protected]@msn.com

Amy Sawyer

I wanted to let you know about the difficult, and potentially unethical situation that I have had to endure while attending Kaplan University. After many hours on hold, and broken promises about the disbursement of my student loans, I feel that someone needs to know about this deceptive and unethical business practice. Here is what has happen to me to the best of my recollection and as accurately as possible. I have been a student at Kaplan University for nearly two years, working of a Masters of Science degree. During such time I have been receiving expense related moneys or stipends on a continuous basis, receiving checks every two-to two and one half months apart. So, up-to-date I have received loan disbursements around 6 times.

On several occasions I have notice that the dates posted on my accounting page at the Kaplan web-site have been changed to reflect a more closely related receiving, and disbursement date. For example, let say the day of a particular disbursement was on the 10 of one month, when the money was actually distributed was the 27, then the 10th was changed to the 27th. In other words as to cover up the lag in actual time of delivery. This is probably done since I was told that the dates posted in the computer were made up / random / meaningless, and deceptive dates.

This is my current situation, which after countless phone calls, and a visit to Kaplan’s corporate office I have been unable to alleviate. On June 16th when the posted date on my Kaplan financial statement page showed that a disbursement was to be made, and mailed to me, and was not, I contacted Kaplan financial aid department. I was told that the Bach(s) dated for the 16th was “messed-up”, by one of their representatives, and had been pushed to the 23rd of July, over a month later. Then she decided to put the date back to the 16th of June. At some point this date was then again moved to the 23rd of July.

I have now communicated with Direct Loans [protected]) on three different occations and have been told that the funds have been ready for Kaplan, and for disbursement on June 9th, 2010. The Fallowing are a brief summary of the different reasons that Kaplan financial aid department has used as excuses to why the funds have not been mailed to me as of July 28, 2010:

1) We are still waiting for Direct Loans to release the funds. (Funds have been ready since June 9th, 2010)

2) I have given your information to an expediter and they will call you back with-in 72 hours. (Never called back)

3) The Dean has created a new processes which has delayed the process, and that is why is taking longer.

4) We started a new financial year on the 1st of July, and since we did not get the funds from the lender by the 1st of July the funds have been delayed.

5) I visited Kaplan’s Corporate Ft. Lauderdale office on July 12, 2010, and was given a persons name of Fred Chalmers at [protected] I called and left a message for him, but he never called me back. Furthermore, I got an e-mail address for Annemarie Ingino, attached to this letter is her response. In her response she assure me that the funds were going to be mailed out on the 23rd of July, and that they were going to be mailed out to me overnight, so that I would have the check on the 27th of July. This is from Kaplan’s Corporate office, I never got a check!

6) On July 26th 2010 I called financial Aid, and was advised by the Kaplan representative that he had checked the Direct loan web-site, and that the funds had not been disbursed as of yet. I called the Direct loan origination department right after speaking with the Kaplan rep., and was surprised to hear a recorded message stating that their web site was down. Moreover, after speaking with a representative I was advised, (and this is now the third –time) that the funds had been disbursed to Kaplan and that I needed to contact the school to find out what the problem was.

7) I have called the Financial Aid department at Kaplan, explained my problem, and told by the representative that they were going to check on the situation to hold please, but the person never got back on the phone.

8) I even called the academic advising department to get the deans name, and the address to the corporate office, and the person would not give me either one.

9) All of the conversations have been recorded by Kaplan University, so that all that I’m stating in this letter can be verified.

This is the problem that I’m facing now, I have been in school for almost 2 years, and have been receiving living expense checks on a continuous basis. I have a job, which helps me supplement these funds until I can finish my education, and get a better job. So, when my funds are kept by Kaplan for two months, and now it has been over 3 3/4 months since my last disbursement there is a problem, which will be leaving me, and my Family (I have a 2 ½ son, and his Mother) homeless.

The biggest ethical issue here is that, if Kaplan University is holding on to these funds in an interest earning account, then I should be entitled to the interest from this account. Furthermore, why are they entitled to use my funds for their gain at my expense, and hardship. How long can a School hold moneys which do not belong to them, these are loans that I have to payback. These loans are Federal Loans, does the federal Government have any rules/laws on how long a school can hold these funds for.
It’s clear that someone here is not telling the truth, on one hand I have Kaplan telling me that they are waiting for the Federal Government, and on the other we have the Direct loans a lending department funded by federal government telling me it’s Kaplan responsibility of disbursing these funds. At this point I have lost so much, and hope that this letter is investigated so that other students will not have to undergo this up-and-down nightmare. One thing is for sure, I wish I would have never enrolled at Kaplan University and will never forget this situation. To me this is part of why this country is in such a financial disaster, greed!

Lastly, I now find myself in disbelieve in the many different stories that Kaplan University has told me. I sure hope that someone cares to help me with this disgusting situation. I find that a Higher Education institution should be setting an example for its students in how to be ethical and sincere. I’m not really sure how I will be able to finish my education without a home, a family, and a constructive experience, which getting a masters degree should have been, thank you for killing my dreams.

Sincerely,

I spent one, 10 week term (and 5 grand) at Kaplan and it was the biggest waste of time and money ever. I entered already having a bachelors degree but wanting to work in health care. What a stupid mistake that was.

The instructors don't care, many of them aren't even adequately educated. Students spend "class time" yapping on their cell phones, having noisy conversations, sleeping, or talking about themselves. Instructors have absolutely zero classroom control, so the one or two people actually trying to learn get overlooked. Instructors act irritated by those who want to make good grades.

Financial aid lies - don't believe me? Read reviews all over the internet about how people get ripped off by financial aid misleading them. This was evident by them magically having funds for me after I told them I couldn't afford the program as it stood. I'm positive that they would have let me finish my time saying I had loans, then suddenly presented me at the end with a bill, holding my degree for ransom. Again, read reviews on the internet of people to which this very thing has happened. I think getting a root canal would be more fun than dealing with the business office nightmare.

Also, I've spoken to doctors around here and they won't hire students who go to Kaplan because the school has a crappy reputation due to its graduating people who are poorly educated and lack communication and workplace skills. It's a joke of an "institution". It's not a university, it's an institution of higher learning. Credits do NOT transfer because no respectable school will take credits from Kaplan. This is a for-profit business. They do not care about you succeeding, they care about overcharging people dumb enough to fall for their scam.

I'm completely embarrassed that I fell for the Kaplan trap, and I hope anyone considering attending Kaplan will RUN in a different direction. PLEASE do more research than I did. I'm now looking at a program at a reputable school and the cost of this program is 1/3 of what Kaplan charged. There are other options, you just have to seek them out. I did not do enough research and now I'm paying for that mistake.

I agree with everyone who says that the school is a fraud and that financial aid is a joke. I have been complying a complaint letter of over 200 pages since February 2010 after a lot of reseaarch. The smartest thing I did before I left was that I searched every corner of my kaplan page and obtained every piece of information they had on me and my account before I was shut down. All of the admission papers are forged by Esign and the information is all wrong, there is a ton of papers I never saw that had an e signature and the trailing numbers do not match . None of my loans are legit because I never got to pick a lener or program or shown a list or received my bill of rights as a borrower and the very first award letter that I found (as part of my leaving) was falsified to show I would have enough loan money because it set me up as going to school for my associates not my Bachelors like everything else said. Year 2 my loans were sold without my knowledge and I never signed or received an award letter, I made numerous calls to FA and was ignored, all emails ignored and the topper the MPN is a forged Esign also. I was told that I signed with my Fasfa pin and I found the site that said I never signed any MPN with my PIN and now they have zero information on the website. For 3 months I have been waiting for the supervisor to call me to prove my esign; no call and it is July. Kaplan Ombuds not legit another lie and intimidation to pay money not owed. I am saying all this (and I am sure I am forgetting something) because I am only baffled by what type of attorney I need; Criminal for forgery? Torts for moral duress? Contract for all the contracts not signed? Maybe an attorney that deals with the fact that Kaplan is not even accrediated in the state I live in and that they have taken more money than necessary and in unscrupulous ways for a degree they know I will be able to use as...well you know. If there is anyone with an idea please feel free to let me know at [protected]@yahoo.com .

For those who are having a great experience, either you work there, have worked there, or are just special.

I have done 6 months of writing and researching to know there is nothing legal going on at Kaplan and it is like a snake you don't know until you are bitten.

There are other places to file your complaint too. And the more complaints on a business there are, the closer we come to getting help. As well and possibly help inform other innocent persons from becoming a victim like us. This is a great website: http://www.complaintsboard.com/complaints/kaplan-university-c164144.html#c702830 for complaint. And I really appreciate this website, however I’ve also found a website that can also hear your voice too.

/URL removed/

/link removed/

my e-mail

[protected]@tausworthe.com

I am 36 years old and found myself without a job and having a hard time getting one. I have a lot of years experience in an office and was an office manger for 5 years. I went to the school to further my education and get into coding. I went to the school and spoke with a representative about doing medical coding, this something I have been wanting do for a long time. I went over everything with her explained my situation and she told me after I graduated I would be making 45, 000 a year with this certificate. I looked into coding and that was bout right. After starting school, they taught us a lot about running a medical office as a receptionist. I voiced my concerns so many times to the counselors & higher ups. After wasting my money and time it turns out all the stupid certificate is good for is scratch paper...I was offered to apply for so many receptionist positions. NOT ONCE DID THEY OFFER CODING! We barely went over coding in the classes. Kaplan preyed on people who were out of a job and desperate to start over. I am a single mother and work very hard to pay the bills and feed my children. I am very disappointed in the way Kaplan handled everything. Not once has any tried to contact me after I specifically tol them I wanted a call back after I filled out my exit papers. Be very careful when you are thinking of going to Kaplan. They tell you one thing but it is a lie.

I worked for them for about three months. I was fired because I did not meet my sales quotas. As an Admissions Advisor you are required to sell a certin number of people on enrolling at Kaplan. I began classes in a MS program, but dropped the class due to the quality of the program. I attended less than two weeks. When I withdrew, I was told by financial aid that my account was clear. Now, after a couple of months they are calling me daily asking for 100.00. I received one statement that had no description of the charge. One caller told me it was an administrative charge, but could not give me any details. I have told them, the last four times they have called, not to call me again. When I receive a statement with a legit. charge description I would contact them.
7/9/10 @ 8:44 am, 7/8/10 early evening. The first three calls were not logged by me, but they record everything.

I have been attending Kaplan University since 2008 I will graduate in hopefuly 9 months. They continue to say I owe money from past tuition years, how? This is a good question! I have now paid them just over 700 dollars in the past couple months and they are trying to say I did not pay the full amount! They are calling me constantly harassing me, changing their story around! I have sent them proof of the money I have paid and they still are calling me! My financial aid is supposed to cover my schooling so I don't know where they get off harassing a disabled mother who is trying the best she can to make a life for her son who has problems himself! I am finding any and all places to go for help with this situation and any and all places to go to file complaints! I hope when people think of going to Kaplan they see all that so many of us have gone through and RUN FAST! This is a terrible school and I am so disgusted I feel they owe us all our money back ALL our money! They should be paying off our student loans!

Do not got to Kaplan University. They will give you the run around and just take your money. Even when you are no longer going to school there, they will still bill your credit card. When you try to ask them about the situation, they will send you to someone else who skirts around the problem. Then they talk to you like your an idiot. I have called them every month for 3 months trying to get my money back for classes I never took. All I get is a rude person who pretty much tells you to f off. Do yourself a favor, don't even click on their ads.

Ok so this is it, Kaplan is obviously a school where the students are being held accountable for the wrong doings of their school. Its time we as the students fight back. And im calling on you, we are going to go on different nation wide programs, i have a lawyer that i am in close contact with observing how this school conducts "business". We have even recorded conversations, and boy these guys are bad "I understand it was the error of kaplan universities department but like any business where you are over paid (3 times in one award year)being a good Samaritan you should pay" WHAT? its ok, i have it all recorded, different documents stating different prices for different reasons. If you have any documents or anything that you can find gather it. Im on a mission to finish my education and get whats rightfully mines. With this being said we are going at Kaplan top speed and we need your help in doing so. Email me with your story. These emails of stories will only be shared with government agencies in means of addressing our complaints and finishing our education. Also let me know where you are from and an email you can be reached, whether or not you will be willing to appear on shows like Oprah Winfrey, Live News broadcasting channels as well as to have your story shared with others via newspaper mail and blog. thank you. Its time to make Kaplan Pay.

Kaplan university is terrible,

Instructors do not answer emails with questions regarding projects, seminars, explanations.. Anything during the whole term.

Customer service are terrible!, academic advising department treat with zero respect, make fun of you on the phone, and with "sarcastic comments".

I wam in the middle of a class... Trying to drop kaplan but once y ou there... You are stuck in this terrible institution.! All I got out of kaplan is bills, no degree just the bigest mistake I ever made.

Kapaln should be out of business, they want your money and could care less if you get a degree.

Kaplan University has the worst Financial Aid Dept. They have held left over money from my student loans and financial aid award. I have filed two complaints within the last 3 months with the Better Business Bureau and they still give me the run-around and ignore my emails and phone calls. I would quit now but am too close to graduating, but I will continue to file complaints with everyone I can until this gets resolved. I AM FURIOUS! I can see from several websites that they have a bad reputation.

Currently I just finish a course in Computer Literacy and have been given a grade that is not fair. I am a student of Kaplan University High School, and have been having some problem with the schools staff. The school staff always wants to place the blame on me for their short comings.
The first problem arose when I was unable to fully access the Computer Lit course, I could see the assignments but not the projects. I asked for help with this problem via email in early October 2009, and did not recieve any response until late December 2009, and then was given the run around and treated very badly if I must say so myself. Anyway figured out the problem was with the way part of the course was coded and a student had to tell the schools tech support that, in order from them to finally give me a reasonable response to my complaint. Also, that my wireless USB modem was not supported for the type of coding for that part of the class. So, I was given two other classes but was going to receive a incomplete for the class. I felt as if I had been stabbed and I was under contract what was I going to do. I called the academic advisor and requested to finish the class since I had spent over $100.00 to upgrade to a wireless router so I will not have to run into a problem like that again, especially when I am the one to be penalized for it. I was able to get the class extended but was being told and mind you very rudely and crafty that an additional $50.00 would have to be paid in order to do the extention. Do you feel their is a problem here or is it just me that feels I am being scammed? I said heck no not paying an additional $50.00 and besides the whole course is almost $3, 000.00 @$89.95 a month and they want to scam me because of their program problems. I don't remember seeing that disclosure information in my contractual agreement.
Anyway got the extention at no charge but I had a very strange feeling these academic staff members were going to come up with something else, and they did. Now they want to mess with my grade by giving me INC because the teacher is saying she can't open parts of my assignments. Mind you I am not having that problem, nor my son, nor the tutor, nor the other teacher that teachers Computer Literacy. So I say no way will I except a lower grade because now they have a teacher whom is bias and quite frankley to me dishonest. But of course this is all my fault and I am not giving up until I get the grade I worked so hard for. I see what other students are talking about when they say things like this school scams students, with unfair academic practices. But I will not take this one laying down and if anyone out there has had or is having the same experience with Kaplan University, please let me know. Because you should not be taken advantage of either.

Run away - they dont really care!
I am a single mother who is trying to better herself through education to provide a better life for herself and her daughter. After learning about the benefits of online courses and believing that this was the answer to my dreams of wanting a chance at a better career I started the enrollment process with kaplan university in early september/october of this year. My hopes and dreams of completing my degree at kaplan university were quite grand when I first started the enrollment process with ms. Jacquelyn. I informed ms. Murphy that I had applied for financial aid and received notification that I was eligible for the pell grant in the amount of $5350. Ms. Jacquelyn informed me that I would be able to complete my bachelor's degree online and that the pell grant that had been awarded would be enough to pay for tuition, books, and fees. I was told that the sallie mae loan was only needed as a precaution and would not at all be used to pay for anything and that it was common practice and procedure to open a loan with them in any case. However to my surprise I have learned that this was not at all true and it seems that I have been blatantly lied to and misled.
Admissions representative, ms. Jacquelyn spoke with me and my mother at length on several different occasions in regards to my enrollment with kaplan assuring us both that I could earn my degree with ease and affordability she also informed me as well as my mother that classes were $350 per class with a $100 technology fee. Books would be covered by a book grant awarded from the school. She stated numerous times that the cost of attending kaplan would be completely covered by the pell grant and that there was no need for the sallie mae loan. Ms. Jacquelyn stated that the sallie mae loan would only be opened due to common practice and procedure and because of the monies that I had been awarded from the pell grant that there would be no need to utilize the loan that was opened. Ms. Jacquelyn spoke with me and my mother numerous times about these things each time stating the same exact thing over and over. She contacted me so many times through use of my cell phone that my cell phone bill was ran up to an exorbitant amount and if needed I have proof of these calls per my bills. It got to the point that I had to finally turn my cell phone off and not take her calls, and I had to repeatedly ask her to contact me using my home phone number. She had no issue talking to me after 7pm central standard time. However, once I was finally enrolled in courses at kaplan I did not hear from her again and when I did try to contact someone I could never make contact or get an answer. This is when I realized that I was just an enrollment number /quota for her, and she got me. At this point it seemed that I was starting to get the run around especially when those that I was able to talk to were not able to assist me. I spoke with nicole from financial aid as well as dafnie from academic advising who stated to me numerous times that there was no one else that could help me, that supervisors were not available, and that there was nothing that they could do for me, I was constantly told that someone would be in contact and to expect a phone call. I am a stay at home mom now and i’ve not left the home for more than 2 or 3 days during the last couple of months, and have been here to take phone calls/communication. Even when I request to know who the dean of students was they avoided the question, and would refuse to give me an outright answer. They stated that they did not even know who the dean of students was and just today it took (Ms. Dafnie) over an hour to research and find out the name of the dean of students as well as their email address. She refused to give me their phone extension or connect me directly. Both ms. Nicole and ms. Dafnie stated that they did not know this information. All that ms. Dafnie wanted to do over and over was offer help, but no help was given and at one point she even brought up my child and tried to say that I was doing this because I did not have time for school because I am a new mom, which is completely incorrect and she was drawing straws. It was my understanding from the advertisements and from kaplan’s representatives that kaplan’s goal is to offer degree programs to students who have other responsibilities such as children, full time jobs, and other outside distractions. I felt as if I was being discriminated in her statement about my being a single mother and not having the time to complete my degree. Also, I felt like I was being passed off from person to person and that the issues and concerns that I had were not being addressed. Even when speaking to these individuals I felt like they were very rude to me and did not care at all about my feelings. It seemed to me that these individuals did not want to see my concerns addressed at all and just wanted me to go away. I was constantly lied to having been told that I would receive phone calls, emails, and communications which I have not received. At one point in time I was informed by ms. Dafnie that her supervisor ms. Natasha would be able to speak with me and the next second I was told that ms. Natasha was busy doing other things and did not have the time for me. I wanted to bring to your attention to the fact that three weeks ago text books arrived at my home for two courses that I did not enroll in, ms. Dafnie took the liberty and enrolled me in these two course with our my acknowledgment. I was told during the enrollment process that I could enroll in course at anytime and that I would be the one to choose which courses to take from me degree evaluation. No one ever told me that my academic advisor would be the one to choose my next course enrollment or that I would have to file for a leave of absence which I was informed of after enrolling for the first semester. This upsets me tremendously I feel like I am having these courses shoved down my throat, and I don’t have any say in the matter. At this point I want to withdraw from kaplan and with a full refund.
After trying to get in touch with someone who could assist me with no avail I have filed a grievance with kaplan university’s compliance department and was informed that my case would be resolved by today. However since filing my grievance I have been harassed each day with a phone call from kaplan asking if I will make a payment towards a $1, 302 balance that I apparently now owe. I have had to inform those that are contacting me about the grievance because they are not at all aware of it. I am surprised to find this out due to the fact that kaplan is supposed to be researching out my complaint. After receiving a phone call today about the balance that is due I took the initiative to contact kaplan’s compliance department’s representative, shaunda who had been the counselor that was overtaking my case. All she could tell me was that my case had not been resolved yet. She did not apologize for not contacting me herself or not having an answer to my claims. She did not even seem to care. I have tried to contact her before today about the books that were sent to me. I had been informed by ms. Dafnie that a shipping label would be included in the package that was sent to me, however no return shipping label was sent along with the books and I had to contact her again about the books. She informed me that a return shipping label would be sent to me. It has been three weeks and no return shipping label has been sent to me. I have contacted ms. Shaunda about this and she also told me that a return shipping label will be sent. I have as yet to receive it and I am very worried that they are going to charge me further for these books that I did not sign up to receive. Ms. Shaunda informed her manager of my complaints today and after speaking with her manager about my complaints ms. Shaunda informed me that kaplan would reaward me $1, 339 covering the $1, 302 that I owe. However they will not honor what I was informed of in the beginning by ms. Jacquelyn. Up until three weeks ago I had been informed that classes were only $350 per class with a $100 technology fee. Now I have learned otherwise. I feel that kaplan should at least honor what was presented to me in the beginning or refund me my total tuition and other costs.
I am hoping that this can be dealt with soon and that a resolve can me made. I want to retain my relationship with kaplan as positive as it can be, but at this time I will be looking for another school to attend. I really wish that kaplan’s representatives were upfront and honest with me and my family. This could have been a great program for me.

Kaplan is a Fraud! I have received student loans and grants and they are trying to make me pay out of pocket. The bad things is the first amount of out of pocket expense was $300, after 2 weeks it is up to $1222. I received an email form my student loan lender saying that a Stafford loan I applied was approved for $2000, which would mean I owe nothing and they would owe me. Well as of today Kaplan has cancelled that loan and the only way I can get it if Kaplan lets the lender know yes she needs this loan, but of course I get nobody to call, email, or respond to my request.

To anyone who is considering Kaplan University be aware that they are all frauds.