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I paid them £15.99 for a code to unlock my phone which was never provided. They have continually ignored my emails for a refund for the past 30 days
The refund has been posted and we were unable to action your request in accordance with the refund policy and terms and conditions of sale as you raised a paypal dispute. We were therefore forced to wait for Paypal to complete their investigation before we could process your refund. This was processed in a timely manner and has already been completed. There is a £4.50 processing and handling fee for time spent securing your original request which was unsuccessful but beyond our control. We make it clear prior to purchase that if a refund is warranted and we have committed resources to securing your unlock code there will be a £4.50 processing and handling fee applied to the refund to cover our costs.
If you had any query regarding this you should have raised this prior to purchase or sought alternative arrangements for unlocking your handset.
Regards
It happened the same to me! they get people's money for not having what they sell! FRAUD
After requesting a unlock code for Samsung OMNIA, in their web advert which stated if they cannot provide a code, they would issue a 100% refund, I received an email from the company stating they could not issue a code (they even have a comment from someone who's phone they did unlock on the same network and same phone), offering different solutions and a refund if I wished. Having sent a reply back requesting a refund and requesting Paypal to refund, Kirk Enterprises refused the refund.
I only ordered the code on Saturday (email received late sunday, but so far, no further communication from this company), which only leaves me one option which is to take out a county court action.
It happened to me too! fraud!