Klarna Bank
Reviews and Complaints

Greetings,
I have been trying to get my refund from Klarna since January when I returned a coach purse. Here we are almost 8 months later and I still have not received my money, they are so inept that you will see in the thread below that Sam, a supervisor, acknowledges that a refund was applied and gives me the last digits of the card. After contacting Coach, they verified that the money was refunded to my Klarna card (aka Klarna - it's not actually a credit card). Yet, Klarna can't seem to have process that they own me that money. (See thread below)At this point, Klarna has clearly stolen my money.

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Me

As you can see in the picture below…the refund was refunded to my KLARNA CARD! It took Coach 3 minutes to resolve this. It has taken you all 7 months and we still haven't made progress!
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Klarna

Thank you for your recent reply regarding your order from 2874, with corresponding invoice number MJV6DJWV-1. This email is to confirm we have received your inquiry and ask you to please only contact us again if you have new information regarding this matter.

We will contact you when we have an update concerning your query or should we require further information.

In the meantime, please contact 2874 to resolve your dispute. If it is resolved before we contact you, please log in to our website Klarna.com or download the Klarna app, select your order and choose "Problem is solved".

Thank you and have a good day.

Kind regards,
Sam
Dispute Resolutions
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Me

Good Afternoon,

This product was returned and I have my return receipt. Below you will find responses to each of your questions:

I provided you the document clearly showing the credit applied to my Klarna account. Now you are contradicting your own supervisor Sam who previously informed me that I was credited to a Visa ending in 4 digits I didn't recognize. Come to find out from Coach, that was the Klarna account.

What is the date of your last contact with Coach Outlet?: ​ 01/19/2021
Please provide the tracking number for the returned order: ​1Z Y33 36V [protected]
Did you use a return label provided by Coach Outlet?: ​The service rep at the outlet provided me one
­What items did you return?:1 Coach purse (order number u2378804)
What date did you ship the return? I was returned to the outlet store so I'm assuming they shipped it on 1/19/21 as the receipt indicates

looked into making a purchase with them a couple of months back but never made a purchase as their rates are ridiculous. Now they have taken $125 out of my account. I called and spoke with someone who couldnt speak english and she confirmed no, i have no purchases with them and it was an "authorization", told me I should wait 7 days to receive refund!? Threw me into overdraft with other payments coming out. She absolutely refused to give me a supervisor or tell me how I can have my bank card expunged from their database... This is a scam, do not use them regardless, you will be sorry!

I purchased a wallet via Coach Outlet. I signed up using Kalarna but decided to go with PayPal. You guessed it. They took money out of my account. Have notified bank this transaction did not happen. Fraud

Purchased a Coach purse through Coach and set up the Klarna 4 installment payment. Checked on purchase delivery 9/2, no delivery status. Called Coach and got the back and forth from Klarna saying to contact Coach, which I already did. When there is a back and forth conversation for your customer service reply, that is rude. Then I am asked to contact the merchant, that is your job, you find out what is going on or you call the member and speak with them directly on the phone. Not happy with the service correspondence, nor do I trust their interactions with the merchant, since the merchant's customer service rep said they "know about Klarna and have been having problems."

This company is charging me for amounts that were never charged through the vendor.
I have made several phone calls to them and It has been 14 days of hell! You cannot reach a supervisor on the phone, they only say they will reach back out to you and I have yet to get this resolved. DO NOT USE THIS COMPANY!

At Christmas time we brought golf clubs total 482.61 We made a payment at that time for 120.65 then another payment for 361.96 JAN 1 =Total 482.61 All backed up with our bank statements. For a month our account said PAID IN FULL. So last night I wanted to check out the site and IT SAID WE OWE HALF OF THAT 482.61 and we have four installments of 80.32! WTH. I CALL the company get a lady that I can't understand only to be told I'll file your complaint On
I wanted to talk to a manger only to be told we don't have mangers! I am beyond PISSED! Never again with this fraud of a company ! I put stop payments from my bank on this Company!
BEWARE DONT BUY ANYTHING FROM THEM

My name is Brian Davey I have recieved a overdue payment reminder foreward from an address I haven't lived in for 2.5 years for items I have never ordered, items that haven't even itemised, I dont even know what I have supposedly purchased . I have attached the letter. Please reply to this email address. [protected]@gmail.com . Hoping to hear from you as soon as possible.

Brian Davey

I recently opened an account with another bank (BankMobile) and I have a debit card from this bank as well, so with that being said I updated my klarna account with this information. So when I tried to create a ghost card for a purchase with the debit card from this account it declined because they said this was a prepaid debit card, so I used my debit card from my Huntington Bank account ( which by the way is the bank I used to start my klarna account with), and now it's saying I'm not approved for a ghost card at all. I don't understand this, I've paid off two purchases, I have one more payment left on my third purchase (11.00), I've haven't made any purchases over 250.00 and there has never been any issues with the payments. I called klarna customer service and they couldn't help me, saying the system is automated and there's nothing they can do. So I'm very disappointed because I don't feel I've done anything wrong.

DBS Clothing Limitet T/A Siksilk Registered in England company No.[protected] confirmed that my order was refunded back but it hasn't reached my bank yet. They suggest to contact your banking system . I got an confirmation email with info:
Refund processed successfully on 10th of May 2019 . 3:34pm. Amount 49.56 Euros.
Auth Code: ef93e460-83b7-4cce-91df-c187ce876e2b
Order#1068033

I have received a letter from Klarna (forwarded from an address I have not lived at for 18 months) .
The letter states they have not received payment for a purchase.
However I have never order from the company they mention.
I have tried to ring customer services... but I have not been able to talk to anyone about the this so far.
I believe this to be a scam or someone has used my details to order an item in a fraudulent manner since it seems they don't have to details about themselves and a payment method.

This is shocking and should be stopped. It seems many people are being scammed this way through fraudulent activities.

I am pasting an email I sent to the debt collection service which would show what a poor customer service I have experienced and it also shows their lack of information.

This email is an explanation about the payment to be made to Klarna and also includes attachments as a proof.

I made a purchase on November 23. And received an email to pay until Jan 01. And the amount was 40.61 Euros.
I agree, I didn't pay!

Then, I received their first reminder on January 25 and the deadline was February 5. The amount was 41.81 Euros (mit Verzugskosten).

I called klarna customer care service multiple times. Finding customer care number is a headache here. Although after choosing English line, any German speaking agent picked the call and asked me to call back again for English line or assured me that i'll receive a call back, which never happened until I didn't make 3-4 requests for call back.

Thankfully, I received a call after wasting so much of time, I asked them the bank details again and agreed to pay. The agent deducted the Verzugskosten for me. I appreciate that.

I received another email on January 25 and the new deadline was February 15 and the amount was again 40.61 Euros (ohne Verzugskosten).

I didn't pay.

Then I received an email (first reminder) on January 28. And the amount and deadline was same i.e Feb 15.

Now, I received an email (second reminder) on February 20 with the Verzugskosten again and the deadline was March 3. And the amount 41.81 Euros.

In all the above emails, klarna never mentioned that if I don't pay on time or until the third reminder, they would include your collection services (coeo agency).

Now, I paid before this deadline. I paid on February 25. And they refunded me my amount on March 1.

Then they sent an email on March 8 (third reminder: mentioning in the subject; Letzte Mahnung zur aktualisierten Bestellung bei Wish | Voraussichtliche Übergabe an unseren Inkassopartner). The amount was 41.81 Euros and the new deadline was March 17.
I paid again on the same date, March 8. But they refunded me this time as well which makes sense to me because as per my understanding, their third reminder connected your services to me.

According to the terms and conditions of Klarna,
"If Klarna has a claim against you and you are in default with the payment, Klarna can demand compensation for the resulting damage in the amount of lump sum 1.20 € for each reminder."

FYI: I've worked in a customer service department and as a customer service representative, I know what does service mean. I would never ever like to connect with any organization like this, and would never recommend to anybody. Instead I would make sure to inform my connections to avoid any kind of relationship with this Bank. This incident has really left a bad impression on me.

I hope that you look into the matter. And just to add, I am ready to pay the amount of purchase which I made. I would really appreciate your time and support.

Thanks,
Pooja Garg

Hallo ich habe schon mit Klarna Telefoniert und die haben gesagt ich soll mich mit ihnen in Verbindung setzen und zwar habe ich eine Rechnung bekommen von Tablet Rechnungsnummer oder Artikel Nummer 5P5A1B834AFZ57214B7655 und zwar sollte ich noch Zoll Gebühren Bezahlen da habe ich denn Artikel nicht angekommen und er ging beim Zoll zurück und was ich nicht habe muss ich ja auch nicht bezahlen.
Mfg

Hello,

My name is [removed]. I am an international student who just came to Europe to study from Africa for the very first time in May this year. My country of study in Europe is Germany. I don't speak German language at all. Its has been really hard for me here because I have no money, family, relations, or friends. To be quite honest i have been so depressed and even having suicidal feelings. I was thinking that coming to further my studies in Europe could help uplift my spirit and make me feel better about myself and life generally, but it has made it worse. I fell into the wrong hands on my very first month here in Germany. With no flat or accommodation, i was sleeping in a low budget hostel, i ran out of money and couldn't make payments for an online order i made on wish for toilet hygiene products on Wish.com.
The total of my orders on wish came to just over €12, about €12.70. I couldn't even pay for the orders anymore. But now i have been getting threatening letters from the debt collection agency Coeo Inkasso Gmbh. They are charging me for default of payments. I never ordered the products anymore. I didn't receive anything from the sellers. I only made the huge mistake of clicking pay with Klarna as my payment option which I never even understand who they were. I thought it was the German version of PayPal (whom I am used to as usually use them in my home country).

Now due to this naive and honest mistake of mine, this debt collectors are charging huge sums of money when i cannot even afford to feed here in Germany. I am living in my classmate's flat, i had to put up with him in his flat. He just tried to help me out, so i don't sleep on the streets out in the cold.

I am beyond depressed. I don't even know what to do anymore. I can't afford to pay any money to any agency. Please help me out!

[removed]

I have recently received 3 letters basically stating the same thing. But the 'items' were not stated within the letter so I have absolutely no idea what they were I supposedly haven't paid for. I checked through the Wish app and through my emails, and every purchase I have made have been confirmed! None of the prices out of the 'outstanding' payments matched my actual purchases. I followed the payment instructions online and where I came to inserting my card details, the item details were not enclosed! Only the amount to be paid, so I didn't go ahead with it. There's no contact email on either letters, and I have requested one through the Klarna website a few days ago but nothing back yet. I have no intention in paying for something I have not intended to purchase, so I call scammers.

I received a letter this morning from a company named Klarna, claiming that I owe them money for an Item purchased via WISH and that I payed for last month via paypal. It states on the letter, "We didn't receive payment before the due date on your last statement." 1) I never did not receive any emails or letters before this one, So I had no prior statement. 2) I'd already paid for the item and have the paypal transaction to prove so. 3) They're threatening to add additional fees to something I've already paid for, If I don't pay for it AGAIN by Nov 25th 2015. I don't understand why I have received this letter or what to do about it. I have emailed Klarna customer explaining that this is a mistake, as I have already paid for my item and I have not received a reply. I have attached the transaction statement for the payment and covered my details for security reasons.

I bought contacts from www.lensstore.se in May 2015 . I got an invoice from Klarna.se sent to my e-mail and I payed for the product on time. A month later I get a mail from Segoria (SAME company as Klarna sitting in the SAME building) stating that I hadn't payed and wanted to charge me a debt collection fee and a late payment fee along with another payment for the contacts. And if I don't do it in 8 days the company would involve the enforcement authority. I checked my bank account and found out that I had written the plusgiro number wrong but the OCR reference number correct. I could not believe it, I seldom write my numbers wrong. But I had proof that I tried to pay cause I wrote the OCR number correctly and it even said lenstore.se. But Segoria, Klarna and Lensstore refuse to cooperate or show any understanding. I still had to pay double the amount for my contacts and I'm not sure if I'll ever get my money back from wherever I accidentally sent it. And on top of that lots of phone calls and wasted time. I am human, I make mistakes, but I did try to pay. I did not ignore the due date. Please guys, avoid e-stores that use Klarna e-payment. If you plan on opening up an e-store, save your business by not involving Klarna.

Read more about Klarna here (in Swedish):
Varning för klarna http://svartlista.se/index.php/shopping-butiker/varning-for-klarna-segoria.html/
Peter Norman: FI bör granska Klarna http://www.svd.se/norman-tar-klarna-i-orat_3454880
Kritiken mot Klarna http://www.svd.se/kritiken-mot-klarna_3424754