Knysna Inn review: Refund dispute

I payed R2318.80 for 4 nights (Sept 3 to 6 2023) at Knysna Inn on 30.07.23. On 03.08.23 I notified the establishment that I would possibly cancel, as alternative accomodation would be available at no additional cost. There is no mention on the website of a zero refund policy, but I was told no refund would be done if the booking was cancelled less than 60 days in advance. I sent two messages advising them that charging full price when no service was given was unetbical, and urging them to reconsider their stance. Ultimately, I sought the advice of a legal colleague, and advised the Inn that I would be cancelling on principle as I took exception to their unethical practices. I further stated that I would document the interaction and take the issue before all the relevant social and legal structures.

No attempt at a refund has been made. I have been accused of abuse and "threats", yet all I have done is highlight the error of refusing to refund all or a large part of the funds. I note with interest from other reviews about this establishment that refunds have been similarly refused to other clients previously.

I would like to know what redress is available to me in this situation. This practice is daylight robbery, and consumers deserve some protection against any business operating like this.

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