Menu
For Business Write a review File a complaint
Krystal Cancun

Krystal Cancun review: Contracting with krystal 1

G
Author of the review
9:05 pm EST
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I met with them and signed the contract. They used many tactics but essentially indicated that under Mexican law I couldn't come back the next day to sign the contract. I had no internet connection at Krystal therefore I could not research the company beforehand. When I got back to my hotel, I looked them up and of course am seeing all that you are seeing. I canceled the contract immediately in writing and by electronic mail. The next day they insisted I come in to sign some paperwork so I could get a refund. I could not understand why. This was Mr. Flores who contacted me. He indicated if I did not return the contract to them, they could not cancel the contract per their legal. So off I went and met with Mr. Flores. All he tried to do was talk me into keeping the contract. When that failed, he said he would help me, but that I had to take it out of legal since I already made the notice to them. I was to tell them that I was happy with the contract so he could then proceed to sell the contract in 45 days. When I told him I did not want to do that, he pulls out a document which says no cancellation or selling of the contract for one year. That was in conflict with the contract language. Paragraph 19 indicated that the contract could be cancelled in 5 days. He said that he had an "easy win" and this was "money in their pocket". And that "if you go to a lawyer you will spend money needlessly and we will win, anyway". I advised him that I would take it up with an attorney and go from there. I am now in the process of contacting the credit card company to see what rights I have from there since Krystal charged over $6,000.00 to my card. Be aware that this company is not interested in helping consumers have an enjoyable experience. If you have to lie to run your business, maybe you shouldn't be in business.

Claimed loss: 6900.00

Desired outcome: Rescind the contract and never contact me again.

Confidential Information Hidden: This section contains confidential information visible to verified Krystal Cancun representatives only. If you are affiliated with Krystal Cancun, please claim your business to access these details.

1 comments
Add a comment
K
K
Kenneth K. Bemah
US
Mar 11, 2024 9:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

They’re are a very fraudulent company! Did the same bs to my wife and I in December of last year and defrauded us over for over $5K! Filed a claim with the bank but we were told because we initiated the payment, and didn’t cancel within the stipulated 5 day period we were held liable! No one, absolutely no one should do business with this company, and the Méxican government seems to be backing them in their criminal activities!

More Krystal Cancun reviews & complaints

Krystal Cancun - Fraud 49
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Krystal Cancun - Cheated by Cancun Krystal Hotel (Mexico) 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Krystal Cancun - Misrepresentation/Theft 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Krystal Cancun - Timeshare Presentation 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Krystal Cancun - Sand too hot 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Krystal Cancun Contacts

  2. Krystal Cancun phone numbers
    +52 998 848 9800
    +52 998 848 9800
    Click up if you have successfully reached Krystal Cancun by calling +52 998 848 9800 phone number 0 0 users reported that they have successfully reached Krystal Cancun by calling +52 998 848 9800 phone number Click down if you have unsuccessfully reached Krystal Cancun by calling +52 998 848 9800 phone number 0 0 users reported that they have UNsuccessfully reached Krystal Cancun by calling +52 998 848 9800 phone number
  3. Krystal Cancun emails
  4. Krystal Cancun address
    Paseo Kukulcan Km 9 lotes 9 y 9 A, Cancún, 77500, Mexico
  5. Krystal Cancun social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024