La Vie Furniture review: Extremely Rude Customer Service 38

They're legit but the customer service is absolutely horrible. Better spend your money elsewhere. I also purchased a dining table from them that looked really good on their catalog but when it was delivered, it looked very cheap and flimsy. But I agree, their manager named Jack is rude and arrogant...no customer service training at all.

You're one of the lucky ones if you happened to buy an item without any defects from this company. But if you did find (upon delivery) any damage on the item you bought, then you've going to have a major headache on your hands. La Vie Furniture is oblivious to the concept of using telephones. You can't get in touch with any of them. The number on their website belongs to the owner Jack and he is a piece of work. Arrogant, unapologetic and very rude. I will make sure no one I know will have the very unpleasant experience I had dealing with this awful company. Worst purchase of my life.

This is Jack, "the very rude guy you mentioned" from La Vie. First of all, I don't know if you guys are our competitors or really our customers but if you are, then I appreciate about your input. My way to conduct business and live as a human being is very simple: believe in truth. If me and my business did do anything wrong then I will admit it. If I didn't do anything wrong and you just want to trash me and my business here then I am sorry for you. But anyway, if you guys have any problem with my company, our products or me, please feel free to talk to me. I do care about my business and understand how important of business relationship is. I am running a legit business and have willingness to offer the best customer service I can offer. As a window between our suppliers and our customers, there are impossible to have no product problems or no complaints. I promise when problem happenes, I will use unbaised common sense to judge how to settle and I will stand in customer's shoes to think how to make you happy. Seeing things always have another side. As the owner of 7 retail furniture stores, why I need to put my personally cell phone number on my website to unhappy customers to complain to me directly? Why am I not just letting my employees and managers to deal with you and I sit back and make you wait and wait like other big players do? My answer is very simple because I do care. I understand sometimes you will make money and sometimes not and believe me when I am running a multi-million dollor business, I don't care to give you some buck to make you happier but if I was rude to you then either you discriminate us because of our race or you said and did something to hurt us or just simply want to take too much advantage of us. I put my name and myself at the front line of my business is because I believe my judgement and I am willing to take any consequence if I did or said anything wrong. For other readers, if you just want to testify whether my business is a worst business and I am rudest person then please feel free to test us out. I believe we are very good, maybe not the best but we are trying. One thing I can prove you here is I will give my number to everyone who think it is neccessary to bring up to owner's attention. One funny thing I felt is 99% of my customers don't even have a chance to talk to me because I am working in the corporate office and when customers have problems or questions, they will contact the people whom they bought furniture from and called our business number instead of my cell phone number and speak to our customer service agents and managers first. You guys sound like you all talked to me and I was rude to all you guys. But anyway this is a free country and people can say anything they want. I just summary one sentence here: I am upset when I see bad reviews because I care about my business. Believe or not, I am trying very hard to make everyone happy but if there is anything I did wrong or my company did wrong, please feel free to contact me and I will make it right. It is a promise from my heart.

Jack

Mr Jack, please don't be lie, even the customers who call you and email, you never help or not replied your email. do you want me to put all the emails here which you never replied. I believe you would not have an answer. I personally talk to you couple of times but your attitude was rude. Please don't put this as someone discriminated you or the review is written by your competitor who want to trash you. This is as simple as some one has complaints about the stuff he bought from you. Because this didn't happened to you, so you cant feel the customer pain. Having a Gmail account for complaints is simply unacceptable. Guys they don't have any in-written warranty for their stuff. There is no space for any complaints. So please like your stuff as you already make mistakes to buy from us. once you complaint they behave like they don't know you at all. Some time they ask you if you scream in the store we can call cops as well. Very untrained staff on their stores. At least I never made mistake again to visit them again and I passed this information to all my extended family and friends. I would say its the wastage of money and time. I submitted a complaint in "The Consumer Protection Branch of the Ontario Ministry of Consumer Services".

I appreciate the reviews here! I was looking at the website, but hadn't heard of the company before so thought I search for some reviews, since furniture is a big expense... but it sounds like it's not worth it, when there are so many other furniture stores in Toronto and the GTA. I'm sorry that the others had such terrible experiences, but thank you for sharing and sparing me the same experience- I'll look elsewhere for my new furniture.

This is Jack from La Vie Furniture. Everything all have two sides. Our decision making are based on actual scenario. If we did wrong, I have no problem to make it right but we didn't do anything wrong, then we won't give in just because you threaten us. To La vie EX customer, I got a feeling that you desperately want to trash our name all over the places. Either you are a competitor or a customer with extreme anger. I am really interested to know what making you so mad. In terms of gmail, once customer makes complaint with us either by phone or email, we will request customer to send us a photo to prove the damage part. For my understanding, this is very normal and reasonable. I don't think using gmail is a problem though. You said you talked to me couple of times and I was very rude. I don't remember I did talk to you so can you please kindly give me a call again and if you like, I can even make an appointment with you so we can sit down talk about your anger. All our sales contract has Warranty Info at second page so I don't know why you said we don't have written warranty info there. You claimed we didn't reply your emails. If you sent us 5 emails a day and we just replied you 1 at end. Will that be a problem? Again, I just want to make everyone understand here. The reason I monitor my reviews is because I care for my business and I well understand that the best way to eliminate bad reviews is to provide good service. All story has two sides. If we did do anything wrong, then yes, we deserve to get trashed here but if the problem wasn't in our side. Will that be fair to be trashed. Again, you guys you can check my cell phone on my websites and I am very happy to answer your questions and complaints. I do care my business and our reputation. I just want you to feel that. Again, for my La vie EX customer, please give me a call to prove yourself and let's figure something out if you are not hired to trash our name.

glad for the reviews. I live in calgary and was actually seriously thinking of ordering furniture through La vie or GH modern furniture both of which seem to have the same stuff and the same store locations which I don't quite understand. anyhow...I don't wish to risk my money and welcome unnecessary headache.

I made purchased from lavie, this company been introduced from my friend, and i also did a lot of background check with this company, but i would like trust my friend. i would like to share my experiences here. i purchased a sectional leather sofa, good price, and been educated from highly trained sales associate, they are kind and very helpful. after few weeks waiting, i got my sofa, i can garranty they done a excellent work for my sofa, and provide a very good customer service, from driver to their store sales person. i did not have chance to talk with owner, but i can see owner should be a good business man, because all the store sales person are very kind, it is different with other company, they have knowledge, and patience. anyway, this is a good company i would like to refer to my friend. and i would like to vote them: very good.

I'm not a customer but I WAS a potential customer. That is, until I called and called the number on the website to get some info about ordering
furniture. I also sent an email. Your company will supposedly respond within 24 hours, but I got no response. It seems that these reviews about your company are true according to my experience.

10/10, this is score I would like to give to them. I feel this company is good, since at beginning, professional sales give us a lot of education, and satisfy our produces we ordered, very reasonable price we got. good company. recommend.

I was going to purchase some furniture there but the negative reviews scared me. Customer's service is very important!

Just a note... I really wanted to post my review somewhere where it won't get deleted (like Yelp did).

I don't own a furniture store. I don't have any interests in furniture stores. I just hate crappy overpriced furniture. Other Yelp posters claimed I work for a competitor. I do not. They claimed I didn't actually buy anything from LaVie. They are correct. Because I would have had to have been out of my mind to do so.

Also, beware of Jack and his cronies and all their fake reviews they post on this and other sites. They seem to have even more time on their hands to post reviews on sites than I do (lol).

Anyway, here is my review from several months back:

I visited LaVie's Markham location this past weekend (560 Denison Street) and all I can say is wow -- what a load of garbage. It is all super-cheap knock off furniture of the poorest quality. The website is terribly deceptive and to the unsuspecting shopper, you might actually be fooled into thinking what you are buying is of decent quality. Go to a real store and compare to the authentic versions.

Cheap, garbage-quality knock offs would be perfectly acceptable if their prices were reflective of their quality, but they absolutely are not. For the bedroom set we were looking at, the price was $4000. To be fair, yes, the originals would have cost upwards of double the price (after you factor in shipping, taxes and duties), but $4000 is no small figure. It is still a lot of money. And what that money pays for (aside from lining the pockets of the owners) is shipping. The actual manufacturing cost of the product itself is a very small fraction of that. So when you spend $4000 at La Vie, you are getting $4000 of the lowest quality garbage imaginable.

I was very excited upon reviewing the products listed on their website, and figured "Even if they are knock-offs, how bad could they be?" But when seen in person, it was shocking the difference in quality. There was another couple there who had purchased a number of items. They appeared mildly content in their ignorance. If I were a bigger man, I would have told them to run for the hills. But it is not too late to warn you, my friends -- stay far, far away.

Do yourself a favour, if the real deal is too expensive, take what you might otherwise have spent here, and spend it at Ikea. Or better yet, Mobilia. I have a Mobilia chair that cost the same as what La Vie was charging, and the La Vie version was beyond pathetic. Granted the Mobilia version is not as nice as the original label version, but the original also cost 5 times more.

Forgive the rant, but I was outraged at the nerve of this place to charge what they are charging for the garbage they are selling.

I would consider buying from LaVie (or Superdeal Furniture or whatever they call themselves) if it cost possible 50-75% less than what they are charging. Jack, if you are reading this (which I am sure you will) lower your price to that, and I'll consider buying. Until then, I'll spend just a bit more to get something significantly better elsewhere.

@ Frank MD
I am a customer of La Vie Furniture, and I bought a custom made couch from Markham location as you mention. But I did not find it's a garbage as you mentioned! I also recommend to couple of my fds, one of them bought a bedroom set in $4000 that made in Italy and I like it alot. I hope Ikea can have this for sell in lower price (which never gonna happened). Before I step in La Vie Furniture I acutally did a review research and they're rating 8/10 and for Mobilia 2/10, well you might be one of lucky customers with no service issue(cross fingers)

@ Daisy D

You write just like Jack. Fake profile. How funny that someone comes on here and defends Jack and talks about how cheap Ikea is etc.

I bought a coffee table from the MIssissauga location in 2011. Told me I got a "weekend deal" if I put money down so I did only to find that the balance had to be in Cash after the fact when I came to get it. They gave me the wrong table. I had to return it and the one I got had marks at the bottom. They said I had to send pictures of the defects. After all this I gave up, not worth the time.

Customer Service is poor after they get your money.

Richard

I am currently waiting for a response from them. It was uneventful purchasing products from GHmodernfurniture (which is there sister company)... Until I received the "custom made furniture". Unfortunately I have some issues with manufacturing defects that needs to be addressed. I've emailed and have contacted them (long distance) and have not been informed of a solution. It has been a week since I received the furniture but they have not contacted me as to rectify this matter. I will give them 1 more week to contact me otherwise I will be obligated to write more reviews, contact better business bureau, and write more reviews in forum.

As per my review above, I did give them one week and within that time frame they had made arrangements to have someone repair the stitching. I found their customer service to be fair. They dealt with all the issues we encountered.

I would recommend for those who wants to purchase furniture online to do your research well. The furniture we purchased cost us $~5000. A sectional, 2 chairs and a sofa. Leather with leather match (vinyl). I wish I purchased all 100% leather instead but that would have been way too expensive. The only issue I have is that their product pictures online is misleading. The quality is what you pay for. If you have heard of the expression "it's like a Monet"...that's exactly how I will describe the products we received.

DO NOT BUY ANYTHING THERE ! KEEP YOUR MONEY AND RUN.

Rude, lawless, approximate English. Will go belly up soon I hope: such Baaaaaad Customer service and equally bad products.

I bought my recliners from them last month; it is really comfortable and my wife loves it! We have been searching for a long time for a color to match our floor, all they have in the brick and Leon’s are brown, black. I found this furniture online and they said they can customize the color, I dropped by their Ottawa showroom and found they carry a plenty of colors other than black white or brown. And I did found the right color to match our floor, Also the quality is solid! I will be back for more in the future for sure!

After I bought furniture from them, they completed delivery on time, and provided good service, I tired to write my own experience on public to tell people this is a good company, but I saw this complaint website, sorry to hear you guys have these complaints, might be different case in different circumstance, but I had very good shopping experience in this company. I would like to help them speak here, they kept their promise, delivery on time, good quality. Or course, price is quite reasonable compare with other store, I bought whole bed furniture from them, delivery agent is very nice, I understand delivery company do not take care of package, but when they saw me and my husband, if add our ages, over 100 years old, they just directly to took away all boxes and cleaned my place. I really appreciate their help and thanks I bought from them.

( Just correct my little hand direction) After I bought furniture from them, they completed delivery on time, and provided good service, I tired to write my own experience on public to tell people this is a good company, but I saw this complaint website, sorry to hear you guys have these complaints, might be different case in different circumstance, but I had very good shopping experience in this company. I would like to help them speak here, they kept their promise, delivery on time, good quality. Or course, price is quite reasonable compare with other store, I bought whole bed furniture from them, delivery agent is very nice, I understand delivery company do not take care of package, but when they saw me and my husband, if add our ages, over 100 years old, they just directly to took away all boxes and cleaned my place. I really appreciate their help and thanks I bought from them.

VERY IMPRESSIVE THEIR AFTER SALE SERVICE, SOFA LEG HAS MINOR ISSUE WITH PAINTING, THEY SENT TECHNICIAN TO EXCHANGE FOR ME, AND LEFT EXTRA LEGS TO ME, TAUGHT ME HOW TO DO EXCHANGE IN CASE I DAMAGED MY LEG IN THE FUTURE AFTER WARRANTY, VERY QUICK RESPONSE AND PROFESSIONAL.

After i had my personal experience in this company, i have to say, they are good, i was told from my friend who bought whole house furniture from them. and i like they are flexible with couch design, because i am living a small condo, and really really hard to buy a small sectional sofa i like, especially color, but this company offer me bunch of colors options, and they told me can do any change, the most important thing i like is no charge for most of change, even i had 6 weeks no sofa to sit down, but they delivered what they promised to me, good company, just if you like their design, better to hurry up, do not like me, i placed order after i move in. just like their design so much, and color, then i chose wait, for new buyer, better to visit them early before you move in.

Why are all the positive reviews written in broken english, but all the negative reviews written in (reasonably) proper english? I have a feeling the positive reviews are all written by the same person...

Many people knows this company and very good feedback to them, because my friends bought from them, and they highly recommend this company, just currently I am renting a apartment, and have a very tight budget, eventually I bought furniture from Ikea, but I like their design and quality, I believe their furniture can maximize dollar value, they will be my first choose when I have own place, but not this time.

After I read these reviews, feel sometime is unfair for them, I understand it is like open a restaurant, you can not server different person with different tastes, but I feel quite satisfy la vie's service.
My friend told me this company, and I saw they have very good reviews.
I went to their concord store, and saw this sofa I like, but price is
cheaper a lot compare with urban barn, when they told me they can
customize different color without addition pay, I know I fund a good
company, they have something you can not find anywhere else, and
plenty of colors and variety, quality is great, very heavy weight
sofa. I received my order yesterday, delivery guys were great, I love
my couch, color and fabric. I got it in promised time and quality.
This is a very good experience for me shopping furniture.

I'm sorry you guys all had such negative experiences with this company but I am very thankful you shared them online. Thank you. I WAS a potential customer until I started reading the "positive" reviews and I was alarmed that they were ALL written in the same style of broken English, which is also how their website is written. The negative reviews are, sadly, the only ones that vary. I was also alarmed at how rude the responses were to customers who were unhappy. It is not just here but also on all the other review sites I have looked at. So thank you again, it has been most helpful. And Jack, congratulations, your "customer service" and I use that term loosely, has talked you out of another sale.

Not at all happy with this furniture store. I had contacted them via email to inquire about this dining table I really liked and was given a price quote. I called their warehouse to check if its in stock and to confirm the price. They said there are plenty available, confirmed the price and said I will have to go in the store to place the order. The next day I went to the store and he said yes he can order it for me and confirmed its available. And gave me a price that was way more than what the email and warehouse told me. When I told him about the email he said 'ok I will match it for you'. And very conveniently comes back and says that it's not longer in stock. When two minutes before it was available and the warehouse had confirmed that as well. These people are a bunch of liars and only interested in making money. They don't respect customer service and I'm definitely not happy with that. Never going back.

I have not had any dealings with this company, but I was looking at one of the websites and decided to look up online reviews as I was considering ordering some furniture. What I have noticed is that all positive reviews here and on Homestars have been written in the same broken English, so there is definitely something fishy going on! Also, the replies to the negative reviews is often "this must be a competitor".Hmm.

I bought my furniture frome la vie furniture store in mississauga they bring damage sofa it's completely deferent frome the sofa that I choseo called them they send some one to check he said I have to talk with my manager then we will let you know what he offer for you I wait 3 weeks no one phone call no email I called back he is saying very rudely we can't do any thing about that I spend $8000 and this is what I got they are so rude very bad customer service I don't recommend any one to buy frome la vie furniture please guys don't waste your money once they got your money that's it they don't care about you

Yes they are ao bad

Please guys don't waist your money it's better to buy frome other store then la vie furniture what you see at the store you don't get like that and when you complain they don't fix or exchange your furniture once they got their money the don't care about the customer I spend $8000 frome la vie furniture mississauga location at first day I called them I told them the sofa that I saw at the store it's not like that I can't sit properly it hurt my back I send email a lot they make excuses they have very bad customer service they customer service guy is very bad guy I was so stupid even I see all review still I went and order my stuf once again I don't recommend this store I will put his message read it

In December 2014 I got my furniture December 14 till now they didn't fix my problem

I was going to go to their Castlefield district store this weekend, however, after reading the reviews, especially the fake positive reviews by the owner-Jack, I have decided to pass on this store. I wrongly believed that because of their location, they must be legit.

I am looking for a new sofa (full set) for my living room and came across this company website. but without finding any local store in Ottawa, I tried to look for their review. And after reading all the comments - I think I will stay away from this company. Even some of the positive/good reviews are written in way that sounds like the owner or company personnel is writing the reviews. Does not sounds like a positive customer experience, sounds more like a company promotion in the face of all the negative reviews. My advice to other - probably its a good idea to stay away from this company. beside, buying furniture without trying them out is super risky decision anyway. Thanks all for posting all the experience with this company

Bought furniture, it got delivered damaged, now they won't do anything about it. WALK AWAY PEOPLE. How many times do you think you can mess up as a company before your ship starts to sink? Simple math, 1 upset customer = 10 lost customers

La Vie Furniture
1515 Britannia Road East. Mississauga ON L4W 4K1, Unit 7-11
1- These people are big scammers all furniture’s they buy its made in china very cheap and damaged and defective from the wholesaler in china.
2- To all customers please do research about this company before buying.
3- The guy working in this store he is a partner his name Ken, his always acting as an employee working there big liars, very rude. Does not know anything about customer service.
4- Unfortunately terrible experiences, over priced items for poor quality.
5- Everyone working in this company are fake, not professional, rip off people,
6- Do not be another victim to this company.

Hello everyone,

No I'm not Jack. I am however a customer of La Vie Furnture who read these reviews prior to purchasing a leather sectional sofa from La Vie Furniture's Dufflaw location. In summary:

A.) The same sofa I purchased sold at other stores for $3, 000. At La Vie Furniture it was $2, 000. Jason, our rep, was very knowledgable about all of the furniture options and helped us find a sofa that met our quality needs, and our budget. We went w real leather.

B.) Delivery was said to be 1 week from the date of purchase. They met that deadline, even in the middle of a snow storm om delivery day - on time.

C.). Installation was done in less than 30 minutes. The installers showed us how to use the adjustable head rests, and even helped us move the garbage to the bins outside.

D.) The sofa is stylish, good quality, and very comfortable. There was no damage on delivery. Perfect condition. In fact, the sofa was packaged for delivery so well I am surprised to see complaints about damaged furniture on delivery.

Point is, I don't normally do reviews but felt compelled to speak up on their behalf even on a Friday night after a long work week. They exceed our expectations and I certainly would recommend them based on my experience.

All the best, cheers!

U had made a down payment...they have $1950 for me. I emailed customer service and also spoke to the manager Mark. He said the owner would call me back. Still waiting. I emailed 2 times still no reply. I am getting impatient now.