CB Furniture Stores La-Z-Boy warranty no good

La-Z-Boy review: warranty no good 8

Susan Zimlich

Nov 11, 2007 12:00 am EST

Review updated: May 10, 2022

Featured review

We purchased a very expensive leather set from LazyBoy. After waiting months to recieve our furniture, and purchasing a warranty, the back of the sofa began to rub off. We contacted the warranty company and lived a nightmare waiting on them to arrive to "exam it". They finally decided to replace the piece (only after the salesman pushed for this) and then the replacement piece did not match in our livingroom.

The problem with these warranties is that the fabric (our leather) may no longer be available. If not, you have to pick from what they have. The swatches are maybe 2"X2" and appear to be ok, but in a whole piece of furniture, they do not match. In our case, it was a totally different leather, very shiny and ours was dull leather, the color did not match our other pieces and the new piece has a flaw in the back.

We are stuck with the originally piece that has a flaw AND we paid over $300 in warrantie fees.

DO NOT SHOP AT LAZY BOY AND DO NOT PURCHASE THESE WARRANTIES. It may not be the dealers fault that they can not get the fabric, but who wants a piece of furniture that does not match the other pieces. Most people do not even think of this. They assume the warranty will make it right. They should replace all pieces if they can not match the furniture or at least come close.

La-Z-Boy - poor quality/ mechanisims break 25

Resolved

La-Z-Boy - don't stand behind warranties lazy on customer service and quality 5

Resolved

La-Z-Boy - cheap fabric and mechanisms 17

La-Z-Boy - furniture care protection plan 7

La-Z-Boy - delivery charges 2

Resolved

La-Z-Boy - awful, awful, awful 1

Resolved

La-Z-Boy - Bad faith service

La-Z-Boy - Customer service 2

La-Z-Boy - bad service 1

Resolved

La-Z-Boy - wrong shiipping order

Resolved

View all La-Z-Boy reviews and complaints

Next review

8 comments

Add a comment

Diane Hampton

, US

1 complaint

2 comments

Diane Hampton of US

May 10, 2022 9:28 am EDT

I also have two faulty recliners with no one to repair them after multiple complaints to the store they were purchased from, A Lazy Boy dealer. Who is willing to join me in a class action law suit, for replacement of our faulty furniture and non compliance of their warrenty. enough is enough

Helpful? 4 4

JD McCormick

, US

1 comments

JD McCormick of US

Sep 24, 2019 1:32 pm EDT

Recliner moves backward when raising or lowering leg . Pushes on carpet leaving depressions on carpet. Have used coasters under front legs but did not stop movement. Could not find higher support to see if that would stop movement.

Helpful? 1 0

kenneth hohner

, US

1 comments

kenneth hohner of US

Feb 11, 2019 4:22 pm EST

purchased 2 recliners February 2017. one of them has a broken arm again. This has happened twice and apparently the top of the arm is made of cardboard which will not hold up to any sort of pressure. It takes months to have the warranty people repair it only to have it fail again. This is very disappointing.

Helpful? 1 0

Ernie Satterthwait

Roundup, US

1 comments

Ernie Satterthwait of Roundup, US

Dec 27, 2009 8:37 pm EST

Verified customer

I purchased 2 lazy boy recliners in 2006. Within a week I had blisters over most of my body. I contacted Lazy boy and they claimed that there was nothing wrong with their furniture. Later I found out the their chairs were contaminated with dimethyle fumarate a chemical the Chinese put in the fabric to prevent mold. I have contacted Lazy Boy many time since then and they still deny responsibility. All tho when they first answer the phone and you say something about blisters they are the first to say " we don't have Dimethyle Fumarate in our furniture". Oh! they will not answer any e-mails either. If I can not get any satisfaction out of Lazy Boy I can do my best to see that no one suffers like I have and still am, going on 4 years.

Helpful? 1 0

Tiger lady

, US

1 comments

Tiger lady of US

Oct 18, 2009 3:02 pm EDT

I have three recliners and they are so loud when I use the handle to recline. Does anybody have any ideas for me. Can't afford to buy three new ones.

Helpful? 1 0

Diane Hampton

, US

1 complaint

2 comments

Diane Hampton of US

May 10, 2022 9:25 am EDT

Replying to comment of Tiger lady

Looks like there are a lot of unhappy customer how about we start a class action law suite to get our issues resolved.

Helpful? 3 0

Regrn38

Prospect Park, US

1 comments

Regrn38 of Prospect Park, US

Apr 21, 2009 7:36 pm EDT

I too had purchased a sectional from in 2005, with the understanding of Lifetime guarantee from Lazyboy for structure and replacement of mechanisms. The salesman stated everything would be covered including labor . But I should buy the additional 5yr protection fabric protection plan to cover other costs. Myself and my husband live in the house no children. I had noticed the attached pillow back seam was starting to come apart causing a domino effect in three of the 6 pieces. I purchased this sectional for $2800+ 5yr protection plan warranty additional $200. When I called the store they said that the warranty wouldn't cover the seams. However, it would cover a burn, cut if it happened within 5 days. The representative of Lazyboy stated that "Unfortunately the warranty company is very limited on coverage and alot of time they null and void warranty if any attempts of self repair". Basically agreeing with me that the whole warranty is a scam. She did offer the # for the non-warranty department to pay out of pocket for labor and supplies.
What is going on with American Companies? Do they not have any pride in their workmanship. How about making good for merchandise that is not worth $3000.00. Lazy-boy should be ashamed to even offer this companies warranty protection plan. Obviously no one cares about the consumers hard earned $$$.

Helpful? 1 0

Wanda

1 comments

Wanda

Aug 10, 2008 8:15 pm EDT

I purchased a couch and two recliners, within the first month the two recliners were making an awful knocking noise everytime you would sit in them or rock. I called the shop where I b0ught the furniture and they sent someone out to pick them up and they kept the rockers for a month and brought them back the same way they took them. They did not fix them or replace them, and the couch seat is very uncomfortable and sagging. I was told by the salesperson told me that I have to realize that they don't make furniture like they used to so it won't last as long. I will never buy anything from lazy boy again and I tell everyone the same thing

Helpful? 1 0

La-Z-Boy contacts

La-Z-Boy phone numbers

+1 (800) 375-6890
+1 (800) 375-6890

Click up if you have successfully reached La-Z-Boy by calling +1 (800) 375-6890 phone number 0 0 users reported that they have successfully reached La-Z-Boy by calling +1 (800) 375-6890 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +1 (800) 375-6890 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +1 (800) 375-6890 phone number

Customer Service

+1 (855) 802-6636
+1 (855) 802-6636

Click up if you have successfully reached La-Z-Boy by calling +1 (855) 802-6636 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +1 (855) 802-6636 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +1 (855) 802-6636 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +1 (855) 802-6636 phone number

100%
Confidence score

Warranty Inquiries

+44 162 851 3810
+44 162 851 3810

Click up if you have successfully reached La-Z-Boy by calling +44 162 851 3810 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +44 162 851 3810 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +44 162 851 3810 phone number 2 2 users reported that they have UNsuccessfully reached La-Z-Boy by calling +44 162 851 3810 phone number

United Kingdom

+67 32 232 381
+67 32 232 381

Click up if you have successfully reached La-Z-Boy by calling +67 32 232 381 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +67 32 232 381 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +67 32 232 381 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +67 32 232 381 phone number

100%
Confidence score

Brunei

+855 77 366 168
+855 77 366 168

Click up if you have successfully reached La-Z-Boy by calling +855 77 366 168 phone number 2 2 users reported that they have successfully reached La-Z-Boy by calling +855 77 366 168 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +855 77 366 168 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +855 77 366 168 phone number

100%
Confidence score

Cambodia

+671 649 3831
+671 649 3831

Click up if you have successfully reached La-Z-Boy by calling +671 649 3831 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +671 649 3831 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +671 649 3831 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +671 649 3831 phone number

100%
Confidence score

Guam

+852 23 336 281
+852 23 336 281

Click up if you have successfully reached La-Z-Boy by calling +852 23 336 281 phone number 2 2 users reported that they have successfully reached La-Z-Boy by calling +852 23 336 281 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +852 23 336 281 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +852 23 336 281 phone number

100%
Confidence score

Hong Kong

+91 804 061 7200
+91 804 061 7200

Click up if you have successfully reached La-Z-Boy by calling +91 804 061 7200 phone number 2 2 users reported that they have successfully reached La-Z-Boy by calling +91 804 061 7200 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +91 804 061 7200 phone number 1 1 users reported that they have UNsuccessfully reached La-Z-Boy by calling +91 804 061 7200 phone number

33%
Confidence score

India

+62 216 667 5933
+62 216 667 5933

Click up if you have successfully reached La-Z-Boy by calling +62 216 667 5933 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +62 216 667 5933 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +62 216 667 5933 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +62 216 667 5933 phone number

100%
Confidence score

Indonesia

+81 453 114 001
+81 453 114 001

Click up if you have successfully reached La-Z-Boy by calling +81 453 114 001 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +81 453 114 001 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +81 453 114 001 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +81 453 114 001 phone number

100%
Confidence score

Japan, Yokohama

+81 355 305 555
+81 355 305 555

Click up if you have successfully reached La-Z-Boy by calling +81 355 305 555 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +81 355 305 555 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +81 355 305 555 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +81 355 305 555 phone number

100%
Confidence score

Japan, Tokyo

+81 486 226 071
+81 486 226 071

Click up if you have successfully reached La-Z-Boy by calling +81 486 226 071 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +81 486 226 071 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +81 486 226 071 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +81 486 226 071 phone number

100%
Confidence score

Japan, Saitama

+81 523 835 555
+81 523 835 555

Click up if you have successfully reached La-Z-Boy by calling +81 523 835 555 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +81 523 835 555 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +81 523 835 555 phone number 1 1 users reported that they have UNsuccessfully reached La-Z-Boy by calling +81 523 835 555 phone number

Japan, Nagoya

+60 377 185 200
+60 377 185 200

Click up if you have successfully reached La-Z-Boy by calling +60 377 185 200 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +60 377 185 200 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +60 377 185 200 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +60 377 185 200 phone number

100%
Confidence score

Malaysia, Petaling Jaya

+60 84 320 288
+60 84 320 288

Click up if you have successfully reached La-Z-Boy by calling +60 84 320 288 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +60 84 320 288 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +60 84 320 288 phone number 1 1 users reported that they have UNsuccessfully reached La-Z-Boy by calling +60 84 320 288 phone number

Malaysia, Sarawak

+95 19 669 545
+95 19 669 545

Click up if you have successfully reached La-Z-Boy by calling +95 19 669 545 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +95 19 669 545 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +95 19 669 545 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +95 19 669 545 phone number

100%
Confidence score

Myanmar

+92 213 529 5115
+92 213 529 5115

Click up if you have successfully reached La-Z-Boy by calling +92 213 529 5115 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +92 213 529 5115 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +92 213 529 5115 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +92 213 529 5115 phone number

100%
Confidence score

Pakistan

+63 470 920 103
+63 470 920 103

Click up if you have successfully reached La-Z-Boy by calling +63 470 920 103 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +63 470 920 103 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +63 470 920 103 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +63 470 920 103 phone number

100%
Confidence score

Philippines

+65 63 119 988
+65 63 119 988

Click up if you have successfully reached La-Z-Boy by calling +65 63 119 988 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +65 63 119 988 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +65 63 119 988 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +65 63 119 988 phone number

100%
Confidence score

Singapore

+82 317 182 293
+82 317 182 293

Click up if you have successfully reached La-Z-Boy by calling +82 317 182 293 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +82 317 182 293 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +82 317 182 293 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +82 317 182 293 phone number

100%
Confidence score

South Korea

+88 628 791 5512
+88 628 791 5512

Click up if you have successfully reached La-Z-Boy by calling +88 628 791 5512 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +88 628 791 5512 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +88 628 791 5512 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +88 628 791 5512 phone number

100%
Confidence score

Taiwan

+66 23 760 940
+66 23 760 940

Click up if you have successfully reached La-Z-Boy by calling +66 23 760 940 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +66 23 760 940 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +66 23 760 940 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +66 23 760 940 phone number

100%
Confidence score

Thailand

+84 854 136 661
+84 854 136 661

Click up if you have successfully reached La-Z-Boy by calling +84 854 136 661 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +84 854 136 661 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +84 854 136 661 phone number 1 1 users reported that they have UNsuccessfully reached La-Z-Boy by calling +84 854 136 661 phone number

Vietnam

More phone numbers