lean body burn review: fraud 21

I am also a victim of LEAN BODY, this is maddening, not only did this company steal my money, but also rob me of precious time of waiting on the telephone to only be hung up on. I have called their a total of 8 times today, and what a waste of time that was. I am appauled that this can happen, and not to mention the credit card company will not reverse the charges even though I have printed off all the complaints online from this company. I can't believe this company is robbing everyone of there hard earned money and nothing is being done about it.
They got the 4.20 I agreed too for shipping charges but apparently I was also charged an additonal 97.47 because I didn't call to cancel. I didnt realize I needed to cancel anything, their was nothing in the fine print saying I would be charged anything addional. Not to mention I didn't receive a product and out a 100bux. I asked the customer service rep I spoke too how she feels about working for a company that is pretty much stealing money from innocent people and she said " I feel great about it and giggled", this made me furious.
I know their has to be something we can do too get this company investaged and charged, this cant be legal!

I am also a victim of Lean Body Burn, they gave me a 10 day trial period from the day I ordered the product not the day I received it. On the 7th day I was charged $87.47 and still have not received the product yet. I called the company and complained that I was still within my trial period and they had no business billing me yet and I wanted my account credited for that amount. The guy said that he was extending my trial period and credited my account but it depended on my bank when I would see it. He could not tell me if he was crediting it while I was on the phone with him and told me to call the next day to see if it was done. For the record I had a hard time understanding his middleastern accent and I kept having to repeat myself so I asked him what is name was and he told me it was Marco Williams I don't know about you but that doesnot sound like the name of a middleastern man. Questionable.

I turned them in to the Bank Of America Fraud division! Also had them watch for my name beinf put on a list for fraud from this company! I didn't order any product for $87.47 and thats what showed up on my bill 3 weeks after I ordered a trial offer! The product arrived 2 days ago! The email that was sent had noreply@noreply so I had no way to contact them! The num, ber to this comoany is [protected] and is in Panama! Call your banks fraud department and also give them this URL where you must fill out the form with a rep and they threaten you with reportimg you to the credi card fraud list so your card will be refused anywhere online! the url to read for yourself is www.xmorders.com/vct/
TURN THEM IN FOR FRAUD! USE THIS URL TO BACK UP YOUR CLAIM!
Lean Body Burn is the name being used when your debit card is charged. But not the name of the product when you order the trial for 30 days!

what is the csp rep, password and the digital signature

Last week I submitted a complaint about LEAN BODY BURN's ACAI MAX CLEANSE. I had ordered a free 10-day trial sample for $3.87 and never received the product. On the 8th day of the trial I realized they had charged me $87.47 for another bottle that surely wouldn't arrive. When I tried to cancel they said they would not/could not give me a full refund. Today I called my bank's fraud department to find that THEY HAD FINALLY ISSUED A FULL REFUND. HERE'S WHAT I DID:
I called 3 times and spoke with 3 representatives. By the 3rd call, I had them confirm that my account had been cancelled. When you want to cancel or get a refund they will send you a link to an online form. DO NOT SUBMIT IT! In the fine print it has you agree to getting only a fraction of the full refund price.
Also on my 3rd call, I told her about how I know it's a scam and that I demanded an IMMEDIATE refund and that I was not going to wait 10-15 business days. They tried to tell me that all that time was because my bank needed a couple weeks to process the refund, but I told her I would call my bank on Monday to make sure that it had been submitted.
Lastly, On my 3rd call I informed her that I was filing a complaint with ecomerce.gov (it's like the BBB but for international transactions since these people charge you from a company in Panama). I also told her I was lodging a fraud complaint with my bank and that I would have my lawyer file a lawsuit against the company (I don't have a lawyer :)). I did file a complaint with my bank and ecomerce.gov and one way or another, they gave me the refund.
These people count on you giving up and thinking there's nothing you can do to get your money back but really they don't want all that trouble or a government agency looking at their practices and shutting them down so they'll give you a refund if you fight hard enough so they can continue their shady practices. TELL EVERYONE YOU KNOW THAT THIS IS A SCAM! I hope this helps you! Read my original complaint for any more info and good luck!

I'm still waiting to see if my refund will be issued after calling twice so far. They debited my account on day 7 and when I called about it they tried to say it was debited on day 9, little did she know that my bank statement was right in front of me and that was still before the 10 day trial. I already informed my bank of this and they suggested I make a complaint and file fraud charges against this company. This information will be helpful if I have to call this company again, thank you.

I'm curious whether the product worked for any of you. I also ordered and I also got SCAMMED with the $87.47 charge. I was able to get my bank to dispute the charge, and I was told by a bank representative today that they would credit my account for that amount and try to get the money back from the merchant. But, once again, DID THE PRODUCT WORK FOR ANY OF YOU?

Unfortunately, I had the same experience with Lean Body Burn and the Acai Maximum Burn Xtreme product. I ordered the sample product and was charged the $87.47 shortly thereafter then told I could not obtain a refund. I would not recommend this company- the product worked for me but it's not something that I think is healthy in the long-term, which is why I returned it.

The same thing happened to me. I ordered the free sample for the shipping and handling charge of $3.87. Then my husband said I am missing at least a hundred dollars out of our checking account. Today I find out that the Lean Body Burn company charged me $87.47 for the product. I did not authorize this charge. I will be following thru this complaint to the company and get my money back. WHAT A SCAM!

I ordered the free sample for $3.87, then I received the bill for $87.47, they told me when I called I authorized the trans action, I did not. The product does not work, I'm going to see if my bank can get the charge taken off of my bill. This is really a scam!

Lean Body Burn is the biggest scam and should be shut down by teh US government. They should not be in business and should be prosecuted.

This company is a scam. They advertise a "free" trial of their product and you have to cancel within 14 days of placing the order or you will be charged $87. I did not even receive the product within 14 days, but I did cancel the monthly membership that they automatically place you in; however, they still charged me the fee. I called back and they told me that they would refund the charge within 15 business days. That would have been June 28th and I still have not seen my refund and no one in the company wants to help fix the problem. Not only did they not refund the money but today I received another charge from their company that they claim is an internet convenience fee. This is a total scam!

They burned me too. I got the trial offer but nothing since yet they continue to bill me. When I called today, all they could provide was the tracking number for the trial shipment, nothing else. Next call is to my back to file fraud charges...

I ordered the free trial, you pay postage only $3.87. It was the news lady advertisement someone else has mentioned. I still have not received the product and they have charged my account $87.47 additional without my consent. This is not only fraud, it is extortion of funds.

I ordered the free trail, you pay only the postage of $3.87. It was the news woman advertisement someone else has mentioned. Not only have I not received the product, but they have charged my account an additional $87.47 without my consent. This is not only fraud, it is extortion of funds.

the same thing has happened to us as well. Initially they charged us the 3.87 for a product that we never recieved and then another 84.74 and when we caled to cancel, they did refund us the amount but then I see another charge of 1.47. Will have to call them again and also my bank to not allow this company automatically charge on our debit card.

Like all of you, I fell for this scam. I did what I could to research the product and company before hand but everything I read gave great reviews about the product and company. Unfortunately the company name is not the same as the product. If I had searched lean body burn I would have found these ccomplaints. After calling company and speaking to two rather rude ladies, I was promised a $20 credit to my account. I figured that this was better than nothing. At least I'd only be out $67 instead of the $87 I was already charged. I did end up calling my bank to have my card cancelled since the company still has my credit card number. I also was able to be on the phone when my bank talked to the company. Unfortunately there was nothing my bank could do becuse I agreed to the terms and conditions. What I didn't do was read those terms and conditions carefully enough. It states that they would be making each and every one of the charges that were made and when they would be made. I think the thing that gets to me is the fact that they made the largest charge so soon after ordering the product. Unfortunately the terms do state that they will charge you after your 10 day trial. The 10 day trial starts on the day you order the product. From now on, anything I do order, I will be reading the terms and conditions VERY CAREFULLY. Although at this point, I probably won;t be purchasing anything again off the internet! How dissapointing that a company has taken advantage of this many people :(

So to complain about lean body burn, go to internet fraud, and fill out a Ic3 complaint form! I believe if, We get enough complaints about this company there, they will do something about it.

THANK YOU VERY MUCH! This is the information I was looking for so I can file my complaint. If everyone does this, maybe we can shut this company down.

I also have a very similar story...I want to know what I can do, and where I can go to report these people...I want them investigated and justice served... to the fullest extent of the law...I have contacted my bank, like many as you have...I have called and demanded a refund to the lean body burn company as you all have...and got no where as many of you have...I am not the type of person to say "oh well, I have learned what not to do next time"...I will get my money back...I will fight this to the end...I will make sure I do whatever it is I have to do to make sure this company gets exposed for what it is A SCAM AND A FRAUD!

I purchased via a link from a news station about a diet product that had a free trial. I then ordered the product and about 4 days later was billed $87.47. When I called the 800 on the charge the customer service operators would tell me about some terms and conditions which didn't apply to me. This is a copy of the terms:
TERMS OF AND CONDITIONS OF USE

CAREFULLY READ AND UNDERSTAND THESE TERMS BEFORE ORDERING ANY PRODUCT THROUGH THIS WEBSITE

ATTENTION: This is a legal agreement (the “Agreement”) between You, the individual, company or organization (“you, ” “your, ” or “Customer”) and NTR Gmbh (“we, ” “our” or “Company”). By ordering, accessing, using or purchasing AcaiOptimum (“Product”) through this website or related websites (collectively the “Website”), you are agreeing to be bound by, and are becoming a party to, this Agreement. We may at our sole and absolute discretion change, add, modify, or delete portions of this Agreement at any time without notice. It is your sole responsibility to review this Agreement for changes prior to use of the Website or purchase of the Product.

1. PURCHASE ORDER TERMS FOR THE REBATE PROGRAM

If you select to purchase Product through our Rebate Program option, these terms and conditions apply to you. When you place your initial order by clicking the “Submit & Confirm” or similar button on our Website, we will send you our Deluxe Weight Loss Kit which consists of the AcaiOptimum Meal Plan (www.acaioptimumplan.com) and 2 bottles of the Advanced AcaiOptimum Supplement (Each bottle contains 60 capsules) for 2 easy payments of $99.96. Your credit card provided today will be charged $99.96 (plus s&h) and in approximately 30 days you’ll be charged the balance of $99.96 and you will not incur any further charges. By completing the full payment of our Deluxe Weight Loss Kit you may be eligible to receive a rebate up to $99.96. See below for Rebate Program Eligibility. Should you wish to cancel anytime, simply contact our Customer Service Department at www.acoptimumcs.com or call us toll free at [protected]. Today’s charges and future charges will appear on your credit card as NTR*acoptimumcs.com.

1.1. MAIL-IN REBATE PROGRAM

To become eligible for our Mail-In Rebate Program you must complete the full purchase price of our Deluxe Weight Loss Kit above. Please visit www.RebateVault.com to download the Mail-In Rebate Form. Please be sure to download the correct form for your purchased Product and country. Please follow the instructions on the Mail-In Rebate Form. The rebate form must be filled out in its entirety and you must include a legible copy of your Proof of Purchase Email Receipt. This rebate offer is limited to one household or address and is limited to a maximum amount of $99.96. Use of multiple addresses or post office boxes to obtain additional refunds is fraud and may result in prosecution. Multiple submissions will not be acknowledge or returned. Your rebate will be processed approximately 40 days after your initial order provided you have completed both payments of our Deluxe Weight Loss Kit. If for any reason you cancel or do not complete both payments, you will become ineligible for the $99.96 Rebate Offer. Please allow 2 to 3 weeks to process and mail your rebate to you. Your rebate will be in the form of a Visa® gift card. Rebate Visa® gift cards will be void if not used within 90 days of issuance and will not be reissued. This offer is good only in the USA. Military personnel must provide APO/FPO address. Rebate requests from groups, clubs, companies or organizations will not be honored or acknowledged. Keep copies of all materials sent. Materials received become the property of NTR GmbH and will not be returned. NTR GmbH is not responsible for lost or misdirected mail. Only the actual purchaser of AcaiOptimum may participate in this rebate offer. Requests from reseller groups will not be honored. Void where prohibited or restricted by law. The terms of this offer may change without notice. To qualify for this rebate you must be a legal U.S. resident 18 years of age or older and you must have completed the 2 installment payments of our Deluxe Weight Loss Kit.

2. SHIPPING TERMS

All Product will be shipped to you via Standard ground mail service is through the combined services of the United States Postal Service and United Parcel Service. With our Expedited Priority Processing Option (if available), we will make your shipment our priority and ship your package out the same day for all orders placed before 1PM EST and the next day for all orders placed after 1PM EST (packages should arrive within three to five (3-5) business days). Please note that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times. Should you experience any shipping delays, please contact our Customer Service Department at www.acoptimumcs.com or call us toll free at [protected].

3. GENERAL

These Terms and Conditions of Use apply to ALL transactions made on or through this Website. This Agreement is intended to be governed by the Electronic Signatures in Global and National Commerce Act. You manifest your agreement to the Terms and Conditions of Use in this document by any act demonstrating your assent thereto, including clicking any button containing the words “I agree” or similar syntax, or by merely accessing the Website. It is suggested that you print this form for your personal records.

4. IMPORTANT HEALTH INFORMATION

It is our Company mission to provide our customers with the finest Products available. We believe in the efficacy of the Products we sell. The statements made on our Website have not been evaluated by the FDA (U.S. Food & Drug Administration). This Product is not intended to diagnose, cure, mitigate or prevent any disease. The information provided by this Website, email, or this company is not a substitute for a face-to-face consultation with your health care professional and should not be construed as individual medical advice. If there is a change in your medical condition, please stop using our Product immediately and consult your health care professional. You should not use the information on our Website or email for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. Do not use our supplements or weight management plans if you are pregnant, nursing, anorexic, bulimic, or under the age of 18. It is important to be aware of certain risks that have been associated with weight loss, including, but not limited to, diarrhea, constipation, loss of lean body mass, muscle cramps, fatigue, dry or cold skin, dizziness, hair loss, gout, headaches, irregular or stopping menstruation, and reduced tolerance to cold. Please remember that use of all weight management and muscle supporting Products should be in combination with a sensible diet that includes exercise and a calorie, carbohydrate, or fat restricted diet to achieve your goals.

We want you to have the most accurate information concerning the Product. The information we communicate to you about the Product and/or its efficacy is obtained from independent third parties such as educational institutions, scientific and news articles and agencies, nutritional specialists, scientific reports and researchers (“Information Sources”). We do not warrant or represent that Information Sources are not error-free, nor do we warrant any Information Source or the methods that they use to arrive at their conclusions. All Product specifications, performance data and other information on our Websites are for informational and illustrative purposes only, and do not constitute a guarantee or representation that the Product will conform to such specifications or performance data.

We do not guarantee that you will have any specific or particular result or benefit from the Product, or that your experience will match those of others who use the Product. Individual results will vary from person to person.

5. TEMPORARY PRICE REDUCTION

For your convenience and benefit, Company may temporarily reduce the price of your order for promotional purposes, or to ensure that your purchase order transaction is capable of being processed by your credit card company or processor. If Company reduces the price of the Product as described herein, you will be billed at the reduced price until the promotional period ends or Company is assured of payment by your credit card company or its processor, after which time the Product price will be restored to its usual price, without prior notice to you. If your order is processed at the reduced price a new billing cycle will begin from the date of the new payment processing.

6. BILLING ERRORS

If you believe that you have been billed in error, please notify our Customer Care Department immediately at www.acoptimumcs.com or call us toll free at [protected]. If we do not hear from you within 30 days after such billing error first appears on any account statement, the billing will be deemed accepted by you for all purposes, including resolution of inquiries made by your credit card issuer. You are deemed to have released Company from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to Company within thirty (30) days of its appearance on your credit card account statement.

7. YOUR REPRESENTATIONS

You represent that you are at least 18 years of age and that you will not permit a person under 18 to order, or use, the Product. You represent that the information provided by you when placing your order is up-to-date, materially accurate and sufficient for us to fulfill your order in a timely and efficient manner. You are responsible for maintaining and promptly updating your account information with us and keeping such information (and any passwords given to you for the purposes of accessing the Website and/or purchasing Products) secure against unauthorized access. Unless agreed otherwise or required by applicable law, any warranties provided in relation to the Product only extend to you on the understanding that you are a user, and not a reseller, of the Product. You shall not re-sell, re-distribute or export any Product that you order from the Website.

You agree to pay for the Product and any taxes, shipping or handling of Product as such costs are specified by us on the Website when you submit your purchase order. Payment shall be made prior to delivery and by such methods as indicated on the Website (and not by any other means unless we have given our prior consent to such alternative payment methods).

8. REJECTION, DAMAGE OR LOSS IN TRANSIT

We shall not be liable and you shall not be entitled to reject Product delivery, except for damage to the Product or any part thereof occurring in transit (where the Product is carried by our own transport or by a carrier on our behalf), and where we are notified of such damage within five (5) business days of your receipt of the Product.

8.1 HOW TO RETURN YOUR PRODUCT IF DAMAGED

To return a Product for an exchange due to shipping damage, you must obtain a RMA number by contacting the Customer Care Department at [protected] or online at www.acoptimumcs.com. An RMA number can ONLY be obtained by contacting the Customer Care Department by phone or on the web. To ensure that your account is correctly noted, you must send back Product returns to the address provided below along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number.

Returned Products must be sent to the following address:

Nutrition Craze Returns
Summit Warehouse
7102 W. Roosevelt St. No. 100
Phoenix, AZ 85043

We are not responsible for lost or stolen items. We recommend all returned items to be shipped using some type of third party delivery confirmation system to ensure proper delivery.

9. LIABILITY LIMITATION

TO THE MAXIMUM EXTENT LEGALLY PERMITTED, WHETHER OR NOT COMPANY WAS AWARE OR ADVISED OF THE POSSIBILITY OF DAMAGES, AND WHETHER OR NOT THE LIMITED REMEDIES PROVIDED HEREIN FAIL OF THEIR ESSENTIAL PURPOSE, OUR AGGREGATE LIABILITY (WHETHER FOR BREACH OF CONTRACT, TORT OR ANY OTHER LEGAL THEORY) SHALL IN NO CIRCUMSTANCES EXCEED THE COST OF THE PRODUCTS YOU ORDERED. FURTHER, UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST REVENUE, OR COST OF COVER. THE PRODUCTS ARE SOLD AND DELIVERED TO YOU “AS IS” WITH NO WARRANTY WHATSOEVER. EXCEPT AS EXPRESSLY STATED OTHERWISE IN THIS SECTION, WE MAKE NO EXPRESS WARRANTIES OR REPRESENTATIONS AND WE DISCLAIM ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

10. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Company, its officers, directors, shareholders, employees, independent contractors, telecommunication providers, and agents, from and against any and all claims, actions, loss, liabilities, expenses, costs, or demands, including without limitation legal and accounting fees, for all damages directly, indirectly, and/or consequentially resulting or allegedly resulting from your misuse of the Website, or your breach of any of these Terms and Conditions of Use of this Agreement. We shall promptly notify you by electronic mail of any such claim or suit, and cooperate fully (at your expense) in the defense of such claim or suit. If we do not hear from you promptly, we reserve the right to defend such claim or suit and seek full recompense from you.

11. NOTICES

Any notice or other communications arising in relation to this Agreement shall be given by sending an e-mail to the latest email address that one party has notified in writing to the other. In the case of Company, please send all notices to our Customer Care Department. In the case of sending notices to you, Company will use the email address you provided to Company when you ordered your Product. Such notices or communications (where properly addressed) shall be considered received on the earliest of (i) the email being acknowledged by the recipient as received; (ii) receipt by the sender of an automated message indicating successful delivery or the email having been opened; or (iii) the expiry of forty-eight (48) hours after transmission, provided that the sender has not received notification of unsuccessful transmission.

13. TERMINATION

We reserve the right to terminate your access to or use of this Website and/or your subscription to the Product should we believe that you have violated any of the terms of this Agreement or if we believe you have sought, in bad faith, charge backs, credit backs, Product returns, discounts or any other conduct designed to injure, harass or disrupt this Website or the Company’s business operations.

12. FRAUD

We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud. We may, in our discretion, require further authorization from you such as a telephone confirmation of your order and other information. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. We capture certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud. If any Web Site order is suspected to be fraudulent, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law.

13. SALES TAX

If you purchase any Products available on our Websites, you will be responsible for paying any sales tax indicated on the Web Site.

14. INTELLECTUAL PROPERTY RIGHTS

All content included on this Website, such as text, graphics, photos, logos, button icons, images, audio clips, digital downloads, data compilations are protected by United States and international copyright laws. The Website, and all content appearing therein, is the sole and exclusive property of the Company or its licensors. No license or ownership rights in or to any content of the Website are conveyed to you by reason of this Agreement or your purchase of Product. The Website and its content are protected under the laws of copyright and trademark. Unless otherwise permitted by law, you may not copy, republish or transmit any portion of the Website without Company’s prior written consent. When you purchase or order any Product through this Website or from Company, you expressly agree that your do not have any license for the resale of any Product and that the resale of Product is expressly prohibited.

15. FOREIGN TRANSACTION FEES

In some instances, billing for your Product, membership fee or shipping fee may originate from outside of the United Sates and in some occasions, your financial institution may charge a fee for processing this payment. You are responsible for these processing fees assessed by your financial institution per your card holder agreement.

16. CURRENCY EXCHANGE RATES AND FEES

By placing your order through this Website, you understand that all payments for Products and services will be made in U.S. dollars. When placing an order from a country outside of the United States or using a foreign means of payment, all payments will be subject to any applicable transfer, bank, and currency exchange fees. As currency exchange rates are ever changing, it is the customer’s responsibility to be aware of the exchange rate and any applicable transfer, bank, and currency exchange fees which may apply for their purchase.

17. MISCELLANEOUS

•Governing Law. This Agreement and all disputes or issues arising from it shall be governed exclusively by the laws of Sarnen, Switzerland, without regard to conflict or conflict of law principles. The sole and exclusive venue for any and all claims or causes of action arising from or related to this Agreement, or that are related in any manner to your purchase or attempted purchase of the Product(s), shall be the Courts of Sarnen, Switzerland.
•Assignment. This Agreement and the rights and liabilities of the parties hereto inure to the benefit of their respective successors and assigns. Company may assign this Agreement to any successor entity. Customer may not assign without the written permission of Company.
•Severability. If for any reason a court of competent jurisdiction or an arbitrator finds any provision of this Agreement, or any portion thereof, to be unenforceable, that provision will be enforced to the maximum extent permissible and the remainder of these Terms and Conditions of Use will continue in full force and effect.
•Attorneys’ Fees. In the event any Party shall commence any claims, actions, formal legal action, or arbitration to interpret and/or enforce the Terms and Conditions of Use of this Agreement, or relating in any way to this Agreement, including without limitation asserted breaches of representations and warranties, the prevailing party in any such action or proceeding shall be entitled to recover, in addition to all other available relief, its reasonable attorney’s fees and costs incurred in connection therewith, including attorneys’ fees incurred on appeal.
•No Waiver. No waiver of or by Company shall be deemed a waiver of any subsequent default of the same provision of this Agreement.
•Headings. All headings are solely for the convenience of reference and shall not affect the meaning, construction or effect of this Agreement.
•Complete Agreement. This Agreement constitutes the entire agreement between the parties with respect to your access and use of the Website and your ordering and use of the Product, and supersedes and replaces all prior understandings or agreements, written or oral, regarding such subject matters.
•Modifications. Company reserves the right to change any of the provisions posted herein and you agree to review these Terms and Conditions of Use each time you visit the Website. Your continued use of the Website following the posting of any changes to these Terms and Conditions of Use constitutes your acceptance of such changes. Company does not and will not assume any obligation to provide you with notice of any change to this document and you acknowledge and agree to same. Unless accepted by Company in writing, you may not amend these Terms and Conditions of Use in any way.
TCR-AO--7.26.2010-1.0

Per the customer service Supervisor there is is 10 grace period when you are supposed to cancel. No where that I saw was there a grace period.
I had planned on cancelling the product anyway because after ordering the product on the 7th of July I still hadn't recieved it by the 21st of July. I again called back and they said that since it had already shipped I couldn't cancel. I told them that I wanted a refund and that I would send the product back after I got it and the response was that since I didn't call within the 10 day grace period, the terms and conditions stated that I would only be able to get a $20 refund for $90 worth of product. It is now July 29 and I haven't yet recieved the product or the $20 refund. I tried calling back again and I managed to get a tracking number from the USPS for the package. When I typed in the tracking number, it said the package had been delivered already. I was still on the phone with customer service when I typed in the tracking number, when I told them this, she put me on hold for a few moments and then the line was disconnected.