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LG Electronics

LG Electronics review: Refrigerator

M
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9:32 pm EST
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We bought a refrigerator two years ago from lg. It stopped working mid December 2023. They sent a tech out employed by LG themselves. Tech said he couldn't fix it. They got a third party repairman to fix it and he said that the first tech broke more on the refrigerator. He ordered parts and they didn't come until after new years. The third party tech said he ordered everything that could be replaced on this refrigerator. It didn't work so on 1/11/24 he sent in a report to LG and said it would be before Monday that they contact us. They didn't, we called them today 1/15/24 and they acted as if we were jumping the gun and needed more info from us. They finally said that they could give us and $1,100 store credit. The fridge we bought was $1,800 and the $1,100 wouldn't even cover the cost of the new fridge. We said that they needed to cover the cost as we are under warranty and not at fault. Finally they said they would give us enough to pay for the fridge but that we'll have to pay them to take away the bad one. I haven't had a refrigerator for 5 weeks and now I have to pay for their negligence? They also will not rush the shipping so we won't have a refrigerator for another 2 weeks. That's almost 2 months. Their service has been disgusting and the way we were treated was extremely disrespectful. Not to mention that we have no way of keeping food cold and therefore have had to buy meals every night from the store or elsewhere costing us much more than our regular food budget.

Desired outcome: I want them to pay for expedited shipping and refund me the original price of the refrigerator. If not, at least the cost to have them take away the old refrigerator.

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