LifeLock review: Clear my false identity information or refund me all the money I’ve paid lifelock for the past 12/13 years

So I’ve had lifelock since 2008. I recently contacted them regarding my identity being compromised. I’ve been going through background checks since 1985 and have never failed one. I’ve been working for the same place since 2007 and have to have a background every year which is always successful. In 2017 when my background was done I was told there was information in it that rejected my security clearance. I’ve been trying on my own to rectify this to no avail. I then remembered that this is why I have lifelock. However lifelock refuses to help me rectify my inaccurate background. They informed me I have to do it on my own. I’m also requesting lifelock pay me all my money back that I’ve paid them