Order ID [protected] Subscription Renewal. My subscription renewal date is 17 March 2023. Therefore I was shocked to see that the amount of £79.99 was taken from my account on the 17 February 2023! It is my intention to cancel this subscription and I did NOT give my permission for you to take this amount. In fact, it is wholly unsatisfactory that you took this amount one month before the current subscription expires! I would be obliged if you would refund the £79.99 within the next 48 hours and send me an email acknowledging receipt of this complaint.
Sheila Linger
Desired outcome: The refund of £79.99 with immediate effect and an apology for the mis-management and fraudulent handling of my account.