LKQ
Reviews and Complaints

Ordered a part that was discussed, rear knuckle for my vehicle. I was instructed that the part will be ready for Friday so the work could be done on the weekend by my personal mechanic. But i had to pay for it before hand per advised on every auto parts dealer. I received a phone call stating that, " you'll have to wait until we get another part." I then stated that i want my money back and he said i will have to wait on that as well. I had payed for the part and was ensured by the employee that i will have it in good condition and in hand Friday afternoon after it was picked up, now i am out 155$, terrible service and another 3 days of no vehicle because it was not checked to see if the part in their inventory was satisfactory enough to sell. After waiting 2 days to hear back on anything, this is what i am left with. Insulted to say the least, will not be a returning customer for sure and I have a lot of friends who need parts consistently.

They are not what they say they are. They do not pay for what they say they will. They take a long time to return your phone calls. My husband is a disable Veteran, we are on a fixed income. We feel like they have taken advantage of us. They only want to pay for 50.00$ an hour labor. When actually the going rate is 80.00$ An hour. They make you pay the whole *** them they will reimburse you what they want. We bought a brand new engine for them, have had nothing but issues with it. The mechanic say they should replace the engine. But they will not do that. we have to replace the head first when that does not work then we will have to pay again for labor. DO NOT USE THESE PEOPLE! They are crooks. Save yourself a lot stress. They have cause us a lot of stress as we do not have the money to pay, so now we have to figure out where the money is going to come from. My husband as I said is a disable Veteran and can not work. They really s*** people over!

Since LKQ acquired numerous family-owned and small junkyards, they've increased the entry fee to $3, eliminated discount sale days and the loyalty point system. Their prices are steep and unjustified. The yards' cleanliness is questionable, unlikely to meet environmental standards due to excessive oil spills. Additionally, the staff's attitude and knowledge are lacking, and their warranty program is enforced inconsistently, with customers needing to opt out to avoid charges. Ironically, they use a primitive system for inventory tracking, requiring customers to note down car sticker numbers for parts removed. Failure to comply led to a refusal of service at Monrovia junkyard. This method is ineffective for inventory management, as many parts get damaged by careless customers. In protest, I plan to provide incorrect inventory numbers in the future.

LKQ totally Ripped Me Off with an $8700.00 Engine purchase. I chose an Engine with the least amount of mileage that they had to offer. The Engine was not in Mechanical operating condition, I spent over $10,000 additional dollars with the installation and repair of the engine in a *** Dealership. The initial problem was a Bad Timing Chain Tensioner, which was repaired, after driving the vehicle for less than 3 weeks the engine developed another serious knocking condition at that point it was quoted for another 26 hours of labor just to remove and diagnose the problem. After LKQ's warranty department investigated and took an oil sample, they are blaming *** Service for a bad installation. Never do business with LKQ! NEVER! Their warranty Manager *** is unethical and found a loophole to S this customer and voided my warranty. I am beginning the process of litigation and filing complaints with the Complaintsboard.com, *** and ***. They are the WORST!

On July 20th, 2022, I visited LKQ, paid my $3 fee, and went in to get my parts. Upon exiting, I mentioned that the tire on the rim I selected was not usable, and the staff agreed not to charge me for it. However, a manager intervened, loudly insisting on his authority over pricing decisions, causing a scene in front of other customers. This led to a heated exchange of words. His behavior was unprofessional and not befitting of a manager. I hope this feedback reaches the higher management at LKQ and that they address his conduct. It was unnecessary and disrespectful to everyone present. LKQ, such an experience is disappointing. I would rate this visit poorly if I could.

LKQ will tell you what you want to hear, make all kinds of promises, guarantees on what you're buying and even say they have been quality tested by professionals in the auto industry to get your money. Once you have made the purchase, don't ever count on hearing from them again. They are knowingly selling customers bad used equipment over the phone and the internet and know there is nothing you can do after receiving said equipment. They stole over $1700.00 of my young son's hard earned money for a motor that was stored outside in the weather with no protection from the rain causing inside the intake ports and cylinders very bad rust and pitting. He needed his car for work and LKQ would not return emails or calls so he had no choice but to have the motor installed. Now that it's installed, the mechanic has found that the motor has been previously overheated thus the head gaskets, cylinder rings, and all of the valve seals are blown and the motor is blowing oil out and through the exhaust and every crevice in the motor. Now after repeated attempts to contact LKQ by phone or email, they are not responding to anything. DON'T TRUST THIS COMPANY WITH ANYTHING! THEY WILL LIE ABOUT THEIR PRODUCTS,TAKE YOUR MONEY AND IN RETURN TO SELL YOU JUNK WITHOUT A CARE IN THE WORLD! THEY HAVE NO QUALITY CONTROL OVER ANYTHING, THEY ARE JUST TELLING YOU AND SELLING YOU LIES TO MAKE EVERYTHING SOUND GOOD.

I happen to own an Auto Body Shop, and per an Insurance Co. I was to put an aftermarket upper bumper filler on a customers vehicle. I ordered my part the same day as the Insurance estimate was written, and the part came in the next day, however, it was the incorrect part. The bumper filler I needed was a paint to match, which I did let the gentleman taking my order know when he asked. So I refused the original order due to it being the incorrect one, and reordered again. The second order did come in the next day, but upon inspection it was broken nearly in half, so I refused this one also, and called to place yet another order for this one simple part, and was transferred by a actual live person to a voice mail. I did not leave a vm, since the insurance company gave me 4 days to repair the vehicle, and I needed to be sure to get my order in, and called back AGAIN, and was told that she could not take my order, and she didn't know where the rep. was that could, he wasn't at his desk, and she would have him call me back. That was six hours ago, and still I have received a call to order the correct part for the third time. Thank goodness I went ahead and called Auto Nation and they were happy to take my $300.00 order and price match what the insurance company paid me to get one. Not only are they loosing money here, they are holding mine up by it taking so long to get the parts. I don't expect any thing here, I just hope someone sees this and can do better.

The Akron, Ohio location is great. I can't speak for any other location. All the employees I dealt with treated me with respect and kindness. I had my mother's 1993 Ford Escort Wagon (with only 87,000 original miles on it) towed to LKQ Triplett Tire Depot back in June . Tim had to special order 4 new tires for it because car had set 5 yrs without being driven. He knew I wanted to get it in driving condition, so he had it inspected. He called & told me rodents chewed up the wiring. In his opinion it would not be worth spending the money to get it back in driving condition. He was right. Plus he told me there was no hurry to decide what I wanted to do. The car was not in their way. He also told me not to worry about the special ordered tires. My mother passed away from Alzheimer's after I had the wagon towed to the Akron location, so it sat there even longer on their insistence. It was 3 months before I decided to sell it for scrap. I can't say enough nice things about LKQ Triplett Tire Depot and Tim. Besides thanking them, I have sent a lot of people their way, and everyone has reported back with glowing experiences. (I am leaving this review 2 years after-the-fact because they were so good to me and my referrals at the Akron location, and at the time of this posting all the reviews that were listed were from other locations. I want people to know they can trust the Akron location. Oh, BTW I was referred into them by a friend who's whole family had been using them for years.)

Bottom of the barrel customer service no matter who you speak with. Sold me a transmission for my Elantra. I had it installed professionally at a dealership for $1,200 in labor. Turns out it leaked... pretty heavily too. Called LKQ and was told not to worry; just make a warranty claim and be reimbursed for the cost of the installation of the second transmission once it arrives. Additionally, I had purchased the labor warranty for $134 giving extra peace-of-mind in the off-chance of a problem. Surprise! Leaking transmission. Read the fine print of the labor warranty. They only pay $50 per hour labor (Good luck finding engine/transmission shop for anywhere near that rate - my local dealer is $149 per hour) and use a standard guide to determine what they will pay. I was charged $1,017 for the second transmission installation and they sent me a check for $295, which is $50 per hour at 5.9 hours. I am now out over $700 for the second transmission installation all because they sent a leaky transmission that was never checked and verified to be good. My review is a last resort - but I've tried resolving the matter with several managers and was met with a cold, short attitude and an unwillingness to discuss the matter - just scripted robotic responses and getting hung up on once they're done with their script. A real sad example of a business in 2022. I'd have no problem chalking this up to a lesson learned if they had not wrongfully sent a leaking transmission and refused to go good for it!

Reckless endangerment. LKQ is the parts supplier our warranty company, ***, uses. When our transmission broke, we went through our warranty. LKQ sent a part, but it didn't arrive for two weeks. Two weeks without a car in a single-car household. But it gets better. Our mechanic took one look at the part and shipped it back. He said he'd never put that transmission in a car because it was dangerous and faulty. It took LKQ another week to get a new part out, and we had it installed. Fast-forward just two short months later. My wife and I are on the road in the middle of nowhere, Wyoming, in 17 degree weather. The car breaks down. After a 90-mile tow, we find out our transmission had what the mechanic referred to as a "catastrophic breakdown." It literally exploded, sending metal shrapnel all throughout the engine block. As I write this, we're standed in Casper, WY. We need to have the part shipped in. Our mechanic said LKQ did everything possible to avoid expediting shipping to repair what was most definitely ANOTHER faulty part. We were promised it would arrive today by noon. It didn't. The mechanic called LKQ to find out what was going on. All they said was, "Oh, yeah, it won't be there today. Probably tomorrow." LKQ has sent us TWO faulty (read: dangerous to operate) parts, and we're waiting on a third, hoping it actually works and doesn't blow up on the road. Avoid at all costs. If we had ANY other option, we'd use it. Hitch-hiking the remaining 15-hour drive home would probably be a better alternative to working with LKQ.

Purchased a remanufactured engine off Rock Auto from ATK. (Famous Brand engines) . After being installed and used for about a year and 7,000 miles. Engine lost oil pressure. I installed it myself, so I tore it back down myself. Found one out of four cam bearings not installed into the block properly. I had started the warranty claim process prior to disassembling. Was told to remove engine and send back to them, they will determine if it is warrant-able. If not, I would have to pay upwards of $500 to ship my bum engine back to myself totally disassembled. Didn't sound like something I wanted to do, I could for see it not being their fault no matter what if I did that. Was told I can "small parts" repair it and send my parts back to be reimbursed possibly. I have not made it that far yet, however I do not have much hope for that. I have the engine completely torn down, and at a machine shop that I know and trust that has done a lot of work for me before. The cam bearing is not spun, it was never installed properly, causing the camshaft to walk in and out and damage the cam synchronizer and in turn not drive the oil pump. I am paying out of pocket to fix it, also taking my time to do so. If I expected this to happen a year after paying thousands of dollars for this engine, I would have NEVER bought from them. I didn't seem to catch anyone's attention calling in and emailing many times. Contacting rock auto was useless as well. Buyer beware, there are many bad reviews for poor quality re manufacturing and poor customer service, they're all correct. This company is terrible, and does not want to help fix/replace/ pay for their shoddy work.

If you want to be disrespected and repeatedly hung up on, do business with this company. They are courteous until they get your money and once they do, they can't be bothered to assist you. I specifically want to complain about Ray and Sam the manager. Horrible! They should not be in this business! I purchased a used transmission on July 29. I was told by Ray I would receive a $75.00 refund once LKQ picked up my old transmission. I never received the $75.00 credit. I spoke to Evie in accounting. She stated on the invoice, that when the LKQ driver went to pick up my old transmission on July 31 it had been thrown out by someone in MOE'S repair shop, which means I would not be entitled to my $75.00 refund. However, I have a text message from Moe, owner of Moe's repair shop (they installed the transmission I bought from LKQ) on FRIDAY AUGUST 7, at 12:33 p.m. that states "I spoke to Ray. They will pick it up Monday." Translation I AM ENTITLED TO MY $75.00 REFUND. Once, I told Evie head of accounting at LKQ about my text message, she told me she wouldn't go back and forth over such a small amount and she issued me a refund. It is not the dollar amount alone, it is also the principle. I WOULD NOT BE SURPRISED IF THIS IS SOMETHING THEY DO REGULARLY. KEEP THE CUSTOMER'S OLD PART WITHOUT REFUNDING THE CUSTOMER. DOUBLE PROFITS. VERY DISHONEST! When I tried to explain to SAM that I was never given a receipt with an order number he stated "I would have to go back seven months and I DON'T HAVE TIME FOR THAT!" I told him he was very nasty and in this time of COVID he should be nicer. He hung up on me. The corporate office of LKQ should be made aware. I WILL NEVER DO BUSINESS WITH THIS COMPANY EVER AGAIN! IF I WERE ABLE, I WOULD RATE THIS COMPANY ZERO STARS. Deborah J.

I was treated without respect and was cheated out of my money by the site manager. I have a witness and pictures to share with you. On Friday 5/7 around 2:37, I had a strong disagreement with a young lady who claimed to be the manager. I needed a Hatchback strut and brought my original broken one for comparison. After paying $3, the check-in staff examined my bag and said nothing. I found 3 struts in the yard and took them to checkout. The manager insisted I pay for 4 items, including my broken part. A bystander suggested I only pay for the 3 good ones, but the manager demanded payment for all 4, or I'd get none. I reluctantly agreed to pay to leave. At marking the parts for return, she charged me for the broken one but refused to mark it. This infuriated me. I want a full refund. I'll send pictures of the 4 struts, with only 3 marked, and the receipt showing I was charged for 4 items but only 3 were marked for warranty. My friend witnessed that I had no choice but to agree to her terms to retrieve my original broken part.

I am very disappointed with my experience with trying to sell my car to LKQ. I got the quote by calling on Monday March 16. I agreed to the price and was told the earliest they could pick up would be Friday March 20 between 8:30 and 12 (last day of quote since they last 7 days). There was no call or contact that day. I called in and was first told they wouldn't pick up on the last day of the quote. I asked for a manager and spoke to Michael ***. He said the tow truck was broken and they couldn't do pick ups but were "working on it" and may be able to do it by the end of the day. I took of work that day to be available but no one called or ever came to pick it up. I called at the end of the day (Michael *** wouldn't answer - said he wasn't available so I had to speak with another rep) and had to requote and reschedule pick up for Tuesday March 31 btw 8:30 and 12. I had to be at work that day and gave them 3 contact numbers knowing it is hard to reach me at my job at a secure state hospital. They called the first number at 8:32 am when I was in a management meeting and not at my desk. They left a message saying to call back at this number (they didn't leave a number) but the number did not display on caller ID. I called the main LKQ number but they refused to give me the number to the tow truck dispatcher and told me I had to reschedule. I explained the contact issue would be the same on any other day and that's why I provided the additional 2 numbers, one for the mechanic where the car is and my cell. The tow truck company did not try either of the alternate numbers before cancelling my pick up. The main LKQ rep said none of my additional info was even on the quote including the color car and additional instructions although I gave all this on all my calls. I am so irritated and disappointed with this experience. I will never deal with LKQ again and plan to disseminate information on my experience so others are aware. Your company has a great concept but the execution is awful. Why is the company rated A+? Several complaints logged and horrible customer service. They do not do what they say and are unreliable.

Found this company by a web search for local companies that buy 'junk' cars. Turns out it is a huge multi-national publicly traded company.Filled out the online information about the vehicle that I wanted to sell them.Received a price quote on the website which seemed 'fair'. Was contacted by someone via e-mail who sent a list of more detailed questions about the vehicle.Was quoted a slightly lower price than the first one, but I accepted it anyway.Was then contacted by phone by the same person who asked the same questions again, which quickly became annoying. Scheduled a pick-up for the vehicle from a local junkyard, and was contacted by one of their representatives. Was quoted a lower price again, due to 'issues' with the vehicle. Was originally given a choice of three different pick-up times by the online representative, but the actual towing service new nothing about this.Was contacted by a tow truck driver to schedule a pick-up time again, and agreed to a time completely different from the first one that I had scheduled.Waited for the tow truck driver at the agreed time, but he never showed.Received a call from a completely different towing service (two hours later), who said they were 45 minutes away. *** was picked up, and the towing service wanted the *** for the vehicle, but I refused, because they said I would have to drive to LKQ in ***, ., which is 15 miles away, to receive payment. Was contacted by the LKQ ***, . rep. after they received the vehicle, and was told they would pay me $110 less for the vehicle because of damage, and the vehicle wouldn't start (which I had already previously stated to them) and the catalytic converter was not the original. ? Guy on the phone tried to make me feel like I was lucky to get what they were giving me because his boss wanted to pay half of what I was getting. Went and picked up the check, and felt like they were purposely delaying giving it to me, the facility and people there were about 5 times more *** than any *** Shop that I have ever been to. I feel like this is their standard business practice, to bait you with a fair price, and then try to *** you over in the end."

Absolutely horrible customer service. It is amazing they have on their website a commitment to quality and service. They have a promise of protection. They have Gold standard warranties. Which we bought. They mention they have the highest quality of recycled and aftermarket products with lifetime warranties and which are the best in the country and they stand behind the integrity of their promise with the LKQ parts replacement promise. They mention their employees are in direct contact with customers that provide valuable feedback for quality improvements. Go to their website that is what it has on their website! THEY DO NOT PROVIDE THIS SERVICE AT ALL. We have had a absolutely horrible ordeal with this company. I don't even know where to start. It has gone on for over 4 months! We brought our 1976 Chevy 3 quarter ton truck to Jake's *** to fix our 454 long block motor on June 6, Jakes Auto bought one with a GOLD standard warranty from LKQ and received one a few months later. It took Jake's Auto awhile to get it out because of problems but they did and received one. Jake's got it done on Aug. 26th, 2020. We paid over 6,000 DOLLARS to Jake's *** and drove off. Within 15 miles it broke down. Completely shot and would not run! It was over 90 degree weather and my husband was stuck on the side of a very busy rode until someone could pick him up! (me) As of October 23, LKQ has not done anything but stall. Every single time we call, or Jake from Jake's Auto calls or an employee from Jake's call we all get the run around. They don't have one to replace it. (Someone from LKQ came and picked it up!) They kept saying they don't have parts to fix it. Or they don't have a replacement motor! We never get the same person on the phone. They are not nice with quality customer service. Their was only one time I got a nice person on the phone and his name was Robert and he explained to me some of the things that needed to be done. But that was over a few weeks ago and I have never been able to get him back. They still have not done anything though. They stall, they give us the runaround. They do not keep their promise of quality service. They are mean to us on the phone. One of their employees even hung up one me because I was asking questions about this? SERIOUSLY? Why would they do that! This has gone on for over 2 months (since Aug. 26 that it broke down!). The order # is 6990321. There is an extension #47740 to talk to someone about this order but it is NEVER-EVER the same person answering the phone to work this out. Where is their integrity about this? Where is their promise of protection and service? Where is their experience to integrity, ingenuity and quality that sets them apart from the rest. Why would they be mean to us and stall us this long when we puchased a GOLD STANDARD WARRANTY? Why do they not stand behind their commitment to QUALITY SERVICE.! I do not understand this at all. When you put your trust in a company that puts on their website A COMMITMENT TO QUALITY and a promise of quality and they treat their full paying customers this way is horrible in my opinion. DO NOT TRUST THIS COMPANY. I would love to have someone look into this since I can not get help on the phone and ALL WE GET (even Jake himself! and his employees!) get the runaround about this motor. Why will someone not take care of this? Why in the world will you not keep your promise of the warranty and provide quality service? I don't expect anything from this complaint because of the service we have received thus far, but at least I can try and warn people about their horrible customer service. Save yourself the trouble do not purchase from this company...

Purchased a transmission valve body and was charged twice on my credit card

Valve body is a non working item and they have given me the runaround on returning it via their warranty

Sad to say: this is junk from a junkyard

They have become greedy and they bait you with photos However; they take the wheels, engines, radios, headlights and modules

Communist outfit

Going out of business soon

I was driving to work this morning at 9:40am and a person driving an LKQ truck nearly ran me off the road by changing lanes without checking for my car in the right lane. It would have been an accident if I hadn't reacted in time. The license plate was DF 04390 and there was a headlight missing. If anyone is reading this from LKQ corporate is reading this, I hope there is some kind of action that can be taken to prevent an accident in the future.

Some of your sales associates especially those at 2801 Hawkins point road can be very rude and arrogant with their customers. They can scream at you or even treat you like a beast especially if you have a so called "accent". There is a male staff cashier who used to work at the now closed Jessup branch as a cashier who got so crazy and daring when I asked him for a discount, that he walked out of his seat into the yard, grabbed the parts and destroyed them right in front of everyone and I believed he was an employee and not a share holder. He told me not to ever come to that location to buy used parts again. I was so scared, I never went to that location until it closed down. This guy now seats on the left side cashiers office when entering the location and he looks full figured. When ever I shop there and wants to make my payment, I would always skip him and go to the next cashier. I don't believe he should be still working there because most customers are scared to deal with him.

So, I bought a Transfer Case with an actuator from LKQ (lkq.com). I installed it, but the 4wd was still flashing and not working. I ordered a replacement and went to pick it up, but there was no actuator attached. The counter person told me that the actuator was not included and had an attitude about it. They accused my sales person of including the actuator when it should not be included with the Transfer Case. She informed me that they do not sell it separately. I don't understand why it's not included since it's part of the Transfer Case assembly. My sales person, Krystal Vieira, told me that the actuator is not listed as a separate part and should be included, and the yards should sell them if they do not sell them separately. Now, I was told that the cost is double the original price quoted and they are charging shipping costs to ship it to another LKQ location. This is an awful way to run a business! I am very disappointed with LKQ and their customer service.

I was on the hunt for a 6.0L Diesel engine for one of my customers and boy was it a struggle. I scoured the internet for hours and finally stumbled upon LKQ's website. They claimed to have the engine in stock and I was ecstatic. However, every time I inquired about the engine, the price seemed to skyrocket. I was hesitant but eventually agreed to pay $3200 for a used engine.

When the engine finally arrived, I was sorely disappointed. It was in terrible condition and would have required an additional $2000 in upgrades and repairs just to make it usable. The exhaust manifolds were so rusted that they were impossible to remove, the intake was for an older model, and every sensor was cracked from the brutal removal process. Even the valve covers were rusting through. It was a complete disaster.

Thankfully, we discovered these issues within 15 minutes of delivery. We immediately called LKQ to have the driver come back and pick it up. However, they ignored all of our calls and when they finally did answer, they said they had to cash my check before they could do anything. This left me with my hands tied, unable to do anything until they stopped holding my money hostage.

Overall, my experience with LKQ was extremely disappointing. The engine I received was in terrible condition and their customer service was lacking. I would not recommend them to anyone in need of a reliable engine.

This company, LKQ, is a complete disaster. I have never experienced such terrible customer service in my entire life. It has been over 10 days since I placed my order and I still haven't received the correct shipment. The first shipment they sent me was full of faults and missing parts. It was a complete mess.

After numerous phone calls and discussions with the company, they promised to send me a replacement shipment. They told me to wait for the details to be sent to me. I waited and waited, but I never received any details. So, I decided to contact the company to find out what was going on. To my surprise, no one knew anything about the replacement shipment. They asked me for the details again, as if we had never spoken before.

When I asked to speak to a manager to figure out what was going on, they hung up on me. Can you believe that? They just hung up on me! I was so frustrated and angry. I couldn't believe that a company could be so unprofessional and disrespectful to their customers.

Overall, I would not recommend LKQ to anyone. Their customer service is terrible and their products are faulty. Save yourself the headache and find a different company to do business with.

LKQ is a name that's been around for a while and it's no secret that they offer remanufactured parts at a cheaper price. But what happens when something goes wrong? Well, let me tell you, it's not pretty. As a shop owner, I recently ordered a remanufactured transmission from LKQ for $800.00. Unfortunately, they shipped the wrong transmission which put my customer and me behind by a week. But that's not the worst part. The correct transmission only lasted 150 miles before codes started popping up indicating that first gear had an incorrect gear ratio.

When I contacted LKQ about the issue, they told me that there was a labor option when checking out. However, the only options available were shipping and the part itself. The girl I spoke to and her supervisor basically told me "tough luck". They even had the audacity to suggest that they send someone out to check it, which would mean more of my time wasted for free.

I have to say, I'm extremely disappointed with LKQ. I thought I was getting a good deal, but it turns out that their cheaper parts are just that, cheap. The lack of customer service and support is unacceptable. As a small business owner, I can't afford to waste time and money on faulty parts and unhelpful customer service.

In conclusion, I would not recommend LKQ to anyone. The risk of receiving faulty parts and dealing with unhelpful customer service is just not worth it. As for me, I'll be taking my business elsewhere.

Brian J. Black
Owner
BJB Auto

I bought a used engine from LKQ for my Jaguar and had it installed by a professional. However, as soon as I started the engine, I noticed a loud knocking sound. It was clear that the engine was junk! I immediately called LKQ to complain about the engine. They told me to remove it and return it for a refund. When I asked if they had checked the engine before selling it to me, they said they only visually inspect them and do not run or check the engine at all. Can you believe it? They sold me a $5,000 engine without even checking if it was good!

I am extremely disappointed with LKQ's service. They refuse to pay for the cost of having the engine installed and started. They told me that there was no way they would cover the additional $2,000 I had to pay the shop to fix their mistake. It's unbelievable that they would sell a faulty engine and not take responsibility for it.

I strongly advise against buying from LKQ. They are the worst! I had heard and read bad reviews about them, but I didn't take them seriously. Now I regret not listening to those warnings. If you buy from LKQ, you are getting taken to the cleaners. They don't check their motors, and you'll end up paying for their mistakes.

In conclusion, I had a terrible experience with LKQ. They sold me a faulty engine and refused to take responsibility for it. I had to pay an additional $2,000 to fix their mistake. I strongly advise against buying from them.

I gave LKQ a call to see if they had the part I needed, and they said yes. So, I headed over to their location. When I got there, it was a bit of a mess. I asked the lady at the front desk if she could help me find my part, but she was on the phone for a while. She told me it was her friend who had been having some issues, and she finally caught her man in bed with someone else. I could hear her friend crying on the other end of the phone.

After about 15 minutes, she finally got off the phone and turned to me. She asked me what was wrong with me, and why I couldn't just walk to find my part. I laughed it off, but I was a bit taken aback by her attitude. She then told me that the closest thing she had to a radiator was an old hub cap wheel for a Toyota.

I was pretty disappointed with the service I received. The lady was rude and unprofessional. She even suggested that I come back on Thursdays instead of Fridays because it's like Black Friday, and a lot of black people come to shop. I couldn't believe what I was hearing.

As she handed me my chicken tender, she slapped it down on her desk and told me to have a great day. I left feeling very dissatisfied and lost for words. I've never experienced anything like this before.

So, I recently went to LKQ to get a part for my old style s-10 fender. I must say, it was not a pleasant experience. I got charged a whopping $60.99 for the fender, which included the inner part that I did not even get. When I brought this to their attention, they still charged me for it. I mean, come on, that's not fair, right?

To make matters worse, when I tried to call them to sort this out, I got outsourced to a call center in another state. I had to explain the whole situation to them in basic words, and they just told me to go back to where I bought it and argue with them. Like, seriously? Is that how you treat your customers?

And that's not all. They charged me a $5.00 core fee, an $8.51 environment fee, and a $2.00 entry fee. And to top it off, they even did a tool bag check as soon as I walked through the door. I mean, what kind of place is this?

It's clear that LKQ is trying to push the mom and pop junk yard out of business. And let's face it, when you buy from a junk yard, you're getting junk at almost retail price. So, if you can, try to buy new items. And if not, buy from a mom and pop junk yard. It's time to stop corporate greed here in the USA.

I recently had an experience with LKQ that left me feeling frustrated and disappointed. My truck was in need of a new motor, so I took it to a trusted shop who ordered the replacement from LKQ. At first, everything seemed fine - the motor was installed by a master mechanic and I was back on the road in no time.

However, less than a week later, I started noticing some serious issues with the new motor. It was driving poorly and making strange noises. I took it back to the shop, where we discovered that the oil pan was full of chunks of metal. Needless to say, I was not happy.

Thankfully, the motor was still under warranty, so I contacted LKQ to try and get it resolved. Unfortunately, this is where the nightmare began. LKQ was not willing to honor the warranty without making the shop jump through all sorts of hoops. It took months of back-and-forth before they finally authorized a return.

Even then, things didn't go smoothly. The parts manager told me that the check was in the mail, but it's been weeks and we still haven't received anything. Meanwhile, my mechanic has not been paid for all the work he had to do to remove the motor and deal with LKQ's nonsense. And I haven't been refunded for the crappy motor, the core, or the fortune I paid to have it installed and removed.

All in all, this has been a six-month nightmare that I wouldn't wish on anyone. I'm still waiting for resolution, and I'm not holding my breath. If you're considering using LKQ for any of your automotive needs, I would strongly advise against it.

I gotta say, I'm not too impressed with LKQ. I mean, I bought a used motor from them and it only lasted me three weeks! Can you believe that? Me and my two kids were stranded on the side of the road, back to square one. It's just not right, you know? They shouldn't be selling bad engines and parts to hardworking Americans who are just trying to get by. It's like they don't even care about us.

And what really gets me is that they don't even seem ashamed of themselves. They just keep on doing business like nothing's wrong. It's like they're stealing from us, plain and simple. How can they take advantage of people like that? It's not fair. We work hard for our money and we depend on these parts to keep us moving. They should be ashamed of themselves.

But you know what? God sees all things. And I truly believe that they will get what's coming to them. I just wish I could undo this mistake and help others avoid making the same one in the future. That's why I'm writing this review. If I could give them zero stars, I would. And I'm definitely going to tell everyone I know about my experience and encourage them to read reviews before they buy from LKQ.

Overall, I just can't recommend LKQ. They're just not worth the risk.

I gotta say, I ain't too happy with LKQ. I bought a part for my ride from them and it turned out to be a real dud. I asked the customer service lady if it was the right one and she said it was, so I went ahead and bought it. But when my mechanic tried to put it in, it just wouldn't fit. So I called up LKQ and they told me I was given the wrong part and there wasn't even another option for my vehicle. Can you believe that? I just wasted almost $500 on a part that doesn't even work and they're only giving me back $248. And on top of that, I gotta pay $200 just to ship it back to them. What a ripoff!

I mean, I don't know about you, but I expect a company to know what they're selling and to give me all the options available. But LKQ just let me down big time. I even checked their website and the only option for my vehicle was the part I bought. So how was I supposed to know there was another option? It's like they don't even care about their customers.

I gotta say, I wouldn't recommend LKQ to anyone. They're just not worth the hassle and the money. If you're looking for a reliable company to buy car parts from, look somewhere else. Don't make the same mistake I did.

I was sold an incorrect transmission for my car. They had inventoried a wrong one as if it was the model I needed. Upon receiving everything seemed normal, and the labels for it were correct, as well as we had checked with the VIN that I was getting the right one before hand. I was not planning to do the work on the car right ahead, as I needed to save more money for the labor, and other parts. Months later, when I take it to my mechanic, is when I found out that they sold me an erroneous one. When contacted them on how to proceed, they apparently acted as they were going to honor their mistake, and exchange it for the right one. They had me for weeks coming back and forward with different methods of communication, to finally telling me that they would not do anything about it, and that it is my fault because I did not contact them earlier. I understand that the situation is particular, and the item is outside of the return and warranty window, but this stems from an original big mistake from their side, on an order of USD 771, which is not a minor sum. It is not that I didn't want the product, or I broke it, they sold me something different and I had no way of knowing, because all of the precautions to get the right one had already been taken beforehand. It is their responsibility as a company to sell the right product, and take ownership on their mistake, regardless of their return policy time frame. The item is still on the pallet they shipped it, with their labels, has not been used or anything. I have even offered to pay the shipping myself to return it, from good faith, and for them even not to lose money from the original sale as I understand that it was an accident, and that the situation was special for the time that has elapsed since the order. But they refuse to live up to their error, and to make it right to a customer.

i have a 2008 Chevrolet Colorado at the time of failure the original engine had 138k miles on it. The engine failed due to lower end noise, also had timing chain codes. The vehicle was still drivable. General motors does not provide a new/reman engines for this application. which led me to look else where, i found an engine for $3,637.67 that is an LKQ engine. It included a 100k/3year warranty. I had it installed on 08/06 at McCarthy Chevrolet in lees summit mo. On 11/18 the engine started to have issues, misfire on cylinder #4. In fine print to receive warranty/labor coverage claim has to be called in before disassemble. With a scope you could see damage in that cylinder. contacted company and lkq approved to replace the engine and labor through their no fault coverage. the engine than has to be sent back and inspected for failure. the outcome was stated that foreign object debris entered the engine and caused this engine to failure. Only way FOB can occur is when there is a cataphoric failure with the original engine. this now will void any warranty and labor coverage(which I wasn't informed until 01/21). The replacement engine was installed and failed again on 01/21 with 144,079 miles. I now have no warranty with this engine. the inspection of the failure is incorrect on the 1st engine i have spoke to a Ron Probst and they had looked into the issue, he suspected detonation had occurred that caused this engine to fail which leads to FOB being incorrect. I have asked for a refund or new engine, they are unable to due so. they want me to send the engine back and they will inspect for them selves again- but if there is no manufacture defect found i will be stuck with a non running engine in pieces. ron and i spoke about the excessive amount of oil found in the intake manifold which may be causing these engines to fail(detonate). the vehicle never has had any check engine lights on prior to any engine failure.

On 8/10/2022, I bought a quarter panel from my local LKQ pick-your-part service. Unfortunately, it didn't fit my car and I ended up not needing it. Sadly, I had lost my receipt. However, I had used my credit card, so I figured that could be proof of purchase. When I returned to the store, I spoke to an employee who said he would get the manager. But then, a lady who had sold me the part was rude and intervened, insisting on a receipt to pull up the transaction. She was very rude and refused to help, not even fetching the manager. I tried to explain that I could verify the purchase with my bank statement, but she refused to listen. Over the next four days, I tried contacting corporate to no avail. I called several numbers and submitted help forms on their website, but received no assistance. The local LKQ staff were unhelpful, and I couldn't understand why they wouldn't let me speak to a manager or help me when I was polite and just needed to return the part without a receipt.

My daughter and I purchased a used engine for a 2009 *** from LKQ Corp's online division on February 17th, 2022. The website indicated that we would get the engine on February 23rd. It did not arrive until March 4th. My daughter has been without her car since February 15th, and the issue is still not resolved! When the shop I am having do the work got the engine installed (Precision Automotive of Utah), they started it up and immediately the engine began to make a very loud noise from the bottom of the engine, rod knock, meaning it was a bad engine. I worked with Precision to file a claim on the warranty LKQ provides, which is for replacement of the engine if it fails within a year. However, I called LKQ's warranty department and asked the agent that I spoke with to escalate a request from me to also consider paying for labor to install that bad engine, something that Precision will still charge me for because they did the work to install that bad engine. I feel strongly that LKQ should reimburse me for labor, because they shipped me a bad engine. LKQ shipped me a second engine, but it was also bad! Now, there is a third engine on the way, and my shop will now want a third installation charge! I should only have to pay one installation charge. In good faith, I looked at LKQ's website, and based on the company's size, and the verbiage on their website about the high quality of their products, I assumed it was a safe way to go. It only seemed reasonable that LKQ would have tested these used engines before shipping them! I'm a divorced school teacher, with limited income, buying this engine for my daughter, who is a college student. I paid $2,508 for the engine, but I'm asking that LKQ pay $2,000 to the shop for the two installation charges for the bad engines, $1,000 per installation. The shop normally charges $1,300 per installation, so I will pay the difference even though I don't feel it's right I have to pay any more than one install.

Hello,I purchased a used engine from Car Part Planet April and it was not running well. So, I returned that engine and payed more money for a remanufactured engine in June from Car Part Planet which, got the engine from LKQ Corp. which is responsible for the warranty. The remanufactured engine is also not running well. I submitted a claim to LKQ via Car Part Planet July explaining that the engine expels a lot of white smoke every time I turn the car on, its burning excessive oil (over a quart every few hundred miles), and the gas mileage has diminished from the specs. Ive been calling and emailing LQK since September when *** (head of warranty from Car Part Planet) told me to contact LQK directly because there was no action. LQKs warranty department is very nonchalant and sluggish. Its been 8 months of excessive spending on oil and dealing with the stress of constantly checking the oil so this engine doesnt burnout. My mechanic has ran all the tests LQK asked for numerous times last year and then no response. I told an LQK employee (***) in the warranty department Dec 24th I would contact the Complaintsboard.com & the media and he escalated my case to *** which is the head of the warranty department. *** has called me once in December to have my mechanic run the same tests again, my mechanic sent him the results, no response from *** since. Ive called and emailed *** for an update because this is taking way too and no response at all. Also, LKQ had told my mechanic that they would compensate him for all the tests hes performed and they have not payed him. This is not what I expected to be dealing with. Ive spent over $10K dealing with this whole process and still spending more than I should for excessive oil and gas consumption. I would like this engine to be replaced or repaired at 100% LKQs expense for all the inconvenience and unresponsiveness. My mechanic needs to be paid for running those tests also. Resolution needed asap.Thank You

On 9/11/2022, I made a purchase at LKQ. The receipt is poorly printed, but I can confirm the total paid was $692.76, which is clearly stated. I am seeking a refund for items damaged by an employee during the checkout process. Despite waiving the warranty on all items, many were marked and some were cosmetically ruined by a paint pen used by this location for warranty verification. Please contact me by phone or email for resolution. After opting out of the warranty, I found leather headrests and other parts marked with blue paint upon loading them into my truck. When I returned to address the issue, the staff was dismissive and unhelpful, even though the damage was clearly caused by their actions. I have been a loyal customer of LKQ for years and am very disappointed with this experience. I am not seeking trouble, but I do want a refund for the damaged items. My friend's canteen, which was also in the wheelbarrow, was needlessly vandalized with the same paint pen. I urge LKQ to rectify this situation.

I bought a used engine from LKQ Route 16 Auto Parts of Webster , Massachusetts for $1450 with a 6 month warranty. Despite it being professional installed the engine was defective as it appeared to have a small bullet hole in its block weeping small amount water. I submitted a warranty demand for reimbursement verbally and then in writing. I brought the vehicle to Chestnut Motors Needham Ma. as directed. LKQ manager Chris and his mechanic called Chestnut Motors (owner Paul) to have vehicle on lift at 1pm ready for mechanic to review and inspect vehicle engine. The mechanic call Paul he was on way, but mechanic never showed. After vehicle on lift 1-3 pm they removed it to parking lot as its $100 a hour for lift rental. Paul called Chris who asked Paul to film engine running and do a diagnostic test on film and forward video to Chris at LKQ - Webster Ma. Chris and LKQ mechanic agreed with Paul engine had nock but car was running (still does) and that warranty was good. Chris then called me and advised that LKQ was in agreement and sending me a check for $1,221.88 not the $1,328.13 I was seeking to be reimbursed. Plus the $200 for release of my care to pay Chestnut Motors for the 2 hours of lift time and video sent and inspection that the LKQ mechanic never did as he never showed despite his saying he'd be there in an hour and to have it on a lift. I then got an email and call from LKQ attorney Chad Nold (***) who spoke to manager Chris in webster Ma and agreed to reimburse me the $200 for the vehicle release, or the work and engine analysis and video recording that LKQ had requested Chestnut Motors to perform. I agreed with attorney Nold that that would end the matter and no court action would be taken- none has been taken by me as of 9/ 2/20 (today). But days later attorney Nold informed me I would have to sign a release and an updated agreement preventing me from discussing the LKQ warranty with a buyer of the car or with my local Complaintsboard.com or even you in Ill