CB Banks Lloyds Bank Difficulty with making internal current account switch

Lloyds Bank review: Difficulty with making internal current account switch

David Francis Trevor Bell of US

Mar 24, 2025 5:58 am EDT

Verified customer

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This is the text of an email sent to your worldwideservice on Tuesday, March 18 at 18.46

Dear Sirs,

I am unhappy with the internal switch arrangement that you provide. I have banked with you for over 60 years and expected much better service. Let me explain.

Today I called your customer service to try to arrange a complete switch from my Gold account to my Classic account. I was told that I would have to make all the arrangements with the 11 businesses where I have a DD, as well as making the arrangements with various bodies which provide my pensions and share dividends. I could hardly believe what I was hearing.
Later today, I called again - same answer but I persuaded your adviser to check whether an internal swicth was indeed possible. Eventually, she came back to tell me that it was. However, it couldn't be done online, I would have to go to my local branch and the process would take at least 28 days ( yet if I was switching from another bank, you say it only takes 7 working days!)

After over 60 years as a loyal customer, I am very tempted to switch to another bank, as the process is relatively fast (7 days) and on top I would be offered a one-off payment roughly equalling what the Gold account costs me!

The reason I want to switch internally is that I rapidly approaching my 80th birthday and the medical cover provided by AXA will not apply, I already have a car breakdown plan and my mobile phone is covered by my household contents policy. The Classic current account will suit my circumstances better.

I look forward to hearing from you soon.

Yours faithfully,

David Bell

DFT Bell
56 Brooke Avenue
Harrow
HA20NF

Desired outcome: The courtesy of a response to my email would be a helpful start!

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