Menu
Login
I also received a sales call and made the poor decision to give Local Splash my credit card information to "hold my one and only" advertising spot they had available for my business. Before I had time to check my email, Local Splash website, and reviews, my credit card was already charged $268 same day of call. After notice of my card being charged and finding poor reviews on line the next day, I called to make sure my account would be closed and wanted my $268 back on my account. I talked to several different people who all tried to persuade me into not cancelling. After finally getting someone to tell me they would cancel my account, I still was receiving emails and called back, yet again, and a new person told me my account was still active. They refuse refund of a service I never used and continued to pass me around on the phone from one "manager" to the next. DO NOT USE LOCAL SPASH.
The complaint has been investigated and resolved to the customer’s satisfaction.
I to gave local splash a chance after several calls from a persisting salesman. He called every other day for over a week. I'm a seasonal business so I wasn't that enthusiastic due to the fact the end of the season was upon us [June 28] only 2 good months left and I didn't want the added expense during the winter, and it would take up to 2 months to set up everything. The sales person gave me a deal to where I paid $299 now and the balance later around March. That way everything would be ready to go. As soon as I gave them my card number they started automatic drafts on the 28 for the next 2 months. July 28, Aug 28 then Sept 1 and Nov. 1 Dec.1. I very seldom check that account and keep it for the toll way drafts. The bank sent me a statement it was over drawn. I never got one call off what ever they were doing so I didn't realize things were in play already. very costly mistake trusting these people. When I complained they told me they never guarantee anything that I was at the mercy of the caller. During the 6 months of service with them I should of gotten at least one call even if I didn't make a sale something is better than nothing. I have several other services try to sell me the same product during this time, they informed me that Splash had me on page 7 of their advertising list. When I had arbitration with the bank they moved me to the top of page one for the arbitration. Very shady people. Your rite, I didn't get a penny back.