LockPickWorld.com review: I ordered a product from LockPickWorld.com my payment was accepted, then they cancelled my order, they have not returned my payment of $457.40 USD.

I placed an order on Oct 2, 2022, 12:28 PM with

LockPickWorld.com. they accepted my payment of $457.40 and confirmed my order. Then they cancelled my order and didnt refund the money. I have sent several emails to them some they answer then dont hear from them for a bit then they send an email sayng that they are going to close the ticket because they havent heard from me. now they are telling me to check my bank. This is frustrating, time consuming, and outright B.S. Hopefully you can help. Thank You.

1. LockPickWorld.com

ORDER #US-85009

Thank you for your purchase!

Hi Cammie, we're getting your order ready to be shipped. We will notify you when it has been sent.

View your order

or Visit our store

Order summary

Original LISHI AM5 2 in 1 Lock Pick + Decoder × 1 $65.42

Multipick KRONOS Electric Lock Pick Gun Kit - Professional Automatic Vibrating Lock Picking Tool × 1

+ Dangerfield 0.019"+ 0.023" Pick Needle Sets / + Hardcore Carry Case / - $374.99

Subtotal $440.41

Shipping $16.99

Total $457.40 USD

Customer information

Shipping address

Cam Johnson

140 Peters Lane

Wallaceburg, Ontario N8A4K9

Canada Billing address

Cammie English

204-875 colborne rd

Sarnia, Ontario N7V3K1

Canada

Shipping method

Tracked Expedited Shipping Payment method

Ending in 7850 — $457.40

If you have any questions, reply to this email or contact us at [protected]@lockpickworld.com

2. Thank you

On Mon., Oct. 17, 2022, 12:44 p.m. Its Me, wrote:

ORDER #US-85009

Thank you for your purchase!

Hi Cammie, we're getting your order ready to be shipped. We will notify you when it has been sent.

View your order

or Visit our store

Order summary

Original LISHI AM5 2 in 1 Lock Pick + Decoder × 1

$65.42

Multipick KRONOS Electric Lock Pick Gun Kit - Professional Automatic Vibrating Lock Picking Tool × 1

+ Dangerfield 0.019"+ 0.023" Pick Needle Sets / + Hardcore Carry Case / -

$374.99

Subtotal

$440.41

Shipping

$16.99

Total

$457.40 USD

Customer information

Shipping address

Cam Johnson

140 Peters Lane

Wallaceburg, Ontario N8A4K9

Canada

Billing address

Cammie English

204-875 colborne rd

Sarnia, Ontario N7V3K1

Canada

Shipping method

Tracked Expedited Shipping

Payment method

Ending in 7850 — $457.40

On Mon., Oct. 17, 2022, 12:03 p.m. Its Me, wrote:

So when will you reship my order or refund the money

On Mon., Oct. 17, 2022, 8:46 a.m. LockpickWorld Portal, wrote:

Hi Cam,

I've passed this case on to my manager who is looking into it for you.

If you have further questions, please do not hesitate to contact us.

Kind regards,

Al

ukbumpkeys.com

lockpickworld.com

On Fri, 14 Oct at 4:18 PM, Its Me wrote:

I still want the items I ordered just waiting for the amount to show up on credit card. I not sure why you refused my order I really hope I am Able to recieve it this time. It still hasn't shown though on credit card.

On Tue., Oct. 11, 2022, 5:08 a.m. LockpickWorld Portal, wrote:

Dear Its Me,

Thanks for your message – this is an automated confirmation of receipt.

One of our support staff will be reviewing your ticket and will reply shortly.

(Usually we reply within a few hours, but it can take up to 1 working day during the weekend or busy seasons).

Thank you for your patience.

Kind Regards,

LockpickWorld Support Team — LockpickWorld.com - #1 for Lock Pick Sets

398013:338851

3. Order still not refunded

On Tue., Nov. 1, 2022, 8:22 a.m. LockpickWorld Portal, wrote:

Dear Its Me,

Our staff has indicated that your ticket has been answered to the best of their ability so far, and things should be progressing well.

If you believe that the ticket has not been resolved completely, just reply to this email to automatically reopen the ticket.

If there is no response from you, we will assume that the ticket has been resolved and will be archived after 48 hours.

Regards,

LockpickWorld Helpdesk Team

http://ukbumpkeys.freshdesk.com/helpdesk/tickets/399110 — Please tell us what you think of your support experience.

4. No, it has not. I still havent received my refund!

On Wed, Oct 26, 2022 at 11:32 PM LockpickWorld Portal wrote:

Hi,

Our automated system seems to think this ticket can be closed safely as there has been no communication in 7 days. This is just an administrative action to tidy up our paperwork.

If you think this should not have occurred, please just reply and we’ll continue from there as if this administrative pause never happened.

Thanks again :)