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I tried these guys for a company logo and website design ($578.00) and ended up having to hire an attorney to get my money back. After 3 weeks, I got all of my money back. Take a look at heir website. No physical address, edited pictures, the one on the bottom left has their company name on the wall, but it clearly shows that the original name was erased. None of these guys have last names, there is no finance department... the credit card processing is done out of a residence. They truly have the intention of taking your money and not giving it back. hen confronted about refunds, they leave the on-line chat or just give you the run around. They talk about awards on their website, but there is nothing anywhere on the www that says that they won any. Their website "portfolio" consists of several designs but none are active or real businesses. They all contain the same layout. They use worse than clipart designs and they will keep your money unless you fight back. I hired an attorney, filed a complaint with the F.B.I., IC3 (F.B.I. affiliate), Attorney General, Federal Trade Commission and my attorney hired a Barrister in the U. K. They use several company names, use deceptive advertising (money back guarantee), use someone else's stock photos to make it look like a real business and are just down right ###. Take a look at their "staff" email's. NONE are any of the people I dealt with. Mark, Abina, Kimberly Turner, James Barker, Ellen, Janet, all aliases. I think in order to issue a refund, someone else has to fall victim to their scam. I got my money back, but I am not through with these guys yet. I want to shut their internet operation down completely.
Initiate a chargeback with YOUR credit card company and talk to an attorney.
I believe the above company is US based. I asked them to construct a website for me at a cost of £624. Their websites, both co, uk & .com promise a full money back guarantee if the customer is not happy with their work. They make a big thing out of their guarantee & say they will send it within 5 days of the customer asking. To cut a long story very short, their work is hopeless and they will not allow you to talk directly to their designers, who I suspect are in Indea.Despite over a month going by they have still not refunded me. In fact they will not talk to me either by phone or email. BUYER BEWARE!
I also commissioned logodesignguarantee to do a logo, designs were very poor and nothing to do with my specification, looked like they had been taken out of a very cheap clip art. I have sent around twenty emails chasing my refund and still has not been issued, going against the very name of the company. Total and utter ### who will take your money and give nothing in return
2:32:41 AM: Elaine:
Hello Mr. Mathis
2:33:44 AM: Kenneth Mathis:
Elaine I see that your company website works
2:33:56 AM: Elaine:
Yes it is.
2:34:00 AM: Elaine:
How can I help you?
2:35:30 AM: Kenneth Mathis:
my web site has not been released and no instructions has been sent to me nor the web site is not working also the logo is still in demo state
2:36:22 AM: Kenneth Mathis:
we have bought the package and it has almost been a year and nothing is done the way we wanted
2:36:34 AM: Elaine:
is that an account with us?
2:36:44 AM: Kenneth Mathis:
yes
2:36:54 AM: Kenneth Mathis:
it is PhoneCellTronic
2:36:55 AM: Elaine:
Can I have your e-mail address and company name please
2:37:10 AM: Kenneth Mathis:
phonecelltronic@yahoo.com
2:37:46 AM: Elaine:
One moment please
2:38:40 AM: Kenneth Mathis:
when i call customer support they tell me we will send the concern to the web designer and never get back to me
2:40:32 AM: Kenneth Mathis:
Elaine
2:40:39 AM: Elaine:
Yes i'm here
2:40:47 AM: Elaine:
I'm still checking on it
2:40:52 AM: Kenneth Mathis:
This is Kenneth Mathis
2:41:19 AM: Kenneth Mathis:
I paid for the website, almost 1 year ago
2:41:36 AM: Kenneth Mathis:
please go to phonecelltronic.com
2:41:48 AM: Kenneth Mathis:
see for yourself
2:42:02 AM: Kenneth Mathis:
my website do not work
2:42:09 AM: Kenneth Mathis:
yours do
2:42:11 AM: Elaine:
don't worry i'm checking on it right now
2:42:13 AM: Elaine:
bear with me please
2:44:17 AM: Elaine:
Exactly which one is no working?
2:44:22 AM: Elaine:
I'm on the website right now
2:45:10 AM: Kenneth Mathis:
the whole thing
2:45:24 AM: Kenneth Mathis:
it has never been released to me for one
2:46:48 AM: Kenneth Mathis:
site is in uros not english and the phones that are there the information is not correct
2:47:04 AM: Kenneth Mathis:
the logo has a demo over it
2:47:28 AM: Elaine:
as per the designers update, this is already being worked on
2:47:30 AM: Kenneth Mathis:
there are some things ive asked to be put on there and wasnt put there
2:48:08 AM: Kenneth Mathis:
thats the same response i have been getting for 2 months now
2:48:49 AM: Kenneth Mathis:
Elaine
2:49:14 AM: Elaine:
Mr. Mathis, please bear with me because I am coordinating this concern and give you more information
2:49:45 AM: Kenneth Mathis:
Why do your website work and mines do not work your company built it.
2:51:20 AM: Kenneth Mathis:
Elaine December make 1 year since I paid for the website
2:52:35 AM: Kenneth Mathis:
if I cant not get a working website I will be force to go to my bank and file paper to have my money returned to me
2:53:25 AM: Kenneth Mathis:
I used my business credit card to make the payments
2:53:56 AM: Kenneth Mathis:
I do not want to do that all I ask for is a working website
2:53:58 AM: Elaine:
I completely understand that Mr. Mathis
2:54:07 AM: Elaine:
and we are very sorry about all the inconvenience
2:54:20 AM: Elaine:
Please be rest assured that it's being worked on already
2:54:27 AM: Elaine:
I have tagged this urgent and priority
2:55:12 AM: Kenneth Mathis:
Elaine your company have not even released the site to me from my understanding
2:55:33 AM: Elaine:
I will relay all these to the upper management
2:55:39 AM: Elaine:
and make sure to give you updates about it
2:55:50 AM: Elaine:
and this is the best thing that I can do for you
2:55:58 AM: Elaine:
I wish I can provide you all the information that you need
2:56:10 AM: Elaine:
and I really wish I can make all your request be done right away
2:56:22 AM: Elaine:
However, it is our designers who works on that
2:56:31 AM: Elaine:
which I have already requested for urgency
2:57:14 AM: Kenneth Mathis:
please have them to call me at [protected]
2:57:41 AM: Elaine:
I will let them know that
2:59:02 AM: Kenneth Mathis:
no one calls, if they call they can explain how to work the website
2:59:41 AM: Elaine:
Alright
3:03:56 AM: Elaine:
I will take note of all these and make sure someone will get in touch with you
3:04:01 AM: Elaine:
anything else Mr. Mathis?
3:04:04 AM: Kenneth Mathis:
Elaine I was told that Logo design will host my website for one year once site completed and turn over to me. The team designed a website with video. But the wesite do not have a video section
3:05:33 AM: Kenneth Mathis:
also there is still a demo logo over the logo that I paid for on my website
3:05:50 AM: Elaine:
Noted Mr. Mathis
3:08:01 AM: Kenneth Mathis:
Elaine, I have been saving all chats with your company, I do not want to request a refund for all the hard work done on this website all I ask is to either call me personally to explain why the site is not working or what to do to get it to work.
3:08:19 AM: Elaine:
I will make sure to have someone explain everything to you
3:08:32 AM: Kenneth Mathis:
thank you kindly
3:08:56 AM: Elaine:
You're welcome and were sorry for the inconvenience
I lost over a thousand 500dollars with this company. They dragged me past getting a refund from my Bank which was 3 months. When after almost 1 year https://www.logodesignguarantee.com/contact.php . Once on the site I could not edit in the control panel and place a Policy and edit other parts to get approved for an merchant account with the Bank that I hold my business account with. The control panel freeze. I have asked Logo design guarantee many months to get the problem resolved. Mr. James Barker always sent emails that he would resolve the problems. December 2013 made 1 year and the website http://www.phonecelltronic.com/ just sit there. I can not load any products on my website. Only to get logodesignguarntee.com they also go under another website. I was told by my Bank that the name of the company that took my payment was http://www.50dollarlogo.com/ I tried to call the company, but it has no number just an information sheet for them to call you. No one has called me from that company. I am warning anyone that use this company not to fall in the same shoes that I did. I have to start over with a (sadden) total lost. These companies will continue to cheat people out their hard earn money. I really think they are using demo temp plates appearing that they are building a websites knowing the site will not work. I can not load anything nor will the Tech call me to solve the problem. I will find a local web builder and hope that they can do something with the site hoping that this company will unlock the FTP.