LoseTheBackPain review: illegal recurrent monthly charges on my credit card for a fake newsletter I never signed up for 14

I have run into the same problem however it is with their new supplements. I ordered their book and made sure that I did NOT click the box to receive their monthly supplements. However, a month later they billed my credit card for $58. Since I am in Canada, I didn't receive the product for another 30 days due to slow shipping. I had to pay $8 to customs and $6 to ship it back. Now I have to wait another 30 days for them to receive it and they have 30 days to refund. A nightmare that lasts 4 months. Do not buy from this company!

I gave my credit card number to pay for the shipping of a free book entitled The 7 Day Back Pain Cure. Only after paying for the shipping $7.95, does the disclaimer information come up on line that it only contains an overview and the techniques and or exercises required will NOT be explained in the book. I felt duped because there was no opportunity to cancel the order at that stage. When the packet arrived I did not even bother to open it. That was in Feb. 2010. Three months later I noticed a $19.95 charge on my husbands credit card from the same people so I called them only to find out that I had been charged and paying for their newsletter for the last 3 months. I never received any newsletters. I was told that the first one came FREE in the same packet as my FREE book so I finally went and opened up the loathed package and yes there was an old issue of Livepainfree, August 2009. It is an absolute joke that I can not imagine anyone paying $19.95 per issue {$29.95 for a non-member} when 3 of the 4 pages were advertisements for books or products that they sell along with 2 filler articles completing the issue. Heather, in customer services, assures me that I have received the pricey issues--although I never knew that I was A MEMBER and have never seen them. As a courtesy she can refund the last billing but nothing more. With the refund{fingers crossed} that is about $48.00 for something worthless. This company should definitely be stopped. It is a sleazy operation.

Hi there,
The 7 Day Back Pain Cure book is charged a shipping fee only.
However, when our customers add our Complete Healing Formula for free with a 30 day trial of Live Pain Free Newsletter and do not cancel further issues of the newsletter it is charged and mailed. We explain in great detail the billing of the newsletter before you add the item to your existing order and that you are not obligated to continue with the newsletter beyond the first free issue. It can be cancelled for any reason at any time.
If you are not interested in adding this product to your existing order you can click on the link- No Thanks.

Same thing for our supplement – if you add a free trial bottle and do not cancel within 30 days a new bottle will be charged and shipped. This is explained also in great detail before you add to your existing order. The link to decline this offer is there as well.

We I will be more than happy to provide all with the link(s) that will take you to the order form where the additional items were added and billing explained. Please contact our Customer Service should this be of interest.

Thanks!

If this website would allow it, I would not give the company"the healthy back intitute> not even the one Star, because they certainly do not deserve it at all.They are a company, which does bad business at best, and sleazy, covert, nasty business where they think only of themselves and how to get one over on the customer or, most importantly, get the customer, s money, legally or not, at their worst (I could think of a lot more adjectives, but I won't at this point.)This company and their "Business attitude " makes me very angry!
I had and I am still having the same experience as mjim and I also live in Canada.I was charged for a bogus digital Newsletter, which the company swore I ordered(only they could not prove it).I had $US21-94 withdrawn my account without my consent (because they had my card # from a previous purchase and were able to do so)the first month and $US 14-95 for the next 3 months(with the same card) before I noticed anything.When I asked them in an email, if they had an explanation for their withdrawals, I received no reply.The next emails I wrote to them were more explicit and I told them they actually withdrew money from my account without my permiison.then a got a reply back telling me, I had ordered this"digital newsletter" of theirs and this was the charge for it.I denied ever having ordered such a thing because that is just not what I do or had even ticked any trial offer or whatever else there might have been, I just do straightforward orders.nothing else.After a few emails back and forth, they offered to reimburse the 2 #US 14-95 withdrawals, a total of 29-90 and had already initiated the refund before I could answer, However, this was a long way off $US 66-86 which was withdrawn by the healthy back institute without my knowledge or permission and I am not satisfied.I have filed a complaint with the BBB of Austin, TX, not sure, how far this will go.I want all of the money refunded, I have never ordered this "digital Newsletter", I actually doubt it even exists, I have certainly never received anything resembling a newsletter from them and I want my Money back.Business like that should be put out of business, they just cause regular people a lot of grief and hurt, because of their greed and unwillingness to admit, they did wrong.I would never recommend this business to anyone.I am a senior and I should be treated with some dignity, which this company does not do by any stretch of the imagination, they do not treat anybody with respect or dignity!
I.C.

Please call today to discuss this matter for unsubscribing to the order.
Diana winchester
[protected]
This company will not answer my calls. They have hung up on me 3 times.
Last month I cancelled my order and this month they sent another bottle of pills and charged it to my account without permission to do so.
This is Fraud.

This payment was illegal

I ordered some pills but did not give permission to charge me and send me more, cancel all future orders or they will be Refused shipment id [protected] =Sent to 6623 north hillside ave indianapolis ind mr worth baker from the healthy back institute 1301 ridgeview dr, Mchenry US

I WANT TO STOP SHIPMENTS OF THIS PRODUCT. I NEVER ASKED FOR CONTINUING SHIPMENTS.
I AM RETURNING THE 3 BOTTLES WHICVH YOU CHARGED ME FOR AND I WANT FULL REFUND.

I did not ask for the additional 3 bottles of your product.I rec'd one sample bottle of the
product. I am not paying for 3 bottles. I was supposed to get one sample bottle for free.
Pls. pull up my account and refund me the charges. Thank you in advance.

Barbara J. Martin

After watching a video on the 5th November to try a 45 Day Free Trial of Heal-n-Soothe, payed £20 shipping. I received enough tablets for 10 days and getting in contact is very difficult