Our vehicle was damaged as a result of the negligence of their policyholder. I was told to email any documentation we had to [protected]@fredloya.com, along with their claim # and it would be redirected to the adjuster. We have been sending all this documentation since 9-13-22 but when I talked to the adjuster today, she claims she knows nothing about our involvement in this loss and that there was no other email address I can send our documents to. The Claim # is [protected] and the adjuster is Kiara [protected]@ [protected]. She will not take my information verbally and see no reason to resubmit everything to the same email address that is not getting forwarded to her, if she's being truthful.
Bea Williams
Marsh & McLennan Agency
[protected] or [protected]
bea.[protected]@marshmma.com
Desired outcome: I want Fred Loya Claims to take care of our policyholder's damages as it is a company vehicle and needed in the field.
