LuckyVitamin
Reviews and Complaints

I order on March 9 a gallon of Aloe Vera-They charged it to my card and I finally got it. I do not remember authorizing them any further orders, and have called them to cancelled. They still tryed to ship another order to me andd I advised them to cancel. Just got a Email April 04, 2020 they are shipping me another order - I have since locked the credit card but all this was not necessary. They have the worst Customer service I have had on Line. Will never order anything else from them!.

Bravo, thank you so much for your the quality products you provided and the care in packaging to prevent any damage. My wife and I can not express the graditude for supporting us during this time of isolation. We are the over 60 crowd and it is relaly important to get deliveries so we are not exposed to the virus. I thank you all for stepping out and going the extra mile to keep us safe. Bravo... Sincerly Carl Lawson and Myra Lawson

The shipping box arrived intact; after opening it and pulling out my items from bubble protective packing; I noticed little pellets in box and dropping on my counter and floor. The pellets kept dropping and I finally realized they were the beeswax pellets and the plastic bag had a hole. After gathering up the loose pellets my pkgage was not full so I weighed it and it was not 8 oz.
I tried "online chat" and the 1st person said he'd get back with me and after 30 minutes I asked "chat" are you still there? ... this put me in que for another person who after 45 mins gave me a refund.
I appreciate she was able to take care of it; however I feel 45 mins is way too long to have to deal with a damaged package.
My shampoo in the past has been well plastic wrapped; however this time it looked as if rewrapped and skimpy at that;
however it did look pretty full.
When I first began using Lucky Vitamins; customer service answered the phone and handled orders and questions wonderfully; now it is through chat and very problematic.

They don't offer refunds for orders that aren't delivered. They try to ship poorly packed glass bottles through the mail even though they know they will never make it intact to their destination. Very common complaint and they still don't change their practices as they only care about the sale. Garbage company

Customer service is terrible.. robot chat and then awaiting emails for days and finally they just don't reply since they have your money. Don't support this unethical shady company

I never got my order. I received no notification from them of any kind. None of my emails have been answered. I learned via chat with a staff member that my order had been sent back due to "prohibited contents" which makes no sense. I ordered nothing illegal. I have not gotten my money back although they said I would. I will never buy from them again. I'm left to wonder if they are just a scam?

Lucky Vitamins shipped me six bottles of Jarrowzyme after they cancelled the order due to a long back order. They billed me for all six. I was out of town when this happened. I went on Live Chat and then emailed customer service since they no longer offer a "Live" person for customer service. Russell in Customer Service asked me to return the bottles and provide the tracking numbers which I have done twice. I only have five of the six tracking numbers as the last photo was too blurry to read. Customer Service emailed me saying they would refund me. I received a refund for one bottle and since then I have gotten the "runaround". They keep saying a supervisor will call me and that I have already received my refund. They have also said I wasn't charged for six bottles. I have emailed them a printout from my bank account proving they charged me. So far I have not received the refund of $89.50 owed to me and the product was all returned on 11/21/19. You have The WORST customer service I have ever experienced and it looks like you are perpetrating FRAUD! I told the last customer service rep that I would complain on Facebook and anywhere else I could if I didn't receive a call to resolve this before Tuesday at 5:00 pm.There was no call. Check your Chat and see the email history. There is too much to attach here.
Karen Wilson
[protected]
[protected]@gmail.com

LuckyVitamin Dishonest Company
Around 8/23/2019 I made a back-order because they said it will be back in stock within a week. Then they extended it to 3 weeks. Finally after a month I contacted them to cancel. The response was something to the effect like "sorry about that" but nothing about it cannot be cancelled.
Fast forward 3 months later 11/25/19 they sent out this cancelled order without authorization and demanded money from me. When i told them this order was cancelled 3 months ago they responded that back orders cannot be cancelled so I have to pay for it. Then after payment they will take 3 weeks to check things around before refunding money for unauthorized shipment. Told them they are not getting a cent from me and I'll file fraud complaint on them. Then, they quickly changed their tune with saying "just refuse shipment and send it back". I will never do business with them again.

Placed an order on 8/25 for 12 bottles of the Natrol Fish Oil. Received message that it was back ordered. Then received two of them in the mail. On 11/6, I emailed them again to find out where the other 10 bottles were, was told they were still back ordered and then a few days later I was notified that they were being shipped. No communication from Lucky Vitamin Corp; I initiated all correspondence. That was my last order from Lucky Vitamin.

I placed an order on 10/7/19. It was still on backorder on 10/28/19, so I called to cancel the order since I found it on iherb available and cheaper. Their phone number tells you to contact them via chat on their website and hangs up on you. I started a chat their website and it took over 45 minutes to cancel this order and the chat person seemed very incompetent . This is ridiculous, how difficult is it to cancel an order? The fact that they do not have a live person you can speak to about customer support issues is absurd. I will never order from this company again.

What a nightmare!
I placed my order on June 24th: 12 deodorants.
After placing the order, I asked them not to mention the word "Lucky Vitamin" on the package because Customs in Italy would hold the package thinking it's some pills or something else you cannot get in Europe and is forbidden.
They told me they couldn't because as good Americans, they always know better than others.
Sure enough, the package got hold at customs on July 2nd and I haven't received anything yet. We are September 27th now!
They don't want to deal with customs and tell me I should call them, which of course is impossible!
Communication with Alisha the "Happy Wellness Ambassador" is like spitting in the wind. I sent many emails and she doesn't help at all!
They don't want to send me the money back because they want the package back, which I don't have.
It's a real nightmare!
Don't ever buy anything with them if you don't live in the USA! Trust me, you will regret it!

I'm so happy I found this. I am spitting mad. I also have spent thousands with this company. My last order, I signed up for the LV+ for $50 with promises of individual help, lower shipping costs, free gifts, etc. At this time I also set up all my shipments as autoship. I started running out of things so checked and NOTHING IS ON AUTOSHIP. I tried to call and can't speak to a human. Tried to "chat" and the wait time is ridiculous. They are also WORTHLESS. Nearly every product I use is on backorder and you have to order multiple to even get them to accept the order for backordered items. The jerk in the chat said they are transitioning to a new distributor and for me to just BE PATIENT. So I asked for my LV+ money back so I can go somewhere else. He said it's non-refundable. No explanation or sympathy for a loyal customer. Don't know where else to turn except write a letter to the CEO Scott Wolf and I've tried Twitter with no response. Let's start tweeting and boycotting LuckyVitamin.com #BoycottLuckyVitamin

I have been a customer for 12 years, spent thousands of dollars on your products and have always been able to speak to a live person if I had a problem. I could not reach anyone on any of your sites, Looks like I will have to do business elsewhere!

order #LV17308898, on 8/9/2019

I have just tried to enter my e-mail and password but it would not accept it?

I ordered 4 items for over $63 which provided "free" shipping that would take 1-6 days; was stated so at checkout. Guaranteed shipping days.

Then when checking on my order through their website under "My Account", the time was extended to 9 days out without any guarantee that it would arrive in this time either and I never received an email as to this increased length of time from the original guaranteed time of delivery.

When trying to contact anyone via phone or "chatbot" (they say it's a "live" chat but it's not), no one answers until about 30 mins or longer. I have called at different times on different days and get the same results.

The agents who finally answer tell me over & over again all the details of my order and the current delay in my shipping without every resolving it or actually addressing the issue; my order is not arriving within the guaranteed time frame stated at checkout and the "glowing" customer service I used to get is gone.

I finally asked for a supervisor, at which time I was told there were none available. The agent then told me she would send my phone number to her supervisor (Shandia) and said this supervisor would get back to me... heard that before & have yet to receive any "callbacks" from ANY business that states they will.

The agent who finally answered today, Jonna, said she would transfer me to a supervisor who's name was given as Shandia (spelling?) and she did not answer but sent me to her voicemail where I left a detailed message including my issue, my phone number, account # & my full name.

As for the "livechat/robochat" feature, since I received no help via the Customer Service phone number (I am still waiting for the "transfer to a live team member" which is now at 45+mins & counting), I tried this and got another run-around with no results.

LuckyVitamin.com used to be a terrific company. I have done business with them for years. After this I will NOT be doing business with them again & I warn people away from this company as their customer service was once something I bragged about to friends & family and has since gone down the [censored]ter.

I don't know why they have gone so far downhill, but I wish I'd never ordered from them. Too sad.

On July 30, 2019 I placed order LV17289925. An email was sent confirming the order and stating it was shipped. The order has not been shipped. When I called, customer service rep in the Philippines advised me they are reviewing the order and would be shipped on 8/14/19. I asked to speak with a manager. The manager was on the phone. I asked for transfer a USA based representative. The representative said the USA staff closes at 5:00 p.m. EDT. I informed the person it was not yet 5:00 p.m. EDT. He hung up the phone.

On 8/19/19 it has not shipped.

This product is great! Will buy more! I seriously LOVED this collagen protein. Whenever I take it I feel energized and healthy. I love that it also helps with joint pain, which I've suffered a lot of in my wrists and hands postpartum. Because it's tasteless and mixes well in just about anything, I'd even recommend it outside of exercise and during pregnancy to get the additional protein your body will need, ease joint pain which is common in pregnancy, and help get something down during that first trimester morning sickness! Seriously though, I'd recommend it to anyone.

I didn't receive my order. Instead I got several bottles of vitamins that were definitely packed incorrectly in my box.
I contacted lucky... held for over 20 minutes 2 times and never heard back.
I asked for them to shop what I ordered quickly since they messed up terribly. I did this through PayPal because I know they will back me when I use a new company.
I still have not heard back and I'm really upset about my order. I got info from PayPal that Lucky refunded partial amount...
I don't think it was a good business decision not to send me what I ordered. The phones need to be answered and issued handled a lot better than my experience.

I placed an order on June 7th, 2019 and it was supposed to be delivered on Friday 21st, 2019 and it wasn't. Upon checking the delivery company cannot find the order and so I would like to get my money back so i can go somewhere else and get my products. Really bad service, but do not steal people money. the order number is LV17186123 in the amount of $303.01

My order was not correct. I called your 0474 no. I was told I would have a replacement order by Monday the 13th of May 2019. The order never showed. Calling 0474 on Tuesday the 14th and they said order was not sent overnight. Why ? Your customer service put me on hold for 39 min and was NOT professional. They then hung up on me after I asked for the US.

I ordered a product that was supposedly in stock along with several other items. The majority of the items were shipped fine. I received an email saying one item was on back order. I was ok with all of this but...meanwhile I purchased the item elsewhere just so I could get on with my life, and 31 days later it shows up in my PO box. I think 31 days is a lot of time to wait for a product. I still want the product so canceling the order was not what I was looking for. Just wish you would not sell an item that has a 31 day wait on it. Oh yes, please reconsider using Fed Ex surepost (or whatever it is called), where they deliver to the post office on the last leg. It took them them 16 days to get the package delivered. I prefer my packages delivered to the house when ground shipping is used. As my USPS office has a habit of loosing and [censored]ing about packages that are notaddressed exactly like they want them. The USPS wants both home address and PO box on package. Please consider changing you order form to allow customers to know if shipping will be via ground, ie so I give house address, or that stupid surepost, where Fed Ex or UPS hand off to USPS so I know to give PO Box. This is a real issue as the USPS continues to fail.

I'm not sure why this is called the Complaint Registration Form. I don't have a complaint. I am perfectly happy with the products I received from Lucky Vitamin, the price we paid for them, and the service that was provided from them. I was very appreciative of the emails we received informing us that the order was received and shipped. I will be using LuckyVitamin from now on. Thank you.