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They will offer this free trail of smoke free Electronic Cigarettes to quit smoking all you pay is shipping & handling $5.95, then in 2 weeks
a charge will appear for $24.95 and 2 weeks later another $24.95, which is a support program that the program signs you up to that
charges these fees every 2 weeks until cancelled, when you call them and cancel you will consider this matter over, then
within a couple of weeks you will be charged $99.67 for the orginal kit, the whole time calling the phone number you have and they show you cancelled and then within a couple more weeks a charge of $69.68 will appear with a different phone number and when you call
they will confrim your order and what they have charged your account and refuse the 1st charges of being theirs(because it's a support program) and you have never cancelled with them for the product and they donot give refunds, even though we had not even received the 2nd order in the mail it was already shipped and they do not give refunds, so by the time you figure out what is going on with this scam they have already took a couple of hundred dollars from your account. This should be against the law! Sorry people are not any better then drug dealers who prey on people's habits to scam hundreds of dollars, as a matter of fact they are lower then dealers...You have not heard the last from me!
The complaint has been investigated and resolved to the customer’s satisfaction.
Same here! Are we going to do something about it?!
I now have to admit that there was very small fine print. I got screwed 2 ways. First came the unexpected $114.95 charge to my account. But because I was counting on that (being totally dependent for money from Soc. Sec.) to pay bills, when the charge hit, it created 3 overdrafts. My bank is great. They paid the checks, but did hit me with a $35 charge for each overdraft. There's a substantial likelihood I will eventually get the overdraft charges refunded. As far as I'm concerned -- and my bank is concerned -- this is getting the "Merchant Error" treatment. The thing that is really ticking me off is that it's actually one of the better e-cig products I tried as a menthol smoker. If you've got a good product, why set it up so that a lot of customers miss "the fine print."
HOLY CRAP! WHAT A FREAKIN SCAM! A POOR DUPE LIKE ME TRYIN TO QUIT FOR FREE, ( 4.95 + SHIPPING AND SCAMMING) FOR ANYONE ELSE OUT THERE READ THE REALLY REALLY SMAAALL PRINT YER GONNA KEEP GETTING CHARGED IF YOU DONT CALL BACK WITHIN A WEEK THEY GOT ME FOR A COUPLE A HUNDRED BEFORE I GOT BACK TO TOWN TO CHECK MY MAIL/CARD/ BILL.. REMEMBER THE GIFT HORSE!
OMG WHAT A RIP OFF I'VE BEEN CHARGED 69.00 A MONTH FOR 3 MONTHS. I DIDN'T EVEN KNOW WHAT FOR UNTIL JUST NOW. I CALLED THEM GOT THE SAME SPEECH YA'LL DID. SO NOW SHE SAYS ILL GET A 40$ IN MAIL. YEAH RIGHT. THEY TOOK 207$ AND GOING TO SEND 40$ BACK, MY A$$ TOLD HER I WAS GOING TO CALL ATTORNEY AND THE BBB. ( NOT THAT THEY WILL DO ANYTHING EITHER, BUT GUESS I'LL SEE.
This is the disclosure on the 2nd page of their order form. Note that it is dim gray letters on a white background. The eye does not gravitate to this text. Instead, you are looking at the rich colored text and graphics. After an hour on the p[hone, they eventually agreed to refund all monies once they receive the product back. I will be shipping it tomorrw. We'll see if there is really a refund forthcoming. I additionally filed a complaint with the Better Busienss Bureau. you should do the same. at bbb.org/us. The companies legal name is Lux Electronic Cigarettes, but file if with the BBB under No Flame e-Cigarettes (there are additional complaints under this name too). Their address is 6538 Collins Ave #95, Miami, FL 33141.
I too was scammed 10/11/2012. The site I went to said it was free just pay $4.95 shipping and handling. I think I was also taken to a different site. I received my package on the 17th. When I called them they told me I was past my trial period I told them it was free I just had to pay shipping and handling and I noticed they charged my account another $114.95. They offered to refund me $35 what they call a partial courtesy credit. That is not partial. I filed a claim with the better business bureau and I would urge all of you to do the same.
This is a total Rip Off, they just billed my credit card, and I never gave permission for them to do this 114.00 now I'm in the hole and have to pay 65.00 plus the 114.00 Please these people need to be stopped, this is so wrong on a fixed income, and they take advantage of people, wrong wrong wrong, Need to quit smoking but with this stress, it won't work