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Mallory Portraits

Mallory Portraits review: Portrait session

M
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3:45 pm EST
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Think it's important to provide my personal experience with Mallory Portraits.

When my husband shared the vague details about how he “won a free portrait session” my antenna immediately went up. I asked initial questions but overall trusted the process. I did not look into Mallory Portraits myself.

When we arrived, I immediately was skeptical. The photographer and assistant were kind and professional; however, the setup was lengthy and forced. We were then taken to your back room to review images after almost 2.5 hours. Having a baby and 2 dogs for that time was stressful. I repeatedly declined print requests and made it very clear I wanted to leave, but was assured there were more photos to review.

My husband ended up purchasing a rather small print for an extremely high price. I was unhappy with the entire evening but tried to forget about it.

Until recently. A local mom posted on a Facebook page asking about the studio. She had experienced the exact same thing I had. In fact, many others had as well.

Mallory Portraits has more than a few BBB complaints over the last 12 months, multiple poor Yelp reviews, Facebook reviews, Complaint Board reviews, etc. Again, they all say nearly the same thing: families were offered a free photography session, provided a deposit, had their photography session, and then were strong armed into purchasing goods at a high price. People felt uncomfortable, trapped, pressured, dissatisfied, and/or generally put off by the sell. I was also one of those people.

I attempted to cancel the order but was met with the "terms and conditions" line. While I understand this to be a realistic outcome, it serves as a good reminder for myself and my family to always do our due diligence.

Desired outcome: Refund for all purchased goods.

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  2. Mallory Portraits phone numbers
    +1 (603) 570-2600
    +1 (603) 570-2600
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  3. Mallory Portraits emails
  4. Mallory Portraits address
    110 Brewery Lane Suite 101, Portsmouth, New Hampshire, 03801-4084, United States
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  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 10, 2024
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Mallory Portraits Category
Mallory Portraits is ranked 57 among 64 companies in the Photography category