MaraPets
Reviews and Complaints

After playing for almost 8 years my account was banned when they discovered (after 8 years.) a second account was made with my email they claimed to be mine.

Staff wouldnt listen, in fact they're very fast to put down players and are bullies. I made a suggestion regarding that some players may have been exploiting and instead of friendly ease of mind, they were very quick to get defensive (when i didnt even target the statement towards them) and started bullying me and how much effort I had put in the game. When i mailed them about my account ban they refused to reverse it and were INCREDIBLY rude. Regret ever paying a cent to these theives.

Around $16-20 USD is what the upgrades cost (of which i had purchased many but customer service seems to not be of interest to them). On top of this boxes to help features hasten are very overpriced at $2-15USD. The game itself is quite buggy and lags frequently, capcha codes are its' main security and I had been hacked multiple times with little offered in terms of retrieval or help from staff (who should be atleast trying to help).

I hope this site burns to the ground. A maximum of 700 players are on at one time compared to former days of thousands. The community is ok but the staff are horrid and very ego inflated to the point of insanity.

Not worth a cent.

After quite a few years I came across some old stuff that reminded me of the 'wonderful' website that is Marapets. Back quite a few years ago my family, my friends and I would LOVE to get online and play. Often sending eachother things or making fun trades where we'd send one thing and we'd get something in return IRL like artwork of our pets and other fun stuff!

Fast forward to today. Now, im having some fun and I want to get to playing. I find my old login and password and I get ready to go and low and behold I am signed in and right infront of me are the pets i spent all my time on getting to look pretty and wonderful! Excitedly, i click the next tab and BAM! I get the Banned notice. Now, I am pretty shocked. So obviously i take the advice from the page and send their support a message asking (very politely I might add) WHY i was blocked.

Of course, it's the dreaded 'you're using multiple accounts for one accounts gain'. Cool, I think, I have absolute SOLID proof that it wasn't all me playing it. Hell I even made a status about my excitement to where one of my friends commented about how they remembered us always playing and how I got them so addicted to the site. I remember a lot of the stuff we did and had plenty of proof that they were incorrect. I mean, we all had to share an IP back in the day. It's not like we had laptops as easily as we do now where we could all just use our own laptops and change IPS like it was nothing.

Turns out, I get rudely told they don't want to see pictures of proof. They want no defense from me at all. They refuse to believe THEY made an error and now I can't get to relive the fun days of marapets, the rip-off neopets lab ray that would turn my pet into god knows what (let's be real, it was 100% a ripoff of the Neopets Secret Lab there's no denying it) or putting cute costumes on my pets to make them the grail and gorgeous pets I had wanted.

The customer service is disgusting. Getting nothing but rude comments in return and them blatantly just saying to 'Make a new account'. That's not how it works.

Marapets needs to work on it's customer service if it wants to survive. As i type this less than 450 people are online. It's a dying site that is turning away potential users instead of actually helping. I hope they work on it all soon to bring it back, otherwise they'll continue to get poor reviews such as this.