Massage Envy
Reviews and Complaints

I was about to join Massage Envy today, but was not crazy about having to give them my credit card and have them auto bill me. Good thing I thought to read some of these comments. Changed my mind. I'd rather be in control of when I go and how I pay (cash...no credit card).

I worked for massage envy for 3 years...they treat their employees like crap. I have heard them misrepresent and even lie to the clients on numerous occasions. I reported sexual harassment to my manager and because he was friends with the man
( who said gross comments, grabbed my but and grabbed another employees breasts) he told us to stop gossiping or we would be fired.We made another complaint and the other female was fired for gossiping. I said i was speaking to a lawyer and i was fired for being unprofessional. The manager threatened to ruin my reputation and find people to create stories about me if i continued to ..as he put it make up stories about my coworker, whom he goes to church with and plays softball with. This company is dishonest and has unlawful practices.

Rates go up and things change. Did you ever think that maybe they don't make enough to put up with you crap? There are rules to follow and it seems everyone wants everything cheap and practically free. There are also huge entitlement issues going on here. I think everyone on this board is sad. Boo Hoo

Its not just the customer its the employee too they treat everyone like crap and are making tons of money its just sad really

Good luck with that! Massage Envy behaves as though they are above the law. Their attitude? "The customer is last, the $$ is first!"

my ex girlfriend works at the altamonte springs location and said the same issues go on regularly with every client. Its a scam to get you frustrated in trying to cancel or get refund. No one will call you back ever. They say they cannot cancel when they can. They tell you they cancel then dont. Its the wait you out game so you will give up. They are franchised but sounds like a corporate game to me. She gave me so many stories especially one where the womans son died and they still did not refund the money. Its hard sell on contracts and they will tell you its easy to cancel but if you dont after 3 days you never will have any luck. they work on commision and they will be fired if they do no thit 15% attach rate. they get 850 and hour plus a tier bonus for 15% and so on according to their memberships. thats why its hard to get out once you sign it. thats why you dont get all the info up front. thats why you shouldnt give your credit card number as you will never be able to get out of the contract. if you move somewhere where there isnt a massage envy within a 25 mile radius you can opt out. and rates arent honored in other areas of the country of what you signed up in. plus if you miss your appointment and dont cancel youre charged. again your credit card will be charged.

While you are correct, PLEASE remember the Therapists (at least where I worked) Are NOT given an hourly wage + commissions on membership. That is the front desk only. Therapist are paid per massage perfomed and aren't paid for no-shows.

I used to work at a massage envy in my area and I have both good things to say about them and bad. The good things are that they do offer more affordable massages, but in a lot of cases (not always) you get less than or pretty much equal to what you'd expect for a $39 or $49 massage. I have met some excellent therapists there and I have also met some really crappy ones. Yes, they are less than upfront with the contract details and in some cases outright lie about it and they are really bad about screening clients and the pay for the therapist is rather insulting. Also, there is no down time pay so if you have to turn someone away for medical reasons, the LMT doesn't get paid for that hour and the company is rather irresponsible with that because they really don't like you to turn clients away, for any reason. One thing I really liked about my location was that tipping was strongly suggested and if the tips were low without a complaint the front desk would flag the file. That being said, LMTs are not waitresses and 60% of their income should NOT be made off of tips. Like I said, there are good and bad things about working for Massage Envy and also getting a contract with them. They really are the McDonnalds of massage establishments and don't expect too much because you may be pleasantly surprised in some cases if you go in with no or lower expectations. However, a person shouldn't feel that way about a service they are receiving, let alone a health service.

@xxwafflesxx what are you talking about? Said complainee was not a member so why would she get member pricing. You're the [censor], check the facts before commenting and by the way what does introductory mean? Maybe you should get a dictionary!

she was rude, massage envy sees people like that all the time who are too good to wait and be courteous to any of the people at the front desk, and just throw a gift card on the counter and walk away. we respect you so please respect us.

Even if it was for the introductory price, that doesn't change a bit because if she is a member she gets the introductory offer. What you [censor]s commenting here need to realize is that just because you don't believe it or you think someones actions are rude doesn't mean it didn't happen in that way. So maybe you both should think before you post.

I agree with the comment and not the complaint. How could you just basically toss a gift card at the front desk and just walk away without finishing out the checkout process. First of all rude and uncouth and why would you get a cheaper rate especially when you have already used the one time introductory session. Sounds like the complainee doesn't even have the manners to show the person behind the counter some respect, of course they're going to bring up that you still owe money. Plus when someone does that you automatically think that something fishy is going on and have to run after someone because they are technically stealing.

What's sad it is how the truth get's lost in your comments. Massage Envy does not sell gift certificates which pay for a specific service. They sell gift cards for any dollar amount. Then when you request a specific service the cost of that service varies depending on several factors: 1) Where in the country you receive the service (if you live in an expensive state where primarily Democrats control the government & the cost of living is high because of the dependence on government services) you'll pay more for everything including massages, 2) the length of the service ( a 60 minute session, a 90 minute session, etc.), 3) whether you qualify for a one time introductory service or not, and 4) whether you want the gift card to pay for a gratuity or not.

Rates don't change whether you pay for a service by cash, credit card, or a gift card. So if you husband told you that he bought you a gift card for an hour and a half you need to realize several mistakes he made: 1) Massage Envy has not, does not, and probably will not offer hour and a half massages (a 90 minute massage). They do, on the other hand, offer 90 minute massage SESSIONS which include an 80 minute hands on massage and 5 minutes before and after the massage for therapist consultation, minutes undressing before the massage, and dressing after the massage. 2) How much a 90 minute massage SESSION costs depends on the factors I listed above. So, blame the misunderstanding on your husband and not the stated policies of massage Envy clinics. And, next time state the facts truthfully and completely before you claim that anyone or any business is a rip off.
And by the way would you wager that same $74 on whether Massage Envy is not only still in business in 2011 but whether or not they continue to be the most successful therapeutic massage business in the world in 2011? They will be because of great service, great pricing, and millions of satisfied guests and members in over 600 clinics nationionally.

my ex girlfriend works at the altamonte springs location and said the same issues go on regularly with every client. Its a scam to get you frustrated in trying to cancel or get refund. No one will call you back ever. They say they cannot cancel when they can. They tell you they cancel then dont. Its the wait you out game so you will give up. They are franchised but sounds like a corporate game to me. She gave me so many stories especially one where the womans son died and they still did not refund the money. Its hard sell on contracts and they will tell you its easy to cancel but if you dont after 3 days you never will have any luck.

You should have let them know your contact information changed. When a new client books an appointment they are told to be there 15 minutes before their appointment to fill out paperwork and if they cancel same day or no show then they get charged. It's your fault for not showing or providing new contact information. That's part of Massage Envy. It's not very hard.

I had a horrific experience as well. The atmosphere is completely unprofessional and more interested obtaining customer's money than customer satisfaction. They rely on the contract to ensure money will continue into the business. If this company did not use contracts it would have gone out of business a long time ago. How much you want to be there are people locked in to their contracts that would prefer another...OUT!

Massage Envy is absolutely misleading as well as rude. Their contract is non-negotiable at any point after the first 3 days. I tried to cancel my membership 1 week after signing up after experiencing 2 terrible massages. The manager was unwilling to cancel my membership, and only had to offer names of other therapists as a resolution. After explaining that it was not my wish to continue on, he basically told me that I have no other choice. Now I'm stuck going for massage at a uncomfortable, unprofessional (on many levels) facility.
Buyer beware. Do not waste your time or money on massage envy.

They (same location) won't let me cancel my contract unless they get a Rx note stating my condition. Federal Law gives me a right to privacy of my medical records. They can't ask me for this to cancel a contract. I am not giving my medical information to a private company!

my ex girlfriend works at the altamonte springs location and said the same issues go on regularly with every client. Its a scam to get you frustrated in trying to cancel or get refund. No one will call you back ever. They say they cannot cancel when they can. They tell you they cancel then dont. Its the wait you out game so you will give up. They are franchised but sounds like a corporate game to me. She gave me so many stories especially one where the womans son died and they still did not refund the money. Its hard sell on contracts and they will tell you its easy to cancel but if you dont after 3 days you never will have any luck.

I gues I'm going to be at this all day...The issue may have been the the $49 rate is a 1 time intro rate, if they have visited any Massage Envy within 6 months they are no longer elligable for the intro rate. The person selling you the GC shold have asked and checked if they have ever been in before, sounds like they didn't..again demand some resolution but please do not trash all Privately owned clinics because of the actions of one. Contact Massade Envy LLC if you feel you have been wrong by any individual clinic at www.massageenvy.com

You can't go to Best Buy or any other store for that matter and get a refund for a gift card/certificate, what made you think this would be any different?

Most places have a no-refund policy on gift certificates/cards. (If the company is decent, though, they'll let you transfer it to someone else so that someone can get some benefit from it.) When in doubt, assume that you can't get your money back. Also, even when you doubt you'll be making a return on the purchase, ALWAYS ask about their return/refund policy. Smart companies will state their return policy on the receipt.

I have a massage I thought I was going to be lite on fire for the pain this woman was inflected in my body. She was pushing her feet against the wall and hurt me like crazy. That was a not DEEP tissue request with less than a little of oil on my body.
Forget this place .
Pay full price on a decent massage therapy.

my ex girlfriend works at the altamonte springs location and said the same issues go on regularly with every client. Its a scam to get you frustrated in trying to cancel or get refund. No one will call you back ever. They say they cannot cancel when they can. They tell you they cancel then dont. Its the wait you out game so you will give up. They are franchised but sounds like a corporate game to me. She gave me so many stories especially one where the womans son died and they still did not refund the money. Its hard sell on contracts and they will tell you its easy to cancel but if you dont after 3 days you never will have any luck. they work on commision and they will be fired if they do no thit 15% attach rate. they get 850 and hour plus a tier bonus for 15% and so on according to their memberships. thats why its hard to get out once you sign it. thats why you dont get all the info up front. thats why you shouldnt give your credit card number as you will never be able to get out of the contract. if you move somewhere where there isnt a massage envy within a 25 mile radius you can opt out. and rates arent honored in other areas of the country of what you signed up in. plus if you miss your appointment and dont cancel youre charged. again your credit card will be charged.

i used to work for them too. (Northgate Massage Envy in Seattle WA). they do NOT care about their employee. all they care about is their profit and benefit...thats it... they pay only 15 dollars per client plus if it no show u dont get paid. they would love u to work all day long and they don't even care whether u r tired or NOT. plus they have this massage for CANCER thing and they get lots of clients. even if u work over time, u get paid $15 only that's it. the rate will be the same. they wish if they pay $10 per client. that's how they r cruel to their employee. u just sit and waste ur time. i do NOT recomend for anybody to work for massage envy. they are devil.

I just posted and the number for corporate is [protected], if you want to talk to the sectary call [protected]

I completely agree with your statement. I work for this company and I can't wait to get out. How this company treats their clients and their employers is unethical. I will be calling the Department of Labor tomorrow about this. We had a client a while back who was drunk out of her mind and urinated all over the table and in the trash can. Massage envy's response, they threw away the sheets and didn't say a word to that client. They are letting her come back. That is disturbing. And what is so sad about this situation, they let the client drive away! They didn't stop her, or call a cab. THEY LET HER DRIVE DRUNK. All for the $49.00 that they made and they will continually make off of this person. I probably went against a HIPPA law but the front dest people do it all the time. So whats one more?! They (as in the front desk) openly discuss the clients issues right in front of everyone (while there are customers standing at the front desk checking in or out), on top of that, they tell me how to do my job.

Second complaint. As a therapist working there, if we don't have clients, they expect us to sit there and wait for a potential walk in. But wait a minute...they don't pay us for sitting there. We only get paid for the massages that we do. We have therapists sitting all day for a 1 hr, 5 hours after they got to work. They don't call us to tell us that we don't have to come in until that time. They make us drive there, sit and wait. We don't get WIFI in the break room, so we can't outside work. However, when the front desk people aren't busy they are always on the internet playing games or chatting with friends. How can they make a sale when they aren't working...better yet, they get paid to play these games. Do you see whats wrong with this picture?

They treat their employees like crap (sounding kiddish.) I know a therapist that was requested 95% for one month, no one said congrats, or nice work. They gave this therapist a $5.00 gift card to a grocery store. There is another therapist that reach 1000 massages, they gave that therapist a $10.00 gift card. Don't even get me started on pay raises. .25 cents for each of the following (but this is after you reach 1000 massages) : 2hr massage (which clients expect you to give a 2hr DT), pre-natal, hot stone or if you work a 3/6 or a 4/7. (which means for every 3 or 4 hrs of massage you get a 1 hr break) Do I need to say anymore?

I found a number for their corporate office, however, I don't know if it's reliable. Because, according to our assistant manager corporate makes it impossible for people to contact them. And now, I see why. They don't want to hear all the complaints. It would drive them insane.

[protected] or [protected].

I sent them a doctor's report that I cannot have massages any more but they still do not want to cancel my membership and it has been over a month now. No repose at all... I am stunned that this is a legitimate business...!

I'm telling you, everyone needs to start reporting this place to the Better Business Bureau. I just reported mine and they have been sent my complaint and have 2 weeks to correct it. I thought this was very helpful considering the fact that it is impossible to find contact information for complaints and the locals are apparently mentally deficient.

Our clinic refutes client's claim of unwillingness to assist him in the remedy of the situation, our clinic also refutes the allegations of fraudulent activity, and our clinic refutes the allegations that he was threatened.

Our clinic assisted client by contacting the home clinic involved in the mistake over 5 times in 2 days. Client contacted us several times, three which are documented, taking out his frustrations abusively on our clinic staff over the phone, yelling and alleging fraud, although our staff could not resolve the issue but did all we could to get the matter resolved by the parties that did have that ability.

Human error, not fraud, is to blame for the regrettable mix-up in clients membership massages being used at a third clinic (both clients had the same name and were from the same town). Membership massages were restored to his account by the home clinic. Our clinic refunded the charge from the day he did not have the membership massage available. Due to his abusive treatment of home clinic staff, client was released from his contract as it appeared in both clinic and client's best interests to sever the relationship. The membership dues and massages associated with those payments are not credited back to a member's credit card if they are unused, per the wellness agreement. As with anything, exceptions are solely at the discretion of the clinic which controls the membership--the home clinic. The expiration of membership massages after cancellation is standard, and covered within the boundaries of client's contract. The expiration dates particular to client's situation were explained to him by the home clinic, so that he would have opportunity to enjoy any remaining prior to that expiration.

Client was never threatened by anyone on our staff, despite his volatile, belligerent behavior on the phone on several different occasions with multiple staff members. Because of his dissatisfaction with our clinic, and our inability to accommodate his last-minute request for an appointment as we were fully scheduled, he was encouraged to try a different area clinic to receive massage therapy. Our clinic offered to provide the number or contact them ourselves, so that he might enjoy his massages before their expiration, which client angrily declined.

At our clinic, we pride ourselves on taking care of our clients, and we did the very best we could do for this client as we had no jurisdiction to provide the remedy ourselves, but pursued resolution for the client diligently just the same. Allegations of fraud and threats to our clients are untrue.

THERE IS A RUMOR OF SEX DURING A SESSION INVOLVING A THERAPIST AND CUSTOMER SERVICE CLERK. I FIND THIS VERY UNPROFESSIONAL AND DISTURBING AS AN ANONYMOUS EMPLOYEE. I WORKED HERE FOR A WHILE NOW AND THINGS ARE LIKE STARTING TO SEEM STRANGE KNOWING THAT RUMOR CAN POSSIBLY BE TRUE. THIS IS NOT THE PLACE FOR THAT ACTIVITY TO TAKE PLACE. YOU WOULD THINK SOMEONE IS JUST GETTING A MASSAGE AND THERE IS SEXUAL INTERCOURSE TAKING PLACE. IF THIS RUMOR IS NO RUMOR I DO NOT THINK THE THERAPIST OR THE CLERK SHOULD BE EMPLOYED AT THIS WORKPLACE. THANK YOU

ME is simply a cattle call. Clients are supposed to be processed in an hour or less start to finish. This process includes greeting you, walking you to the room, discussing your needs, waiting while you undress and dress again, and walking you out. The massage is somewhere in between. I agree that was a bad experience, but it is likely to happen again.

all i can say is "bad business" practices. i signed up for the monthly service and had to cancel due to a hectic travel schedule, in the mean time though i had five months of unused massages. i was informed that i could cancel but only have 30 days to use
the five massages. tacky. they can win the battle but not the war! buyer beware.

The contract that Massage Envy uses is called a Contract of Adhesion in Contracts Law. When this contracts are argued in court, it is likely that the judge will hold for the plaintiff (in this case the customer). In most cases, the court will refuse to enforce terms that it finds unconscionable (more favorable to one party) and it will construe ambiguities against the draftsman, in this case Massage Envy. If the terms of the contract are not clear about cancellation, the court will hold that the contract is not enforceable. This contract is something that can definitely be fought in court, and it is likely that there will be a positive outcome for the customer. I see the same complaint over and over, "I was not told about the cancellation" "I did not see the terms". Massage Envy is being misleading, and this is the type of cases the court loves, courts want to look out for customers and want to put a stop to big companies like Massage Envy, and their "Membership contract".

I did read my contract. I gave them 30 days written notice almost 2 years AFTER the initial lock in period. The term states "You may cancel this membership during the renewal term (the period after the initial year) of the membership upon 30 day advance written notice the Massage Envy clinic at which your membership originated." Both in the written notice and over the phone I told them I had not used any services not paid for and my membership dues were up to date so there was no fees owed. They still charged me for another month because I did not use "their form" to provide written notice.

Thank you for the suggestion to present this complaint to the Attorney General. I will look into that. I will file a complaint with the Better Business Bureau as well.

The contract that Massage Envy uses is called a Contract of Adhesion in Contracts Law. When this contracts are argued in court, it is likely that the judge will hold for the plaintiff (in this case the customer). In most cases, the court will refuse to enforce terms that it finds unconscionable (more favorable to one party) and it will construe ambiguities against the draftsman, in this case Massage Envy. If the terms of the contract are not clear about cancellation, the court will hold that the contract is not enforceable. This contract is something that can definitely be fought in court, and it is likely that there will be a positive outcome for the customer. I see the same complaint over and over, "I was not told about the cancellation" "I did not see the terms". Massage Envy is being misleading, and this is the type of cases the court loves, courts want to look out for customers and want to put a stop to big companies like Massage Envy, and their "Membership contract".

Any place that tries to lock you in at a special rate and has so many caveats is a true scam. I would avoid Massage Envy at all costs. It's almost as if they're trying to pass off their services as "luxury for the poor man." well, no thank you. I'd rather pay $20 more per visit and have the flexibility to pay as I go. Most importantly, I want to avoid the creepy "time share property" type of environment.

Company does not explain or advise about their service contract which is in force for one year. Regardless of service or satisfaction there is no leeway in contract. Will not let family member utilize service. It appears they expect dis-satisfaction with their contract wording.

This is why you always read contracts thoroughly. Or better yet, frequent a massage establishment that can stand on their own without having to resort to gimmicks and retain their customers via a contract.

Seriously. They didn't say anytime. You just wanted to hear that. If you read the fine print that you signed, it says that after your term is complete you may cancel within a 30 day written notice. And yeah, if you don't pay a monthly basis of what you AGREED to do, they're sending you to collections. Count on it. Maybe you should have read over the contract before signing. Fraud, BBB, or anyone else you go to won't do anything. You signed. Have fun!

Hi Jim, I am in the exact same situation. Are you having any success? I am not sure what to do next after I have left messages, explained I had extenuating situation and they still handed my account to Crenshaw and Assoc. Now this collection agency is not calling me back.

I just recently got fired from massage envy after working there for 2 months. I really liked my job for the most part, however..if you are a sales associate, you don't get a lunch break, you HAVE to eat at the front desk (unprofessional), and if something important comes up like a dr. Appointment, you have to bring a dr.'s note (is this high school?)..I got a really Important call one day before work.. I needed to get off work on Saturday, and I got my important call on a Wednesday. I talked to my manager and, althought there were five people working Saturday (and only 3 computers), she wouldn't allow me off unless I found someone to cover my shift. I called around for almost 2 days and no one could cover. They had PLENTY of people to work. Might I add that I hadn't missed any days at all. I told her how important this was to me and she said "either you show up or you can turn in your key". So after giving me this ultimatum, I told her I could do it, so she had NO PROBLEM with letting me finish my 8 hour work day, then sent a "key collector " at 10 pm because I guess I wasn't trustworthy enough to close down the building? I thought that as bosses f a company, they would be understanding and treat employees with the same integrity as clients.Anyways, I loved the people I worked with at the front desk. But they are for sure lacking management wise.

I feel it is absolutely reprehensible that anyone is able to post a persons first and last name and not have to post there own name. That is a true indication in my opinion that this is a fabrication from a disgruntled former employee. This post should be taken with the tiniest grain of salt. I feel if you are willing to accuse someone you should have enough courage to post your name. Shame on you.

I don't have any personal experience with ME, but if the complaint never gets beyond the front desk, then of course you aren't going to know about it. And do you seriously think your 'competition' would go to this length to ruin your 'good name'? Hardly.

My name is Steve Long and I am the owner of the above mentioned clinic. Massage Envy has a very strict policy regarding inappropriate touch which I follow to the letter. I have fired therapists due to a single client complaint and will continue to do so when warranted. As far as I know, the above was submitted by my competition, therefore I cannot fire a therapist based on just this. Charles is licensed, has worked for me for 15 months and has not had one client complaint regarding sexual misconduct. That being said, I have no problem firing him if you will simply contact me so I can verify you have actually been to the clinic and had a massage from him. Please call me at [protected] (my cell phone) and I will schedule a meeting with you at the location you desire. Your name will remain confidential.

I recieved a massage from that same person not long ago! I told him to ONLY massage my back, arms and shoulders and yet he kept trying to run his fingers down the sides and top of my butt--not at any one point did I suggest, hint or ask that he go below my beltline! I left the massage early and complained to the lady at the frontdesk about the massage; she offered to comp my massage, but I have no intention of going back! I did check back a few days ago and found that he is still working there, which means my complaint fell on deaf ears. Plus the author of this post is right--there is no way to post complaints on the Massage Envy website.

I've gone to other Massage Envys and I've enjoyed REAL massage therapy in the past, but that pervert doesn't know the first thing about it. Anyone can give a massage to anyone who is not familiar with massage and THIS is a classic example of someone taking advantage of their position. The most upsetting thing is that no one has done anything about this. I caution anyone who gets a massage there should avoid Charles Overstreet, if he's still not fired!

I feel the same way as you do. Massage Envy as a chain works like a big corporation and because of that it fails to abide the core essence of massage therapist which is to nurture and care clients and not take advantage of them by exposing them with the wrong intention. It says it makes massage therapy affordable. But does it? As a ME massage therapist for 6 months, I couldn't give my clients my best because I was forced to do so many in a row because ME only paid me $15 per massage. I felt angry when a client didn't tip me $15 or more. Later I felt ashamed to feel that way because the reason why I went into massage therapy is to nurture and care for another human being. It was just the worst environment to be your best as a therapist.

Now I feel so strongly against Massage Envy. Yes, it gave me the experience I needed to build my skills but was it worth it? When I would do 7 massages in one day and come home with less than 100 dollars in my pocket I really regretted my decision to become a massage therapist purely on the basis of how I was getting paid. I wish my clients knew how much they were paying me. Then they would leave atleast 25 dollars for tip.

GOOGLE MASSAGE ENVY CLASS ACTION LAWSUIT. WE NEED TO DO SOMETHING NOW. INITIATOR OF THE CLASS ACTION SUIT IS A MEMBER OF THIS SITE. CONTACT EACH OTHER AND LETS GET OUR MONEY BACK.

Massage Envy is a franchise. In my complaints it is the front desk and whoever manages them or who can't communicate. I was told that there were cameras all over the premises. That includes when you undress and the lighting is brighter than most Day Spas. I have been harrassed on the phone. I have called Massage Envy Corp. office many times and never spoke to a soul. I have truly been HIGHLY dissappointed with Massage Envy and Facelogic ( same company ). It is the mangement and that you know it rolls down from somewhere. Most therapists ( not all ) were great but WOW on the other staff. Never have I heard from the Corporate Office, never. You do get what you pay for. Their prices just went up so stick with a nice day Spa or find a Yoga center. Massage is a healing art and should be felt my both parties as such. I have experienced more stress and immaturity from the front desk than I had to begin with. Oh yes, they have kept so many people's money. Really Tacky. Not sure cameras are legal either. They totally ripped my mom off and we lost our Mother's Day treat because of the Birmingham location. Really, really tacky.

I agree with the original poster. I am a therapist for ME, and although there are things I am not happy about as an employee it seems customers on here complain about every little thing. It is discount massage, it is a membership program like a gym and it is in the healthcare field. People just don't see it that way and see massage as just a luxury and not a necessity to your health. MT's are licensed with the department of health just like a nurse, doctors etc...I agree that the ones complaining are just not educated about the field and don't ask questions. When you sign a contract for something, READ IT! Don't complain when you want to cancel it because you just don't want it anymore and than flip out when you can't. When you buy a car you sign a contract stating you will pay your monthly fees, if you stop paying for your car guess what? It gets repoed! If you don't want to sign a contract to get the extremely discounted rates for massage than don't and when you want a massage, go in a pay the more expensive rates.

CONTRACTS CAN BE BROKEN. JUST BECAUSE YOU SIGNED ONE DOESNT MEAN IT IS ENFORCEABLE, LEGAL, LEGITIMATE, ETHICAL OR WOULD HOLD UP IN COURT. DO NOT BE AFRAID TO FILE A SMALL CLAIMS LAWSUIT, YOU WILL WIN! LOOK UP "CONTRACT OF ADHESION" THE JUDGE ALMOST ALWAYS FAVORS THE PLAINTIF NOT THE UNETHICAL STRONG ARM TACTICS OF THE BUSINESS.

And the massages are second rate at best! Not because i didnt tell her where it hurt, lol, but because she hates her job and [censor] boss/owner and just got out of massage school!

Yeah there are also people out there that think the Nazis are cool, that Al Queda is justified, that CIA is behind 911...and there is this guy defending an obviously corrupt and unethical business model being franchised across the country making million$ using misconception, misleading people, abusing their emplyees/contract laborers, bait and switching, the list goes on and on. Look at their F rating at BBB. The vast majority of news and info on the net about them is negative but this idiot is defending them on a website meant for complaining!? LOL what a [censored] bag!

The contract is called a contract of adhesion. It is an unethical and unfair contract in contract law it is easily overturned and not enforceable becuase it greatly favors one party of the next. It was my experience that the disgruntled employees were suffereing from mistreatement and fear of losing their pitiful job causes them to lie. I was lied to and mislead on several occasions. Yes ultimately it is our responsibility to not sigh things without reading the fine print...but its sad that we have to be so guarded against organizations liek this out there to scam you of your money with bait and swtich pricing and lame contracts. Their verbal agreements which we take at face value because we are trusting people are total BS. They use all sorts of unscrupulous tactics to keep billing you such as not allowing you to cancel or in my cse they "lost" the cancellation form i submetted and kept charging me, it gets worse...

Go karol 1218! thats exactly my point too!

to the Me Customer your a plain rude UNEDUCATED B**CH...if kevin wants to express how he feels about massage envy this is the place to do it...so YOU should be the one to STOP and think before you speak. HELLO! this is a ratings website... so with that NOTE: MESSAGE ENVY SUCKS BIG C**K

BTW if you think Massage Envy is so great WHY are you on a complaint board? You must be one of the great rude employees defending this establishment! Get with it lady they are a rip off and lie to the clientele!