M@C Discount review: Poor employee training at the expense of the customer

This is in reference to the Mac.bid. Also known as Mac discount. They have several stores in Western Pennsylvania. This particular store is located in Tarentum, PA at the Pittsburgh Mills location. This is a three hour round-trip for me and $65 in gas.

I get there a pick up my Pet Patio Door. I retrieve my item with a matching barcode tag but it is NOT my pet patio door. It’s a bed extender. We were directed to the returns manager.

He explained that the tag that was printed for the pet door had been exchanged with the tag printed for the bed extension. He shrugged his shoulders and said “Sorry about that. We can give you a refund.” I told him that I just traveled all this way for nothing. Time and gas money wasted!

Evidently, this tag switching has been an ongoing problem. After talking to other people, seems the same thing has happened to them.

The only way to stop this is by training employees. When the item is being checked out/scanned, that employee needs to look at the item on their screen and look at the item being scanned. This simple act could prevent thieves from stealing products

So, what I don’t understand is, why didn’t the returns manager call that customer that ordered the bed extension and insist they return the product that they checked out. Bring the product back or lose your membership privileges of buying in any store.

I they don’t nip this in the butt and train these employees to double check items going out, we all lose money! This tag switching will keep going on.

It not only hurts the customers but it’s gonna hurt the Mac.bid franchise.

Call these thieves and have them return what we purchased.

Dale and Pamela Baird

www.OurEtsyStore.com

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