MDansby review: Psychreport

I have been using PsychReport since 2009. For the past year I have been enquiring, through the sales portal, when this software will be compatible with Big Sur, the latest software for my MacBook. On 8/5 I received an email telling me that I could connect on 8/9 to get the update. see below:

On Aug 5, 2021, at 11:25 AM, Sales (MDansby) wrote:

Please connect to us anytime on Monday Aug 9, 2021 or after...

To get the latstet software updates. Sorry for the inconvenience, we will extend your software updates for 1 additional year...

After leaving 2 messages with the sales dept (212/496-6575). and 2 messages through the sales portal, I waited an entire day with no response. On 8/9, I began leaving messages again. I finally received an email stating that I should connect on 8/12 or after for the update. See below:

Sales (MDansby) [protected]@mdansby.com
To Susan Shorr [protected]@aol.com

Please connect to us anytime on Thursday August 12, 2021 or Friday of this week.

To get the latstet software updates.

We are extending your software updates and technical support an additional year,

I now cannot access the tech support portal for general help with my existing software.