Meetcurve review: 17 days and nothing 1

I purchased and in the days following had an issue with the tracking number. It was coming back to a. package that was purchased before mine. I contacted Meet Curve and they provided me with a 2nd number. That number was empty. It never tracked anything. Contacted them again and I was given a 3rd tracking number. Again, it was tracking a package purchased before me. Before I could email them again, I was contacted that my package had been lost. They assured they reordered and expedited shipping. That particular tracking number does come up with "label created", but that was 9 days ago. I reached out to the carrier who stated they've not received the item, just a shipping label. I've asked for a refund based on my item not being shipped. Each time it's 4am emails with broken English stating "customer, we appreciate if you wait more days". I tried to dispute charges with my bank, but I used Apple Cash. Since it's not tied to an actual card, I can't get a refund. I'm severely disappointed there's no way to contact except through email and I get nowhere in the process.