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I made a purchase over the phone and was offered an affiliate product which I declined/or was offered a free trial period (not sure over six months ago) and was told that if accepted would get free gift card and info in mail to cancel service (welcome packet). Never received gift card nor welcome packet with info on how to cancel the service. I have been charged a month fee on $24.95 for 5 months and the company refuses to give me a refund because the claim I authorized the charge. They have charged me close to $100. I have talked to 4 people, with the last person refusing to let me speak to a manager and treating to hang up on me because I was upset and she couldn't/wouldn't answer my questions to my satisfaction. I was not given the companies name, a clear explanation of what they do, or what the supposed benefit would have been to me for "agreeing" to this services passed the "trial" period. The account they are debiting unfortunately is not an account that I manage often, and only use when I want to order something online or over the phone so I don't check it often. They are refusing to give me my money back but say they have cancelled the service. When I did research on this company I found several other customer in the same situation. All of which claim they never received their welcome packet, initial gift card, or information in writing on how to cancel the service. The service reps says since the number was rattled off at the end of the call they are covered. Where do I go from here? CPUC, FCC?
This same matter has happened to me also! I never received any package or card of any kind either! And I am getting my debit card charged the same amount of $24.95 also! This so called membership scam was offered to me when I ordered Sensa over the phone! What to do? A very unsatisfied customer in Queen Creek, AZ I would like to have my money returned also!
I am also in this same exact situation. This all stemmed from trying to order the frying pans that are "orgreenic nonstick", which by the way ended up being 2x as much as the price at which they are advertised on TV. The phone call took 23 minutes not 1x being able to talk to a real live person. When all was said and done the pans were something like 75.00 and I also had 2 other charges from "member services"
I never received a welcome package or gift card of any sort! Is there a way to stop this SCAM? all I would like is to have my money back. I am very dissatisfied and this experience has left a bitter taste in my mouth as to ordering anything in the future from the TV.
This Is SO Rediculous, I Just found out That My Card Has Also Been Charged By This Company... And I Have NO Idea Why? I Have Had To Cancell My card... And Of Course Can Not Get Ahold Of AnyOne To Find Out Y Or How They Have & Are Charging My Card... I Am So Beyond Upset, Mad, & SICK Over This Situation, Its Not Even Funny! I WILL Figure Out What Is Going On And How To Get My $$ Back...
This company took money out of my account and overdrew the account. I was only suppose to get the free sample. I guess it's true, nothing good is free. I need to find a way to get my money back
My story is exactly the same. I never received a packet, nor did I know that $29.95 was being taken from a propay account I rarely look at. This happened 8 times. Those were from SEM -Budget Savers. What a scam. Has anyone determined how to get a refund? I cancelled this bogus account on 10-16-2016. They sent a confirmation of the cancellation. Since I now had an address, I sent them a request to POBox 658, Hopkins, MN [protected]. Asking what I was being charged for. I never got a reply.
Same thing happened to me and it was debited out of my husband's account. What [censored]s, now it's cancelled, and I'm trying to find a phone number to call. Wish me luck I hope they'll give me my money back