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Andrew
I made a huge mistake when I entered into a contract with Merchant One Payments. I registered with them last year and their registration charges are much higher as compared to other service providers. While I was associated with them they began to increase the interest rate at 4% annually. I had to go through a labyrinth of so called support channels before I managed to speak to the concerned person.
The complaint has been investigated and resolved to the customer’s satisfaction.
Besides the high PCI compliance fee Merchant One Payments charged a huge annual service fee.. I chose this company as their sales support told me there is no fear of annual fees and also my contract does not mention any such charge
Jeminie
Run! Run! These guys are sneaks and caused a lot of trouble for my business. They simply overcharge, are unapologetic and do not care whether your business is affected
The widely advertised Wireless POS system by Merchant 1 Payments is not that good. Signal received by the machine is weak and often disconnects. This is not expected of a payment processing service to say the least.
I recently got a website to sell stuff from my retail store online. On the suggestion of a friend, I integrated virtual POS system by Merchant 1 Payments with the site. The system often fails to process requests. Such a waste of money! The least these guys can do is respond to my help requests!