Miracle Ear
Reviews and Complaints

IF product is so great, WHY use questionable marketing?
—Uses OLD mailing lists:
—have gotten mailing from this company & others, to residents who had not lived here for over 11 years!
It COSTS the company, & the planet.
POOR ETHICS:
—I notified company to CEASE & DESIST mailings to dead resident (NON-customer), a year ago, yet they persist.
—No return name or address on mailing (dishonest-hides who the sender is, & it has the look of a bill);
—LONG Before that, we asked them multiple times to remove named resident from their mail lists, because they got aides from VA.
My dead spouse could not use Miracle Ear; we never sought Miracle Ear.
SERIOUSLY?!
WHERE do they get their mailing lists!?
WHY HARASS FAMILIES OF DEAD PERSONS, OR LONG-GONE RESIDENTS?!?
—> By doing this kind of marketing, I wonder how else might the company be scamming? It does NOT help consumers trust any company that does these things.
—> It uses massive amounts of resources—paper, plastic, postage, tonnages of mail thru the USPS, my trash bills, etc. THAT costs the company, the planet, & me!
That’s a VERY UGLY look for ANY company!
If any other “no return address or no sender name on envelope”,
I will start arbitrarily assuming it’s Miracle Ear, print that on envelop, + “return to sender”—at this point, I don’t care if it’s someone else’s scam ads!
Or, I will collect them awhile, then take to post office to report scam ads to the USPS.
That adds-up.
SUGGESTIONS:
—Use Weekly multi-ad mailbox-stuffers:
Those include grocery, bathroom remodels, etc. ads on cheap newsprint paper—Save your company the costs of covert scammy letter-ads to dead people AND save a lot of resources!
—Use Search engine ads:
Those come up if searchers seek hearing aids online.
—If you insist on letter ads, at least put your company NAME on envelope!
You are responsible for the bad karma from overuse of resources, & the growing pollution & decimation of planet from it, & how you dupe consumers.

But PLEASE STOP wasting resources, harassing people who don’t want/need hearing aides.
I STRONGLY DISLIKE THE COMPANY’S MARKETING PLOYS, & THE CHECK BOX UNDER THEIR REVIEWS, SAYING THIS AUTHORIZES THEM TO SEND MORE MARKETING & CONTACT ME; that smacks of extortion.
CEASE & DESIST!
CEASE & DESIST!
CEASE & DESIST!

I questioned the ability of my hearing aids to connect with Bluetooth when I purchased them. I was unable to get them to pair (work). I took them back and was told that I needed to bring in my device that needed to be paired. When I did that, the technician was also unable to get them paired and that he would get back to me on the problem. For the next three visits the same thing happened. On my last visit I was told that they are only compatible with iPod. Something I was not aware of. When I asked the new manager in the Harlingen Tx. store what could I do. She told me that I could just buy a new pair. I called your number and was given a complaint number of #63598 with instructions to call back periodically for updates because your company is researching an ability to allow my hearing aids to work with android. And now I'm gettin advisories to bring my hearing aids in for another check.

I have reached out to Miracle Ear and Synchrony. Synchrony said Miracle Ear will not budge. Here is the letter minus identifying information
I am writing to you today with intent to explain the unfortunate circumstances that have taken place and ask for the possibility of account forgiveness for an account holder under the advice of a representative from the Synchrony 800-644-8494 line. I was referred to reach out to them from the Miracle-Ear office in Mentor, OH. 440-974-8719
My father, owner of an Allegro account, is alive and has an outstanding balance of $3,490.20 for hearing aids that were purchased on May 7, 2021, for his wife, who deceased on August 13, 2024.
My father and I have made multiple attempts in reaching out to Miracle-Ear in hopes to find a resolution.
• My father called the Mentor, OH office on September 8, 2024, and spoke with Donna. She stated that he could not return them and there was nothing they could do.
• I called the Mentor, OH office on September 11, 2024, at 3:24 pm. I was transferred to the Medina, OH office, as they were taking the Mentor, OH office calls. I apologize, but I could not understand the name of the female I was speaking with. She stated that we could not return them, and they could not write off the balance or work with him in coming up with a solution. She suggested I call Synchrony Bank at 800-644-8494.
• I contacted a representative with Synchrony Bank on September 11, 2024, at 3:30 pm. I explained the situation. She suggested I call back to the Merchant as they should be able to assist. I told her what they had said, and she gave me the information to reach out to you by mail.
• I reached back out to Miracle-Ear, under advice of Synchrony, at the Mentor office at 440-974-8719 again on September 12, 2024, at 8:40 am and spoke with Donna. She stated they could not be returned and there was no assistance they could offer.
• I reached out to Cher with Miracle-Ear Corporate Office located at 150S 5th St. Suite 2300, Minneapolis, MN 55402, 800-241-1372 on September 12, 2024, at 8:37 am. I explained the situation and she stated I would need to reach out to Synchrony. I was told that they cannot be returned but could be donated, however they were not able to write off outstanding amount. I was also told it's like buying a car. They advised to call 1-800-644-8494.
My father is unable to afford the outstanding balance. This, amongst others, has created a financial hardship. I am asking that you would consider account forgiveness or consider working with him to come up with a solution during this difficult time.

On November 29th, made an appointment to get a free hearing evaluation, upon completion, you would would receive a 50 gift card, from Walmart, you would be contacted through your email, to this day, I have not received any such notification, I have called several times, and all I have gotten is the run around,no one returns a call,I think this is not a good look, for business, I have dealt with Miracle Ear in the past years, and never had a situation such as this. This to me is false advertisement, I even gave them a good review , but that was a mistake, a joke on me, I guess...!

I purchased hearing aids from Miracle Ear company with a branch in Duluth, MN 4.5 years ago. Still paying on my loan. In January my right hearing aid outer shell cracked. I took it to the miracle Ear branch. I was told it could be sent out and fixed. I still do not have my hearing aid back. I have stopped by several times and given flimsy excuses as to why it has not come back. I have emailed the main office in Minneapolis twice with no response. I was told to call New York. I left a VM without a phone call returned. I am still paying on this loan. It is difficult to hear with only one hearing aid. I filed a complaint with Minnesota State Attorney General Office the end of July and signed a release of information in August. I have not gotten a response. Can you please help me.

On 02/16/23, I signed up for a pair of hearing aids from Miracle-Ear. At that time, I paid a $1500 down payment. On 02/21/23, I picked up the hearing aids and paid the balance of $8,310.34.

On 03/13/23, I returned the Hearing Aids for a refund (as authorized under Oklahoma State Law). Vicki Martin, who was the Miracle-Ear consultant at the time, told me they had a sale coming up that would have saved me $2,300 on the purchase. She wrote a cancellation form saying that she would see if the company would give me that discount. If not, I would get the full refund. She told she would let me know in a couple of days. I agreed and left.

After not hearing from her for a few days, I called the Ardmore, OK office. The call was answered by a company switchboard and I was told that the Ardmore office could not be reached at that time. I later found out that Vicki was no longer with the company.

After finding out that Vicki Martin was no longer with the company, I went by the Ardmore office and talked to the girl that was there. She has been present and remembered my visit to return the hearing aids on March 13th and the arrangement I had made with Vicki. She told me there had been a lot of confusion in the office, and wrote out a new return notice. I turned in my hearing aids and left.

After again not hearing from Miracle-Ear for a week or so, I called the Ardmore Office. I talked to a man (I don't remember his name) who had been sent to Ardmore from the main office to straighten up all the mess in the office. He told me that my hearing aids had indeed been turned in and he had them in the office. He said to give him a couple of days to get it taken care of.

After again not hearing from Miracle-Ear for a week or so, I called the Ardmore Office and left a voicemail. I got no return call. I tried this several times.

When I finally got a return mail, the lady told me that the company would not authorize my refund, but she didn't know why. She me she would look into it, but the office was relocating and she would call me when the move was done. The new office has opened and I have heard nothing from them.

Hearing aids did not work well from the start. They tried to correct to no sucess. When I tried to return them, I was told one aid was missing. (no way) After replacing the missing aid I was told it was too late for me to return them. Then I later noticed my invoice was different from when I signed it. When I complained I was informed it was just a formality. My insurance company was never charged & then I received a bill from a finance company for around $9,000 dollars. I was never told it was to be financed. Nothing other than my dwelling have I needed to finance in over 50 years.

I do have a witness to most of this.