Mixbook
Reviews and Complaints

I have been making some photo books from ritz camera for our daughters birthday parties for a couple years. I stopped this year due to the high cost. I found mixbook and the price is almost half of what I have been paying. The quality looks even better and it is really easy to use the website.

I have made a number of memory books using the Mixbook format.
I found it pretty easy to use and there was a chat partner if I had questions. Once you learn the ins and outs it is easy to use.
I have been very please. Proofing is a little difficult. I always find a few typos when I get the real book. Will continue to use.

This is my third book from mixbook and they did not disappoint. I needed a book in a hurry and didn't have time for trying other sites to see if they had overcome their issues (they all have something). While they can improve the features on the layouts still, they get an extra star for meeting my timeline with a great quality book.

When we recently lost our son as a full term, still birth baby, we were heartbroken! A friend shared Mixbook with us, as an easy, yet beautiful way to make a memory book of our son.
It was easy for me to figure out and use at a very hard time for me. Any questions I had were answered very quickly, very precisely and kindly. I highly recommend Mixbook.com

Extremely robotic customer service. I'll get an email saying my order is delayed and customer service will say " I'll be receiving it possibly the next day " I'll call again and they say it hasn't even been printed yet. Very bored pat answers, lick the can down the road. I ordered in plenty of time for the holidays within there time frame. Extremely frustrated. Making the book was fun and pain free but I feel like a dupe at the moment and this will impact on my gifts this season.

Have used Mixbook on/off for 7+ years now. I don't know if there's been a substantial change in ownership or due to offshoring customer service teams, but in the past 2 months alone, have had 3 orders ALL with substantial, glaring issues. The first was a photo book that, when it arrived, had a piece of someone's gum stuck to the first page, and the photos were not even printed properly. Obviously that warranted a reprint, which they offer almost immediately whenever there's an issue, but even the re-print (that was said to have "extra quality control" on it) had a ridiculous amount of errors (printing streaks on the pages, still blurry photos for perfectly clear source images, etc.)
Against my better judgement, I nonetheless placed another, larger order for a different photo book and paid expedited shipping on the order. The day before it was "set to arrive" and no tracking information had been updated, I contacted them inquiring about it, and the agent claimed while no tracking was updating, she could confirm from her end that the item was set to deliver the next day. The next day, nothing arrived and I reached out again, and that agent then claimed he saw it was set to arrive the following day instead. Two days after that and still no order arrival, I contacted them again and then an agent proceeds to tell me that there was a mix-up, and the order was still sitting at the printing location WAITING to be picked-up. So all these agents "confirming" it was en route to me somehow were "mistaken" (aka LIED). Since then, it's been nothing but a headache dealing with "customer service" who continually lie about why this occurred to begin with and why I was repeatedly told that it was enroute when they could see it was actually just sitting around at the printer's office still, having not even been picked up by the courier. They offer to reprint the order (of course) and when it arrives, I notice the binding is not even intact - the pages are literally about the fall out of the spine. When contacting them about it, am of course just offered yet another reprint and claim this is a 1-time occurrence and the "quality check team somehow missed it"... or more like, they don't even HAVE a quality check team, quite clearly.
Dealing with Customer Service throughout all this, is a total headache to say the least. There's a translation issue, and they repeatedly just lie to tell you what you want to hear rather than the truth... clearly says a lot about how many problems with orders there are, in that the second you mention something wrong they immediately want to reprint it. Probably because they know how horrible their products turn out to be and are okay with it.

TL; DR = If you want to spend tons of time crafting your products, and then have them arrive with 0% effort made on quality control and then just keep being offered reprints of equally shoddy quality, then Mixbook is the company for you to use! If not, better off using an actually legitimate company who cares about the quality of the products they produce for longtime customers.

So, I recently had a bit of a frustrating experience with Mixbook. I wanted to purchase a calendar, but boy, oh boy, did I run into some trouble. I attempted to make the payment not once, not twice, but a whopping five times! Can you believe it? It was a complete disaster. Each time, my payment failed miserably. I was at my wit's end.

Finally, I had to resort to using my wife's credit card to get the job done. It was a real bummer that I couldn't use my own debit card. I mean, what's the deal with that? It left me scratching my head in confusion. I even reached out to their customer care team for some assistance, but let me tell you, they were as clueless as a fish out of water. They had absolutely no idea what was going on. Maybe it was just a banking issue, but whatever it was, it was completely out of my reach.

Despite all the payment troubles, I must say that the quality of the calendar itself was pretty decent. The pictures came out clear and vibrant, and the overall design was quite pleasing to the eye. It's just a shame that I had to jump through so many hoops to actually get my hands on it.

All in all, Mixbook left me feeling a bit disappointed. The payment process was a nightmare, and their customer care team was about as helpful as a broken pencil. But hey, at least the end product turned out alright. If you're willing to endure some frustration, you might just end up with a decent calendar. But be prepared to face some hurdles along the way.

This program ain't the easiest to use, I gotta say. It's not as simple as Snapfish and Shutterfly, which I've tried out before. I wrote a review for Mixbook after finishing up my hubby's family book, but I won't get into that right now. Let me just tell ya, the cover of the book feels all rubbery and the binding is real cheap. I dropped a good chunk of change, like several hundred bucks, and now I kinda regret not stickin' with one of them other photo book sites I've used in the past.