Lastminute Booking ID: [protected] = Wizz air Flight no: W94452 = PNR IBTHWV
I was returning to the UK from Tel Aviv Airport with Wizz Air on Monday 7th of November. I attempted to check in online on the days leading up to Monday but every time I tried, the website would not allow me to carry out the check in ( I have screen shots to show this). I attempted again on the day of the flight before going to the airport but this time it said check in is no longer available.
When I got to the airport I explained to the lady at the desk that I had tried to check in online but the check in was not available to do online, she still charged me £79.01 to check in at the airport. When I requested for a receipt I was not given one but I paid with my credit card so I have proof of this transaction.
I am now requesting a refund of £79.01 because I was charged this amount for no fault of my own. I have evidence to show that I tried to check in online before arriving at the airport but the online check in was not working. Please refund the full amount as soon as possible.
I would also like to add that the service provided by the staff on the flight was very poor and many other passengers were complaining too. Overall my whole experience with Wizz Air has been very poor and unsatisfactory.
On Sunday 9 I received a text massage from Wizz air letting me that my flight would be delayed and that I would receive an update but I never received any update. When I arrived at the airport biwas informed the flight was delayed.
Kind regards,
Mohammad Abdul Mazid
Mobile: [protected]
Email: [protected]@gmail.com
[protected]@hotmail.co.uk
Lastminute Booking ID: [protected] = Wizz air Flight no: W94452 = PNR IBTHWV
I was returning to the UK from Tel Aviv Airport with Wizz Air on Monday 7th of November. I attempted to check in online on the days leading up to Monday but every time I tried, the website would not allow me to carry out the check in ( I have screen shots to show this). I attempted again on the day of the flight before going to the airport but this time it said check in is no longer available.
When I got to the airport I explained to the lady at the desk that I had tried to check in online but the check in was not available to do online, she still charged me £79.01 to check in at the airport. When I requested for a receipt I was not given one but I paid with my credit card so I have proof of this transaction.
I am now requesting a refund of £79.01 because I was charged this amount for no fault of my own. I have evidence to show that I tried to check in online before arriving at the airport but the online check in was not working. Please refund the full amount as soon as possible.
I would also like to add that the service provided by the staff on the flight was very poor and many other passengers were complaining too. Overall my whole experience with Wizz Air has been very poor and unsatisfactory.
On Sunday 9 I received a text massage from Wizz air letting me that my flight would be delayed and that I would receive an update but I never received any update. When I arrived at the airport biwas informed the flight was delayed.
Kind regards,
Mohammad Abdul Mazid
Mobile: [protected]
Email: aminamozid@gmail.com
abdulmazid@hotmail.co.uk