Morrisons
Reviews and Complaints

This branch tried to prevent me from posting my HONEST review on Trustpilot.

I paid my first visit to the store a week ago and have never come across a bunch of rude and miserable staff in all my life.

Right from the canteen staff , to the shop floor.

My first encounter was with a canteen employer by the name of Andrew. He was incredibly pity for no reason at all. I asked a price for coffee as it was nof listed . He felt the need to take the opportuninty to complain to his colleage who worked in the kitchen, which so pity for a 40 + man. Clearly it shows how sad and unhsppy the culture is in that store if pitiness is a form of passtime.

The female staff who stakes the shelves snd pricing for discounted food is the most rudest staff i have had the experience to meet. She is very unplesant and unapproschable , at times rrfusing to do her job, blaming oversellass customers. He conduct is far from professional

Several regular customers told me that she has been extremely rude and nasty to them for a longtime and they cannot fathom why she is still employed there. She makes for a negative experience. To the point where i sm looking to shop elsewhere

Morrisons let 21 people down in a remote location on an order that was £700 plus by cancelling the order and blaming the pre authorisation process. After complaining they hide behind this and show no compassion for the situation they caused by cancelling an order with a few hours of delivery. We didn’t even have as much as a pint of milk as the delivery was coming At the same time we arrived after a 6 hour drive from Scotland to York. Thank you Morrisons for not only impacting 21 people, 3 of which were vulnerable but also for the lack of care even after I officially complain. Oh last point don’t expect contact centre to help you try to resolve the situation real time, as much use as a chocolate fireguard. They may as well try save money by playing a message “the computer says no” on repeat on their IVR

Morrisons Petrol Station (allegedly) Embassy cigarettes £18.10 a pack across the road Morrisons main store £16.50 a pack Morrisons Website £16.50 a pack called store manager was oblivious, but told me it’s not a Morrisons Petrol Station, strange that one massive Morrisons totem outside with fuel costs etc, Morrisons signs daubed everywhere with save this and save that with you got it Morrisons, staff in Morrisons uniforms, bit of a theme going on here, main one being ripped off by Morrisons or is it Morrisons no one knows signs give it away maybe

Morrisons is filthy, unclean and treat their employees like trash I wouldn’t want to work for Morrisons after hearing the way that they treat their employees, customer service is poor and a man barged past me while I was at self check out I found that really incredibly rude not only did he do it once he did it twice and didn’t apologise! And he worked there I don’t want to go back to Morrisons and won’t buy my shopping from there as the food quality is poor and goes mouldy quickly, they don’t change the food and they let it stay there until it is visibly mouldy and squishy poor quality Morrisons horrible place do better

I very often have to use Morrisons at Metz Way in Gloucester, no choice. What a useless shop, there is never anyone on Deli, meat or fish counters on a Saturday, or any bread, so I went yesterday, Tuesday at 10.30 am, same again, no bread, no one on the deli counter just a pile of yellow label meat, nothing I was after, waited and waited, no one comes, no bell, nothing, there was a man on the fish counter but he was of no help. The shop cannot be bothered with store customers, just online shoppers, I would love to see it close down, wastes mine and many other peoples time going there, only have to go somewhere else to complete the shop. Must say Ross on Wye and Tewkesbury are a million times better, ALWAYS. Gloucester manager should be replaced, after all it’s his fault when things are not as they should be.

I went shopping on the 31st July and bought a John west salmon pot. The date on the bottom is June 2024. This is highly Unacceptable. Said item was purchased from your Morrisons store in stirchley, Birmingham. Why is salmon being sold last it’s sell by/use by date when it can cause significant harm to the public. It’s very lucky I checked as had I have eaten said item it could have made me very sick indeed. If the staff at said store spend less time standing around talking and flirting with on another, such incompetence would not happen! This matter is highly u unacceptable and you should be ashamed that this is how you are selling things to the wider public. I will be adding said photo on line and onto social networking sites to warn people to check the items you are selling to us!

On thursday the 21st march 2024 at approximately 8-45 I used your petrol station and to my utter disbelief i’m absolutely disgusted that you are able to take this amount of money £120, for £20 worth of fuel at your pay at the pump, i’m a 76 year old lady with difficulty walking the reason I use the pay at the pump is for my ease and convenience, your company morrisons made me go overdrawn on my bank account and today the 26th of march 2024 is still not back in my bank account, I am unable to use my debit card you have caused me a great hardship, and embarrassment

I’m so unhappy with Morrisons Iv been with you ever since you opened I’m a pensioner and disabled I order every Friday this week I had no shopping at all due to I cannot checkout Iv been ring for a week. I cannot edit my orders Iv lost my £34 pound velcher Iv lost it due to not getting shopping this week I rang about a dozen times with not help at all I don’t want to leave you but I cannot keep doing this. Can you help. I need home delivery I’m so upset thanks

Hi I purchased 2 x 4 pints of Morrisons whole milk from a store in Colchester, on the 2nd Feb, the date on them is 5th Feb, I used around 1 pint on the same day 2nd Feb, I came to use it again today 3rd Feb and it has gone off, I though oh well it’s happened, so I opened the other bottle, exactly the same, it’s a lot to lose and just say oh well, please can you refund me. Please see attached pics

I was collecting something from Colchester and I popped into a Morrisons on the way back that I saw, I can’t tell you the name of the store

This allegedly ‘thick cut’ smoked bacon is so thin that it tears as it is taken out of the packaging and cannot possibly be described as ‘thick cut’. It is about 2 millimetres thick and the company would be hard pressed to cut it any thinner. This is at least the second time I have found this product to be misrepresented in this way, so it is not a ‘one off’ production error.

At the BILLINGSHURST store, I have noticed that you are not complying with the law regarding the position of confectionery, crisps, fizzy drinks which line the aisle leading up to the check out counter in store. This has been apparent for a long time since the store opened. I would like to see this change. If you refuse, I will be reporting it to trading standards.

Helen Rankin

I have today bought a toblerone from

Parkgate Rotherham. I don’t live nearby and therefore it’s a trek for me to return to the store. I also bought this for a present and the box is battered, ripped and sellotaped back on. This has torn the foil paper inside.

I haven’t got time to return this before the persons birthday. It’s looks really bad giving that as a gift, especially when toblerone is so expensive and the internal packaging has been compromised

On Thursday 18th January 2024 at approximately 12 noon, myself and my friend were sitting in the cafe at the Morrisons store in Abbeymead Gloucester, finishing our lunch, when a member of the cafe staff walked past with and tray and fell over the floor which was taped up and in a dangerous condition. She dropped the tray and I immediately got up to help her. I am a trained first aider, so I checked she was ok and noticed she was bleeding on her hand. It was running quickly, so I immediately got some napkins, got her to squeeze and sit with her arm elevated above her heart, which is the recommended procedure. In the meantime, the on site staff member/first aider came over, then got the first aid kit. There are several poo ya I was to complain about within this situation :

1. The floor was very dangerous and takes down with gorilla tape. The were edge that were easy to trip over. Members of the public were walking through this dangerous area. If a small child or elderly person had fallen then it could have been a lot worse, particularly as there were tables either side.

2. When the first aider opened the first aid box, there was no gloves so she was unable to carry out her duty immediately. If I hadn’t had stepped in immediately, the staff member may have bled a lot worse.

3. The first aider once she had her gloves on, gave the staff member annticeptic wipe. She did not suggest squeezing her hands shut and returning her arm above her head which is the recommended procedure. The first aider then mentioned she didn’t feel a two day course was enough and she was u certain what to do.

4. The first aid box was not adequately equipt and fit for purpose.

5. The first aider called for a manager when it was suggest by my friend that someone needed to come and help with the situation.

6. The staff member was asked by the first aider what time she was due to go home. Myself and my friend suggested that she needed the wound checking as it was still bleeding and looked like it may need stitches. The first aider suggested she go home and the poor staff member said she would get the bus. I then again said she needed to go to a walk in centre and the first aider suggested the health centre pharmacy opposite.

7. When the manager came down after about 5 minute, he said to corden off the area. I attempted to say to him what had happened but he seemed dis interested. I then asked the first aider if I needed to sign an incident form as a witness and someone who administered first aid. She said yes. Then I said this to the manager who dismissed it and said it will take you a long time.

8. The first aider then asked me to write my details on her phone and she would deal with it. I asked if she needed me to give an account of what happened and she said it was ok, she would do it.

9. During this time which was approximately 10 minutes, the manager had asked a staff member to clean up and corden off the area which did not happen.

11. On the way out we saw the staff member leaving and asked if she was ok. She explained she was going to the pharmacy. Me and my friend asked if anyone was going with her to which she replied no.

I was horrified at how the situation was dealt with by the management and felt that the first aider was not able to carry out her role effectly due to lack of training and resources. I did not feel confident to leave the situation in the first aiders hands as I was the one making suggestion and providing the care and empathy the staff member needed at the time, along with my friend who was also making suggestions that were not only lawful, but were common sense and caring towards the staff member who had the incident.

My groceries were delivered this evening buy a courteous driver I unloaded the shopping and he left when I came back in the 4 litre milk bottle was split on the Otto all over my goods on my worktop and my kitchen floor had to throw the bottle in the in not the drivers fault just more than likely how it was packed,delivery was 20.30 hours today the 17th January 2024

Bought x40 £1 savings stamps from Bathgate West Lothian on 3rd January 2024 for use at Christmas 2024 but stamps state they expire on 31st March 2024 see attached copies of proof of purchase as well as a copy of some of the stamps . As the stamps would have expired by the time for use for which they were purchased, I would anticipate confirmation that Morrsions would either replace with new and appropriate ones or agree to honour these.

I filled up this morning in Morrisons garage Cromer with £20.01 then went to do my shopping which I was unable to pay for due to the self service pump taking £100 - nowhere on the pump or the forecourt does it say that Morrisons will take £100. I have spoken to customer services who day there is nothing they can do and it can take anything from 24 hours to a week to return

I now have no way of paying for my shopping to feed my family, and the bank won’t return it as the merchant (Morrisons) has the money. I will need this money returned today in order so that I can pay for my shopping. You need to ensure that there is adequate signs up in the forecourts to alert people that you will do this. Please ensure that my money is returned to me today

We had a problem with the Autumn Collector when the More card scanning in the local Morrisons store was not working on the 8th Oct and so we could not complete the 3rd week to meet the criteria to get the 17,000 points. After several failed attempts to contact the service centre by phone - no response - I finally got through, the rep said he would send an email with a form I could use to get them added, he never did.

After waiting a few days and another no response phone call, I emailed them on the 13th Oct (using an earlier response back on another matter - they had finally replied back to me on that 3 weeks later, by which time the original problem had been resolved), got no response, and gave up.

However, on the 27th Nov, I was very pleasantly surprised to finally get a response from Laura who said 'I am so sorry for the very late response. I have been on annual leave for 2 weeks and hoped this would have been assisted by a fellow colleague, but unfortunately they didn't get the chance to reach yours. Can you confirm if this issue has been resolved? Thanks in advance! Again I am deeply sorry for the wait you have had waiting for a response from me', and subsequently after I demonstrated that I had definitive proof that I had met the criteria she arranged for the 17,000 points to be awarded by the 30th.

So, Morrisons, get some more people in like Laura, and perhaps you'll start to get better customer feedback and subsequently more business from satisfied customers

I went to Morrisons Bathgate yesterday and I am extremely dissappointed in the chillie cheese bites as there was no chillie or cheese in any of them it literally just tasted like the batter I did get it to go as I needed something while a was out but to then have it be hollow was disappointing I know this can’t always be helped but for it to be every one of them

Called 1st December and spoke to Amanda at customer services at approximately 11.07 am. My husband went to customer services in store to say I was poorly and he didn’t have my phone and the the more card app, they advised that they can’t add this to the account in store but ringing in they will be able to.

Amanda said it wasn’t possible to do this, I said it had been done for me before when the cashier said my card had scanned but it hadn’t. Amanda told me in that instance it was ok to add the receipt total to my account but not this time as I didn’t have my phone in me! I’m disappointed to say the least we are told one thing in store and another in the phone. She didn’t want to help me at all. If I go to Tesco and have forgotten my card or app they will add it in straight away. This is not great customer service or policy. I have supported the great park shop since it opened and am upset. Rachel Charlton

[protected]@gmail.com

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Good morning I wish to log a complaint about the treatment I received at bishopbriggs store Monday 22/11/23. I returned to the store when I realised I dropped my InPost parcel in the car park. I was told that 2 ladies brought it in but they were turned away, assistant told me that they weren’t responsible for my parcel. I asked why not it’s lost property and surely if found on their premises they should hold onto it. Parcel was addressed to the lockers at Morrisons so no name or address was on it. After days of posting on social media reporting to police etc I’m still eithout my £65 pair of Victoria’s Secret pj. I hold mortisons at fault here for not taking it in or at least logging details

For the last few weeks I have collected shopping from you as we have received vouchers. Every week I either have to throw groceries away or put them in the freezer. Always either out of date or close to date. Had to throw 2 pies out of 4 today from a shop I collected on Saturday 25th. Use by dates are 25, 27, 29 Nov and 4 Dec. You are selling stuff that is out of date.

On Monday 27th Nov at approx 7pm I was shopping in Morrisons store in Bishop Auckland. When I came to pay there were no tolls open and I had to put over £150 worth of shopping through the self service tills. This is the 3rd time recently this has happened. My 87 year old father has to stand around while I put my shopping through, the seats are at the opposite end of the store. The scales area is not big enough for all the shopping. Your facilities are not fit for purpose. And additionally your Christmas shopping promotion is rubbish. I have shopped in this store for the last 25years and I am seriously thinking of just going to Tescos

My partner and myself have been shipping at morrisons for well over 30 years and my parents before whilst we were children.

We both have morrisons cards and always scanned the card and claimed points them morrisons stopped that so no point scanning the card we were told as you don't get points which was true...

Today after spend hundreds of pounds at morrisons over the last few months I was told that.. Do you have a morrisons card... I said don't get points so no point the lady said yes we do again.

So why has morrisons not sent emails or added this to people notification on their app.

Instead we have missed out on your bad advertising. Bad customer service.

I want to know exactly what you are prepared to do about this as I always use my bank card and so does my partner so amounts can be found on bank statements.

We look forward to hearing from you.

This is disgusting customer service. Abit like spend £100 in your stores every week... What for nothing... Again we have all the bank evidence.

Email and address should all be up to date as i've made complaints about the more card before and points not being added.

If this isn't in ghe right place then please pass it on to the correct person.

Regards

Kay williams

Delivery was due on the 5/11 between 19.30 and 20.30 but it never arrived even though we had a message from the driver to say it was on it's way. Checked our bank account on the 7/11 and no payment was taken by Morrisons. So we placed another order to be delivered on the 8/11 and this was delivered. Checked our account next day and Morrisons had taken the amount which is their normal practice. But on the 13/11 Morrisons decided to take £97.77 out of our account for the delivery on the 5/11 that never arrived. Have e-mailed and phoned customer services on numerous occasions about tis situation but never get a reply although they say they will respond. We are no going to take them to small claims court as me being a pensioner cannot afford to give away money for goods we never received

I have visited the petrol station at Morton park Morrisons, Darlington on two occasions and feel I must bring my concerns to your attention.

I have a skin allergy and must wear gloves when filling up my car with petrol, why do your petrol stations not provide gloves or have the sanitation pumps filled up? When asking a member of staff on each of these times I was told they didn’t have any and was thrown a load of paper towels. From a health and safety point of view this is not good enough. If I have a skin break out I know who will be to blame. Please look into this issue as I’m sure I am not the only one who likes to have gloves and sanitation provided