Morrisons’s earns a 1.1-star rating from 594 reviews, showing that the majority of shoppers are dissatisfied with grocery shopping experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
abuse
i am being slandered by the staff from kiosk and other parts of morrisons, when complaining the so called supervisor thinks in house proceedure is enough, this clearly does not work.
wrong pricing
I have been going to Morrisons oin Westcroft Milton Keynes for several years now and on many occassions bought something that has been on the shelf...sometimes in end displays advertising in big letters/numbers a special deal. One example was Surf.."Small and Mighty" It was a remarkable price and i almost bought one but I have learnt from experience how supermarkets are often mispricing lines. It was referring to a 24 wash bottle but had been filled with 42 was size! How many people i wonder would have just taken it and not checked! Two days ago i was buying toilet paper...thought oh that's good..a leading brand..4 rolls, plus two for free, at £1.71...got to check out...£2.20. I went back to shelf to find once again the wrong merchandise was put in the wrong space. Could you tell me what recause legally has the consumer now got on this. As I am coming across it more and more frequently.
I have just visited your store in plymstock plymouth.i purchased a quilt, because there was a group of school children were singing christmas carols, so not to walk in front of them myself and a friend walked back around the cashiers and through another, checkout with the receipt in hand .On getting to the car one of your members of staff banged on the door, and to tell us we have a dvd which has got been paid for.My friend told her that we did not have a dvd, then three more came out shouting that we have taken a dvd.I think that this was rude, not only shouting out but for the fact that this branch of morrisons is were i do all my shopping.this was very embaressing, as people that i know saw these three woman shout from the door of the store, that we had taken this dvd..Then your store security came to us, i showed him the receipt, then my friend asked for the store manager to come to see us..By this time, people that i know have walked pass and stared, at me and my friend.The three cashiers had walked back in to the store and never to be seen again ..I think that these three should apologies to me and my friend for how they conducted themselves.And that we should have a written apology from all three..Ihave never in my life taken anything and if i have seen people taking anything i have informed your staff..Because of this i think that i will be going elsewhere to do my shopping from know on.
oppened pack
a multi-pack of cheese puffs was purchsed on 9/4/10 in morrisons, pendeford, wolverhampton apon opening, one of the packets of crisps were not sealed correctly making them unedible.
The complaint has been investigated and resolved to the customer’s satisfaction.
bullinging
I'm writting a complaint about a store check out manager from inverness store 188
Kerion patterson.
* continually sticks her nose in otheir departments that she doesn't run
* humillates staff by making remarks about staff infront of customers
* recently did my annual apprasail and used this opertunity to put me down in every area possible, even thou she hardly even sees me work, and is not in charge of my department.
*continually flaunts the company policy by smoking out side with her uniform visible
And because she thinks she is so high up she can stand there and tell people off on their breaks.
* continually disappears of shop floor to canteen and goes out for sevral ciggerett breaks
* store manager seems to be scared of her as he just lets her do what she wants and is clearly after job as she is nasty to every one in store and thinks by doing this that every one will do as she says not nigel.
well it just cause all the staff mention to me she always in canteen, and every time i go in she is there she and over hear
remarks about otheir staff talking openly about personal problems of co workers. (she is a check out manager and openly ) says things like a certain member of staff is faking sickness. this clearly should be done in a office away from staff. and sits there making remarks about my sexuality. giving dirty looks etc
she is in her early 40's and should know how to act professionally. but I would agree to your opinion it pointless complianing and just put up with it and do my job.
i have been thinking about quitting so has sevral othier staff.
I was warned about her when i started and now i know why. She is one of those people were the power of authority has gone to her head
no wonder she is on your case, you spell like a five year old. Prob
one of those ###s we employees we hire for trolley pushing. Deserve the abuse.
wish people who write on here would use the spell check or is morrisons just employing muppets lol
staff treatment
My partner is (Was... I'll come to that bit) a team leader on a fresh counter. She stepped down, only to find that the 3 staff members in 3 months that replaced her all walked due to the pressure - so she stepped back up. She has a team of - and I don't know how to say it in pc terms so I apologise - total #s who look like they have trouble to remember to...
Read full review of Morrisons and 6 commentsunsatisfactory sausages
On opening a bag of pork & beef sausages.
found that three sausages were joined together and no skin, the skin seperate in the bag.
The complaint has been investigated and resolved to the customer’s satisfaction.
morrisons unsweetened cappuccino (instant)
Dear Sir or Madam,
I have just purchased 2 boxes of the "New" Instant Cappuccino unsweetened product. We have purchased this product for several years now, tried other brands, but, found we preferred Morrisons own.
However, this new version is very bitter, not at all like the old product which was as a cappuccino should taste - this just leaves a nasty taste in the mouth.
Why, did they change a winning recipe, I await your comments.
Yours sincerely Marion Feldwhere (Mrps. we do all our weekley shop in the Seaford branch, and find most of your products to be very good, but, as I said this Cappuccino!
The complaint has been investigated and resolved to the customer’s satisfaction.
hair found in the product
I bought a morrisons own pack of two toad in the hole, which i have done on many occasions, unfortunately the one i had for my tea today had a hair in the middle of the sausage which wasn't one of mine. I normally enjoy this product but iam now left very disappointed .
The complaint has been investigated and resolved to the customer’s satisfaction.
bullying
I have now worked for morrion's for a number of years now and have and still am suffering from bulling and intiadation I am not the only one to suffer this treatment dished out by the night manager Gwyn Jones and belive that this bullying is not limeted to one store (newtown powys wales ) it is company wide I am being constantly got at The manager tries to...
Read full review of Morrisons and 6 commentsbullying bosses
I don`t know how they get away with it but Morrisons treat their staff like 2nd class citizens especially the bosses. There are so many department managers supervisors etc who have stepped down because of the pressures and stress put on to them. The turnover of staff is rediculous and nothing is ever done to find out why this is. When one female boss left...
Read full review of Morrisons and 121 commentsMorrisons Reviews 0
If you represent Morrisons, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Morrisons
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Morrisons. Make it specific and clear, such as "Overcharged for groceries at Morrisons" or "Poor customer service at Morrisons bakery."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or branch of Morrisons involved.
- The date and time of the incident or issue.
- A clear description of what happened, focusing on the nature of the issue.
- Any interactions you had with Morrisons employees, including names or descriptions if possible.
- Details of any transactions, including receipts, product names, and prices.
- Steps you have taken to resolve the issue with Morrisons, including any communication with their customer service.
- The company's response or lack thereof.
- The personal impact of the issue, such as inconvenience, financial loss, or distress.
5. Attaching supporting documents: Attach any relevant documents, such as receipts, photos, or email correspondence, to support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Morrisons. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.
7. Review before submission: Carefully review your complaint to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all the details are correct and that your desired outcome is reasonable and clearly stated.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Morrisons on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint for any responses or updates. Regularly check your email and ComplaintsBoard.com account for notifications related to your complaint or review.
Overview of Morrisons complaint handling
-
Morrisons Contacts
-
Morrisons phone numbers+44 345 611 6111+44 345 611 6111Click up if you have successfully reached Morrisons by calling +44 345 611 6111 phone number 79 79 users reported that they have successfully reached Morrisons by calling +44 345 611 6111 phone number Click down if you have unsuccessfully reached Morrisons by calling +44 345 611 6111 phone number 107 107 users reported that they have UNsuccessfully reached Morrisons by calling +44 345 611 6111 phone numberCustomer Service+44 345 322 0000+44 345 322 0000Click up if you have successfully reached Morrisons by calling +44 345 322 0000 phone number 40 40 users reported that they have successfully reached Morrisons by calling +44 345 322 0000 phone number Click down if you have unsuccessfully reached Morrisons by calling +44 345 322 0000 phone number 72 72 users reported that they have UNsuccessfully reached Morrisons by calling +44 345 322 0000 phone numberOnline Shopping Enquiries+44 845 611 5000+44 845 611 5000Click up if you have successfully reached Morrisons by calling +44 845 611 5000 phone number 6 6 users reported that they have successfully reached Morrisons by calling +44 845 611 5000 phone number Click down if you have unsuccessfully reached Morrisons by calling +44 845 611 5000 phone number 16 16 users reported that they have UNsuccessfully reached Morrisons by calling +44 845 611 5000 phone numberGeneral Or Corporate Enquiries+44 845 611 5710+44 845 611 5710Click up if you have successfully reached Morrisons by calling +44 845 611 5710 phone number 0 0 users reported that they have successfully reached Morrisons by calling +44 845 611 5710 phone number Click down if you have unsuccessfully reached Morrisons by calling +44 845 611 5710 phone number 4 4 users reported that they have UNsuccessfully reached Morrisons by calling +44 845 611 5710 phone numberInvestor Enquiries
-
Morrisons emailscustomerservices@groceries.morrisons.com100%Confidence score: 100%Support
-
Morrisons addressWM Morrison, Hilmore House, Gain Lane, Bradford, BD37DL, United Kingdom
-
Morrisons social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 13, 2024 - View all Morrisons contacts
Most discussed complaints
jealous black girlRecent comments about Morrisons company
Delivery driver
Harris Teeter
40 reviews
Cub Foods
51 reviews
Trader Joe's
77 reviews
L'Epicerie
1 review
Ingles Markets
174 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Morrisons is a disgracefull company to ever work for, having no support from anyone, as well as no staff, get treated like a piece of dirt want you to do every job in the store, oh the admin staff can all have there breaks together of which are well pass there 15mins, then go on smoke breaks, while everyone else has to stick to there lousy 15mins break. The store manager is just a waste of space, when asked bout rotas, or anything he does not know, we also don't have a personel department in the store, so no one to help, worst place I have ever worked, just don't care bout staff only the chosen few, what I say you only get one life please don't waste it there I didn't .