Morrisons
reviews and complaints

Hi for the last 8 weeks the salad bar has only had the small pots and no large pots please can you have large pots again as it’s ideal for my lunch I’ve asked 4 times and the sales assistant told me to tell head office As she said she can’t order them all your other branch’s have them but not cribbs cause way

Incident on Sunday 27th February 2022

At 18:50hr

I was driving from Pelsall. At the junction in Rushall with Lichfield rd I followed the lane marked “Walsall” passing a Morrisons delivery van driving in the lane for Aldridge.

The van moved sharply, without looking or signalling into the Walsall lane, narrowly missing me. Bad driving and he had the nerve to blast the horn at me.

22/02/22. Ordered groceries for home delivery on 19/02/22.

We have recieved the said groceries a few minutes ago. As we unpacked we realised some things were changed without our information (outside of the initial email letting us know some things are out of stock, and what will be replaced).

Alongside this, we ordered a box of poptarts which was delivered with the outer cardboard packaging broken, as well as 2/4 of the foil packaging inside ripped open and damaged, rendering the said 4/8 poptarts unedible. (as shown in attached imaged) The poptarts inside the damaged packaging very much looked like someone either picked at them or took bites out of them - the said pieces are missing and are nowhere to be found inside the rest of the box.

The 500g groud beef we ordered was weighed and is closer to 300 than half a KG we were promised.

We are long standing customers of Morrisons and have never had cause to complain before, but we were extremely disappointed in the mini vegetable pakoras with our last order [protected]) because we found them far too dry and frankly unpalatable. I am used to making pakoras myself and must say mine are far nicer and less dry. The scones and the hot cross buns which came with the same order were absolutely delicious! We were just surprised that these pakoras were not of your usual high quality.

On Monday the 10th of January, I went to put petrol in my car, I only had £71.51p in my bank, I put my pin in the petrol pump but for some reason taken my card out too early, however it took all I had left in the bank, this caused me and my children a great deal of stress as money is tight after Xmas and we are struggling, it's been 4 working days and I am yet to be credited, struggling for money food and gas, I've had to walk to work for the rest of the week and borrow money to get through, this has caused a lot of stress and I wouldn't like anyone to go through this, kind regards

I have to say your shop in Basingstoke is the worst run shop in Basingstoke for asking people why they are not wearing masks. Not once have I seen anyone asking people why they are not wearing them and no the people I am talking about are not exempt from wearing them. Very very shocked at your attitude towards this very simple task to ask people to wear masks
Regards
William Garland

Good afternoon,
Shopping in your Sutton Road MAIDSTONE Kent store is not a pleasant
experience at the moment. It is an extremely busy store at all times of the
day. The protection screens on the self service from the person next to you
have been removed even though Covid numbers are very high.
During the lockdown period the service was good and you felt safe but now
it has made me feel very vulnerable, no screens and hardly ever any hand
gel.
My mother who lives in HERNE BAY Kent says they still have all of their
screens up at the self service and is no where near as busy as the MAIDSTONE store they were never removed.

I ordered online a shop for Tuesday 30th November. The delivery never turned up, I went on Twitter to contact someone, I then received an email from Morrisons. It has been 4 days now and I still do not have my delivery and now the money has been taken out of my bank. Morrisons say they have delivered my goods, I have not received them. Please can someone help me as I can't afford to be out of pocket with money or food?

We went to your hoddesdon shop to day lots of prices were labled with wrong prices I got some hot diog sausages I did not realise that I was over charged they should have been £1 and I was charged £1.30 also got some hot food take away 2 chicken breasts and chips the chicken was very hard like it had been standing aged I asked for the chicken and chips as the lady was cooking fresh she said come back in a while and they would be ready so I did not see she had put the dried up ones in I ordered 3 lots and was very disappointed as we did not realise till we got home and live a fair way from the store I don't think we will ever go there again

What is the point of the online shopping service at Morrisons - if half your order is not brought to your home, leaving you without food for the week or better still the "creative" substitutions - substitution for rice crackers 3 packets of salt and vinegar crisps - bean medley - three packets of peas, carrots and peppers - or how about washing your clothes in some unheard of ECO conditioner instead of washing liquid for the washing machine - it has been consistently getting worse until this weekend they decided that NO FROZEN goods at all were going to be delivered - just like that almost 20 items not delivered - my food shopping for the week - why bother?
I was told to ring the store as staff would be there until 6pm so at 5.10pm I called and I called and I called - this is despite being told by the delivery driver that I would be calling - no one answered.
The store at Shrewsbury really does know what customer service is - and how not to give it!

The Morrisons in denbigh has its music so loud it's rediculous. We went to have a meal in there and the music was so loud everyone was shouting over it and each other to be heard. All the staff in the kitchen were shouting to hear each other meaning all that noise combined with the covid screams meant it was nearly impossible to be heard when ordering. My children had their fingers in their ears saying it was hurting their heads. When I mentioned it to the staff they said they would mention it to the manager but the music never went down. I won't be going there again as the whole experience was stressful and very unpleasant. there was no reason that the music needed to be that loud. We have been to many other Morrisons and we've never heard music at all. If I wanted to listen to music at they volume I would have gone to a nightclub

HI, I am a regular customer at your supermarket and quite often meet my friends for a catch up in the restaurant however the food is never hot and the cakes are never covered and are exposed to people sneezing, coughing ect. I have mentioned this to the staff on numerous occasions and still nothing has been resolved. kind regards

Sunday 31 October 2021. Took my mother shopping and we decided to have a late breakfast in the cafe. I have never witnessed such appalling service. Every table was in need of being cleared. One customer asked a member of staff for cleaning materials and she was given a cloth and cleaning spray - she cleaned the table herself.
In the space of 30 minutes, 4 customer demanded, and received, a full refund because their food was cold, unacceptably late and or unsatisfactory. Customers were openly taking photographs of dirty tables and the poor standard of food.
We waited more than 30 minutes for one bacon sandwich.

The whole experience was really dreadful. Mum and I have been using this Morrisons for several years, and the level of customer service has significantly fallen. The cafe is consistently poor.
I'm sorry to be negative.

Visited Morrisons Malvern on 25th October 2021. We had 2 fish chips and mushy pea meals. The peas and chips were almost cold. Fish was ok. No sauces even though we asked. About 10 tables
had not been cleared. Obviously short of staff. One poor man was trying to serve people, work in kitchen, take meals to tables and clear tables. An impossible task. I felt so sorry for them. All in all a bad experience and terrible meal. Betty Davis [protected]
[protected]@btinternet.com

I am absolutely fed up with trying to validate my Family and Friends Discount Club Card online. I have followed all the instructions carefully and although it say's it has validated the card it does not appear on my online shopping account as "colleague discount" which it always did when I had my previous "Plus Discount Card". I worked at the Wetherby Store for 10yrs and gave loyal service and am now 94yrs old and cannot do with ringing Customers Services who don't know anything anyway as it has nothing to do with them and get passed around from pillar to post. I would appreciate more help. My member Number is [protected] and my Family and Friends Discount Club Card is:
[protected] 0 There are two delivery addresses on my online shopping account and these are:
4 Scott Mews, Scott Lane, Wetherby LS22 6LH - mine
& 53 Fleet Lane, Tockwith, YO26 7QD - my daughter.
What can I do to get help with this? is it a technical issue, a card issue or what? No one seems to know. Help.

Hey guys,

I work pretty long hours and everyday I really look forward to lunch. Obviously. I normally go and get chicken and salad but today I was feeling a bit down so wanted to treat myself to some cheeky carbs and picked up a ham and Emmental baguette.

I cannot believe the state of the sandwich I bought. There was no sauce at all - no butter. Absolutely dry. I IMPLORE you to put some kind of moisture in this baguette. Please.

I received an online delivery yesterday afternoon at 3.10pm.
The missing item was 100 sterling cigarettes £51.
This is the 4th time that these have been missing.
Due to this I asked the driver jack to check the contents of my shopping before he left, which he duly did and verified that they were missing. He said he would ring to inform that this was the case. He did not do this whilst he was here but said he would do this later and drove off.
The previous times the cigarettes were missing the driver rang up straight away whilst with me and I received a refund and an apology straight away.
After a couple of hours of ringing and emailing, I was shocked to learn that jack had told them that the cigarettes were in my bags. This is an out and out lie. He is a thief and a liar.
Due to the fact that cigarettes have been missing from my order 4 times now, I would seriously be looking into the honesty of your staff.
This needs dealing with immediately. I have been a loyal customer of morrisons for 50 + years
Order number was [protected]
My customer number is [protected]

John Wyllie 51 Seafar Drive Kelty Fife KY4 0JX. [protected]@btinternet.com
[protected].
Enquired instore re the 18070 points on my receipt.
Told stopped some time ago. I had no email notification of this.
Phone the helpline number which store staff gave me.
NOTHING they can do? A disgraceful way to treat a pensioner.
Morrison's office must have seen these points build upon each of my visits to the store, and no one thought to advise me.
I am not happy at this, having been a loyal customer of the Cowdenbeath store since it opened.
John Wyllie