I wish to make a complaint about my visit to Morrisons petrol station on Saturday 8th January 2022 at 8 30am. I pulled up to the pay at pump put my card and entered my pin, to be told that pay at pump wasn't working. I removed my card put petrol in my car and paid in the kiosk.
On Sunday when checking my online banking there was a pending payment of £100 pounds from Morrisons. I returned to the kiosk to be told it should be clear by Monday if not to go to main store and speak with a manager. Monday came and it still hadn't cleared so went to the store and spoke with a manager called Malcom. He said that it should be cleared by Wednesday if not to go back.
I returned to the store on Wednesday as it still hadn't cleared. Again, I saw Malcom, he said that he would have to take my details as he had to find out who needed to call and would contact me with an update. Come Wednesday afternoon I decided that I would call head office. I spoke with a man and explained my situation and said that this had cleared my account and was unable to get a food shop or petrol to get to work, to which he replied there's nothing he could do and to get an overdraft. To make it worse he said that they get this problem all the time and they were working on it. He had no right in telling me to get an overdraft and he certainly shouldn't tell me that this problem is ongoing.
I went to my bank who said it should be cleared by today (Friday 14th January) if not to go back. So yet again I returned to my bank who said that it wont clear until Tuesday 18th January.
This means that I am still out of pocket of £100 a week later. I am appalled at the service that I have received.
Firstly, there was no signs on pay at pumps to say they weren't working.
Secondly, I still haven't received a call from Malcom the store manager at Milton Keynes.
Finally, the way I was spoken to on the phone to head office is totally unacceptable.