Food Lion’s earns a 1.3-star rating from 208 reviews, showing that the majority of shoppers are dissatisfied with grocery purchases.
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To Go
While delivering for Instacart today 9/30/24 at about 2:04pm I pulled in and starting calling the Food Lion to go phone. I contacted that number 7 times received the same message each time stating the associate was busy and it automatically hangs up. I am on a time limit so I started calling to speak with someone at Customer Service and I had to call 4...
Read full review of Food Lion and 1 commentAdvertised sales specials never in stock
Since the new sale ad came out June 26th, I have traveled to 6 different stores trying to find several advertised items. I've shopped at 10 a.m., 2 p.m., and 8 p.m. No store had in stock the advertised F/L ice cream, Athena cantaloupes, nor Boston butts. No store would give me a rain check. I know I'm just 1 measly customer that Food Lion will never mi...
Read full review of Food Lion and 1 commentNight time front in manager
Saturday, Mar 30, 2024 food lion in Prince George Va .. bogo sign “buy 2 get 1 free” on Red Bull drinks. It didn’t come off at register. I ask the self check clerk about this and she got manager Shirley (who took forever to come) she was rude.. clerk showed her and she yells across the front that was last weeks sale. Yells at me “ma'am that was last weeks sale” Didn’t offer deal and several signs were still up. It was the stores fault that several signs were up promoting this deal. She should have gave the deal since they had failed to remove these signs. This store has gone down lately. Poor management and rude employees
Desired outcome: Store to file a complaint against her and she should be demoted. She is not manager material
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Is Food Lion Legit?
Food Lion earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Food Lion. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Foodlion.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Foodlion.com you are considering visiting, which is associated with Food Lion, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The domain associated with Food Lion is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
Food Lion website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Food Lion has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 208 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Food Lion. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Blatant profiling
Mkay so a few minutes ago in the Lenoir, NC store on wilkesboro blvd with it being 7:25 PM, me and a friend walked into so we could use the cash back feature they offer because it's the easiest to deal with, we walked in and went straight to the energy drinks display cooler directly behind the registers so I could pick out a drink and we were not standing...
Read full review of Food Lioncanned baked beans under your brand name
if you're gonna sell this stuff and put your name on it you better make sure it is what it says..opened a can of these and it was 1/2 water...better talk to whoever makes this crap for you or kiss my [censored] goodbye...has never been this bad till recently i suspect cost savings and cheating the consumer...all you're doing is tarnishing your name most of your store brand products aren't that bad but if this is a trend that'll be the end of that.
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Rude employee
To whom it may concern at Food Lion customer relations: I am writing to inform you that I received a troubling notification from two friends of mine who are currently employed at the Food Lion grocery store on Easy Street in Greenville, NC concerning an employee at that location. I was told a cashier by the name of Connie (a middle-aged, African American...
Read full review of Food LionDisrespect from management to employees
On November 1, 2023, at 9:20 AM, the Customer Service person: Jessica as pre her saying you ready to get on the register. Sandra Juanita Scott responded no I don’t clock in until 10:00 AM. This is how it went then: Jessica: Jeff clock her in this took place in front of two lines of customers Juanita: said Jessica you and Jeff can NOT clock me in without...
Read full review of Food LionCustomer service
Tuesday October the 4th, the lady that was running the customer service register, her name is Marissa decided that staying on a personal phone call was more important than helping a customer checking out. It seems there was no manager around to make a complaint to because there were only 2 employees up front working. I find this lack of service off-putting...
Read full review of Food LionOnline order pricing not honored.
10/13/2023... first time shopping online for convenience... noticed bill was not accurate and assumed MVP card must be the issue... called customer service to discuss and seek resolution but was told the online price is incorrect and will not be honored... WTH!? Customer service rep advised "they handle all online orders thru instacart" but that's not...
Read full review of Food Lionfood lion to go
Order Details
Order ID: # [protected]
This occurred at the Morganton Blvd store. a kid named Jacob was total jerk toward my husband when we went to pick up our groceries. he was rude and condescending. we received a text that the order was ready then three hours later sent another one that said it not ready til tomorrow cause there is no one there to shop it. this store never has staff they make excuses for their terrible staff and bad attitude. the GM is rude and incompetent and doe not handle staffing or morale issues at all. he is especially rude towards women.
i will not be using food lion any further
Desired outcome: want that kid fired
Food lion vegetable department on Horner Blvd. Sanford, NC
The Food Loin on S Horner Blvd. In Sanford near the Big Lot is the worst vegetable department we have ever experienced. In the past I've returned peaches to get my money back due to rotten fruit in a sealed bag. Today, Oct 7, 2023 the fresh vegetable trays a fill with water, the vegetable have oxidized and are brown. We have pictures that should not be sent to the health department, but if nothing is done we will register a complaint. This problem has been experienced many times at this particular store and no other that we have seen.
Desired outcome: Reprimand or replace the management of the store. Hire a staff for the vegetable department that cares about the reputation of the store.
Came and grabbed a box of wine capracios to be exact.
I pick up the item off the SHELF bring it to the front … the barcode doesnt scan for them and she says cant sell this to you .. i say why .. she said its not in the system i said okay is that not your inventory peoples fault.. she said yes …. Awkawrd silence im just like so your letting your inventory employees do a bad job and customer who are contracting for instacart cant shop and make their money …. Horrible man
Desired outcome: New management
Employee service
The tall black man who is in the store on Turnberry is problematic. He likes to harass 80 year old senior citizens. When my dad comes to the store, he aggressively accost him. He attempts to make my dad the mockery of his jokes. He should be professional and don't get personal with customers especially defenseless elderly people. I have been to the store...
Read full review of Food LionNot enough lines open!
On 9/10/23 at around 2pm I went into the food lion in petersburg, va. There was one regular line open. Everything else was self checkout. The line for self checkout (which is what we were in, although I didn’t realize it at the time) was all the way (3/4 of the way) down a grocery aisle. This is unacceptable! Just a few minutes ago I was in the store in...
Read full review of Food LionI was wrongfully fired from the Aiken location
I was wrongfully fired from the Aiken location. I was told i did not do my production that night but i took photos, i showed the manager and he said he didn't care. I have gone to several places to get justice for it and it's like it doesn't even matter to them. The manager who did it stated that he didn't like me, and i'm not happy in the workplace and i...
Read full review of Food LionLettuce in produce section
The Food Lion on Springs Road in Hickory North Carolina is putting out Lettuce without any source of the product. The last 4 heads I purchased looked okay on the outside, but when you cut into it, it is full of dark brown spots.
Food Lion is known for their freshness, but I suggest you stop using the vendor and replace it with Dole produce, which backs their products.
Thank you!
Desired outcome: Unknown vendor for Lettuce dropped from Procurement Listing and replace it with Dole Lettuce
Cashier
I dont actually have a complaint I didn’t know where or how to make a good review. I visited the store in Roseboro, NC after my uncles funeral and I encountered 2 associates that were absolutely fantastic. I was feeling very down and I think she was a supervisor named Tiffany because she was managing up front and she welcomed me with a smile and said thank...
Read full review of Food LionOverseer and management
We were just at your Food Lion on Churchland Blvd. My husband went to get a couple (2) things from the store. He waited his turn in line when he was rushed by a large group of people that obviously did not like the fact that he was even there. One got in front, some were beside him, while others were behind him. The woman in front of him turned and yelled...
Read full review of Food LionHired and unhired
My name is Michele Mosley, I was a former employee up until the COVID epidemic. I had been with foodlion going on 4 years. My son was also employed with foodlion he has been with them since 16 years old he is now 34. He is now back with foodlion after he was terminated wrongly after contacting COVID. We both were terminated same day, from 2 different stores. My termination was a fabricated lie, mistake, anything but the truth. Anyway after 2 years I was offered to comeback and was excited to return to foodlion seeing I loved my job as a cake dercorater and this was my store, I shopped at this store, I embraced my fellow employees as family along with the very best customers in the world. So I was interviewed hired and was logged in to onboard, ready to start the following day. I quit my job and was ready to start next day, when store manager informed me I was being unhired. How does this happen, how can someone hire you and unhire you literally on your first day. Now I am without a job, I am going to lose my home and have no other recourse but to retain a attorney and try to make this right some how. HR should have at least notified someone earlier that I was not subject to be rehired. My life is in shambles and I can't tell you just how this has affected me.
Customer Service
I was checking out at the FoodLion in Oak Ridge NC. I was reaching to take my bag about the same time the cashier was putting it down and she accused me of getting in her face and started going on about her anxiety and that she couldn't handle people reaching for their bags. Her name is Rachael and she is a tall dark curly haired woman maybe in her 30's -...
Read full review of Food LionFood Lion Reviews 0
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Overview of Food Lion complaint handling
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Food Lion Contacts
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Food Lion phone numbers+1 (800) 210-9569+1 (800) 210-9569Click up if you have successfully reached Food Lion by calling +1 (800) 210-9569 phone number 0 0 users reported that they have successfully reached Food Lion by calling +1 (800) 210-9569 phone number Click down if you have unsuccessfully reached Food Lion by calling +1 (800) 210-9569 phone number 0 0 users reported that they have UNsuccessfully reached Food Lion by calling +1 (800) 210-9569 phone number
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Food Lion emailsesupport@foodlion.com100%Confidence score: 100%Support
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Food Lion addressAttn: Consumer Relations, P.O. Box 1330, Salisbury, Virginia, 28145-1330, United States
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Food Lion social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 02, 2024 - View all Food Lion contacts
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