Mr. Rooter
Reviews and Complaints

He was super nice and explained everything to me in a way I could understand. The price was a little steep, but I guess that's just how it goes with plumbing stuff. Overall, I'm happy with the service and would recommend Mr. Rooter Plumbing of Phoenix to others.

mr rooter plumbing of phoenix was great! they came early and did the job quick. we were back to normal in no time.

! Mr. Rooter Plumbing of Phoenix is the best! The tech was on time and did a great job. He was clean and efficient. He explained everything well. Thank you so much for coming out so quick!

They came quick and fixed it good. The plumber guy was cool and didn't disrespect me or nothin'.

the servis was great. they got here fast and did the job right. they told me everything i needed to know. i was happy with how it went.

They were great! They came to my house in just a few hours after I called them and fixed my big problem by the next morning. They were quick, nice and super tidy.

i always call mr rooter plumbing cuz they are very professional, knowledgeable and friendly, kennet is always on time and always go about and beyond to complete the job with a excellent customer service. thank you mr rooter for the excellent job on my kitchen!

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Joe B and Ken were awesome! They came over and checked out my issue and told me what I needed to do and how much it would cost. Ken fixed both my tub faucets and stopped the leak. But the main tub faucet was still dripping, so I had to call them back the next day. Ken and Joe came back the next morning and fixed the problem. I'm really happy I went with Mr. Rooter. I'll definitely use them again and recommend them to others. Thanks Joe and Ken!

I had a wet spot on the side of my house. When I called, the person on the phone was nice and set my appointment. The serviceman was on time and friendly. He checked water pressure, faucets, etc. He saw something not up to code done by another company, which was dangerous. He said to call them since it was still under warranty. I chose Mr. Rooter to fix it right. He came the next day and fixed it and the other problem. I was impressed with everyone I dealt with and am happy to have a new, reliable plumbing company!

David *** was very professional from the word go. He diagnosed the problem and studied all potential sources of the problem before going ahead with the work . He is a man of his word , very professional and very thorough . He is an asset for your company .

Awesome service provider made the appointment and they were very prompt and on time, very accurate with their diagnosis and very fair pricing. Jake the tech was absolutely awesome I really appreciate the service overall by this company. I will be signing an annual contract with them soon!

During a horrible week of power outage and damage, the company sent an angel named Daniel. He was a lifesaver. He was professional, kind, empathetic And a real joy to meet. He followed up on everything and guided me in the right direction with other necessary service People. Absolutely the best.

Jason, from Mr. Rooter came out for a toilet problem. He was really nice. He was completely social distancing, masked, gloves, took his shoes off. He was very thorough in inspecting and diagnosing the problem. He quickly fixed it at a reasonable price. No surprises. He let me know cost prior to doing the work. Thank you Jason!

Great job today by Ken *** at Mr. Rooter. Our water line into the house failed overnight and we needed a fast repair to get our water turned back on. Ken responded quickly, assessed the situation right away, and got to work. He even found a couple of areas of improvement that he took care of. We couldn't be happier with Ken and his work.

Mr. Electric did an excellent job for us. David was our technician and he was prompt, efficient and knowledgeable and very professional. He observed all practices recommended by CDC and went beyond helping with a couple of add on projects we added to our service call. I would highly recommend Mr. Electric for any electrical needs you may have.

I did not see Bob's ( Robert ***) name on the list, and he is the one that installed a very difficult ceiling fan for me. He did an EXCELLENT job! Took his time, tested it before he left, and was very professional! The ceiling fan looks fantastic, and I would definitely use Mr. Electric again! He deserves a raise for all of his hard work!

I have used this company for both electrical work and plumbing. I find them to be very professional and friendly, and they come exactly when they say they are going to come. I also like that they text you a profile and picture of the person that will be coming to provide the service. I have found all of the people that have done work to be friendly and knowledgeable. The only drawback is they are a bit pricey.

We are in the final step of selling our home. We needed this repair to close the deal. They came and did our repair on a Saturday Without any delays, the gentleman David *** arrived at our home with the most genuine and kindest personality.by far the best service I have ever received. This company has nothing but the best employee and customer service. I can't definitely say he was an angel sent from our God above. Thank you thank you

I really needed an electrician immediately. Two days without air in 90 degree weather and my home warranty wanted me to wait 8 more days! I'm so thankful to Adam and the crew for fitting me into their schedule and fixing my breaker within a few minutes. Although I had to pay out of pocket instead of filing a claim with the warranty company, I'm able to enjoy my air conditioning. I will be using their services again for a fan installation. The service was speedy and professional and I highly recommend them. I wish they had a warranty company!

Water heater crapped out. Called several places, and only one could come out this WEEK. Waited half a day for *** to show. Nothing.
Called Mr Electric today at 1pm. Was told they could have a tech here between 5&8pm. Great! Tech, Tony G, showed up about 330, job was finished in an hour. Expected to be given a sales pitch about needing a new water heater, blah blah, but in two minutes, he found the problem, showed me the problem, and quoted me , what I took to be, an exceptional price to fix it !
These folks have my business for life ! It has been a long time since I've felt a company actually lives up to their hype.
FIVE STARS

I called Mr. Rooter about a leak in my bathroom. They came out and told me that there was no leak anywhere. However, for $450.00 they would send a water detection service. No thanks. Within hours the paint on the wall was bubbling up with water. I called someone else. They came out and inspected with the proper equipment. I do have a leak, the wall was completely saturated. This company has screwed me before. Just last April they tried to get me to pay $3600.00 for a "P TRAP" that wasn't bad. I found out that even if it was bad, it was $1,000.00 tops. Then they told me that I needed needed new cleanouts outside. $2,500. They also tried to get me to spend another $7,500. for pipes under my house that "could " go bad. They sent in a guy with a ridiculous "testimonial " about how he saved two elderly women $10,000.00 from being taken by a company that he previously worked for. Showed me a fake thank you card and check for $300.00 for saving them. Apparently he thought I was an idiot. His dates didn't match up. This is THE ABSOLUTE WORST COMPANY I HAVE EVER DEALT WITH! Also, there was NO backup in my lines until they showed up to fix a leaking/ broken pipe. I said as much, they said it was coincidence. Really?

Did thousands of dollars of work that found out was unnecessary, didn't do any cleanup so mold grew all over my crawlspace, the area they re-cemented after digging out my driveway for no reason has completely broken away, old driveway is still fine, so they used crappy materials. They wanted me to pay another $9,000 for more unnecessary work, but fortunately I got a 2cd opinion. All I needed was to have my sewer ling rootered!

Bradenton Fl Mr Rooter bud a whole house repipe. They walked the yard, went into the attic and knew there was no water shut off in the house. They said they would have to add it as well as an overflow for the hot water heater. I was given a $13, 400 quote and told that included everything. Surprise, I got charged an extra $600 for "difficult access" since they had to dig a trench to connect the pipe to the house. They knew this up front. No notice of an additional charge. They did not pull s permit even though they told me they were fully licensed and insured. Well they were not, not in my county. For over a month I have had open holes in my walls and an open trench. After many phone call, s, they finally got their license and pulled a permit. I had to beg them to cut the old pipes off at the walls. Their excuse, "gee, we have to pay for our own tools and I don't have one to do that". Josh came back the day of the inspection and stated, it was totally my fault for failing to tell you there would be an additional $600 fee. I should have told you that I was charging it to your card." And yes, I have a witness.m
These guys are dishonest and totally lack professionalism.

We been having a back up issue in our basement..We called Mr Rooter..A gentleman came out ..Went down and put a camera and found a pipe was bad..Not to mention we had already been scammed before about installing a cleanout...Only to find out the cleanout was bad.(that was another company)..So the gentleman had quoted us the price and proceeded to tell us that this would stop our back up issue ..Mr Rotter stands behind there work. We was gaurteend no back ups ..Told us we would have to get the cleanout cleaned every 5 years..So we had the pipe replaced and the new cleanout installed..Told us we would have NO MORE BACK UP.Not even a year later went downstairs and there was a backup..The thing we were gaurteend no to have a problem with..Called Mr Rooter and they came out..They called the Restoration group out to clean up a mess that wasn't suppose to happen again.They cleaned the mess and power sprayed the line..but now your charging my insurance company $6, 000.00 to clean up a mess that your company admitted fault for. Not to mention some of the charges was never done.One we never ask for your Restoration company to come out..Your company did.All we wanted was to make the wrong right.Then tell us it would be covered under your insurance and the gaurteend would cover it..Now we get a bill for $6000.00 for your charges..That's bad customer service..
Thank you
Tammy Curtis

I used Mr. Rooter, Okla City prior and was pleased, so I called them again. I had a toilet tank leak at the tube to the water line. I couldn't keep a big enough receptacle at the leak as space was small. It would run over. By the time the plumber arrived, the floor was wet again. He repaired the tube but left floor standing in water. I started cleaning and slipped in the water, fell cut my arm and my head made a concave in the shower tile. My deceased husband was a plumber and would NEVER leave water on the floor. I called the company and complained, they came out and took photos and I never heard from them. I called today the owner (?) was very rude to me. I am an 87-year-old widow and all my years I have never had a public person be rude like he was today. He was a bully and on the defensive from the very beginning. When I called today he said he would return half the charge, It is not the money as his attitude that was so distressing to me. Thank you.

Called for service to my basement floor drain on 03/03/2019, as the water level had risen, but had not crested over onto the concrete floor - so I knew it was backed up and needed to be cleared. Technician arrived at 10am and assessed the problem & some other work and questions I had inquired about. When he proceeded to unclog the drain he ran into a lot of gravel & ran the line about 1 foot. He put his hand in the drain and felt the gravel and said that it felt like the pipe may have collapsed and he did not wish to break his line. So needless to say, my problem was not solved & $365.00 later I still have a backed up floor drain. Called the Dayton office and reported the situation, asked for a Supervisor to get in touch with me and requested to have my invoice and all estimates emailed to me. Dayton office called me back & told me Supervisor looked over paperwork, read what tech had reported and told there was nothing else they could do for me except call back when I was ready to have the $5271.00 job performed to fix my issue. On 03/04/2019, I called Roto-Rooter & got an appointment for them to come out and give me a 2nd opinion on the drain, needless to say, 30 minutes later my drain was unclogged (at a much cheaper price & 6 month guarantee) & on the condition he would have came back with a camera if he could not unclog the drain and no charges would be remitted if he didn't unclog it. Now my question for your company who blatantly gave me a bad advice on what was happening with my drain, didn't offer to take pictures & charged me for a service that was solvable, but did not solve it.

Cut water line while working on house next door did not bother trying to fix it until next day show up on the job after 10 am so been without water 20 hrs. Very unreliable crew some job boss Matt [protected] riding round Atlanta wanting to know if I wanted to rerun my line I don't know what kind of sense that makes they should have fix it when they cut not 20 hrs. later.

Stay away from this company. This company broke my main water pipe and then walked away.

My neighbor called Mr. Rooter Plumbing for service after his main water pipe was damaged by the roots of a tree on his property. The city read the meter on 8/15/2017 and shut down his water on 8/16/2017, leaving him a note saying that his pipe had leaked about 4, 000 gallons of water.

The plumber arrived on 8/17/2017 and shoveled to access the area of the damage. In the process, he broke my main water pipe which runs parallel to my neighbor's water pipe. The plumber fixed my neighbor's water pipe but departed without fixing mine.

I called Mr. Rooter the next day. They told me they abandoned my damaged pipe, because nobody was paying for them to fix it. They argued that my water pipe was leaking before they touched it; however, the city checked my usage record and detected no prior irregularities. In other words, my water pipe was not leaking before they broke it.

Attached is a photo which clearly shows a broken pipe, not a pipe with a minor leak.

Approximately two weeks ago, my fiance had a toilet overflow in her town home in Houston. The restoration company recommended Mr. Rooter out of the Woodlands, Texas. A technician came out the following day, roto-rooted the line, which only needed a plunger, then proceeded to repair the toilet. The final bill was $333, part of which was to replace the handle for $55. They claimed, when contacted, that all this was explained before work done, not true. My fiance also asked about fixing a stuck single handle faucet in an upstairs tub, they wanted $350 to do that. Thanks goodness she denied that operation. This company is a total rip-off and scam. Stay as far away from them as possible.

These professional scam artists are interested in getting commission cheques, not fixing problems. Charged $600 to poke a hole in toilet paper with camera described as a snake over a one hour period. The next morning after "fix", my basement floor was covered in sewage resulting from the non-fixed problem. Follow up calls not returned until late in the day, after a different ethical plumber was hired who actually fixed, with diligence on display over 2 hours, and was only charged $100.
The replacement plumber actually checked my clean out...can you believe it!?
Do not hire Mr Rooter...they only root one thing...and it hurts.

On 9/9/2016 I called on Mr. Rooter to snake a clogged toilet. The guy showed up and said it would cost $165. I thought that was high but said OK anyway since I needed a working toilet ASAP. So he unclogged the toilet and I thought that was that. He asked for the check and I asked for an invoice with a warranty. He said I would be getting that the next day as an e-mail. Instead I got a "thank you for using our service e-mail. No invoice, no warranty. So that irritated me but I shrugged it off. Then just 12 days later the toilet was clogged again. So I called and asked the woman who answered where I could find their warranty online. She said she didn't know, even though their ad said "best warranties in the business". She asked if I ever used their services and I said yes, and after only 12 days the toilet is clogged again. She said she would send someone over and he would be there by 2:30 pm. I waited until 3 and then called them again. This time a man answered and I told him no one showed up at 2:30. He said there was a 2 hour window and he would send over a man as soon as he completed the job he was working on. At 4:45 pm still no one showed up. So I called again and got the woman. She claimed she would have a man there within an hour. By then I realized that I was being scammed. No one ever showed up to unclog my toilet. Then I felt stupid for giving the original guy a check without receiving an invoice or warranty. I think I will take them to court for fraud.

Nice guy came the same day but he charged me more then switching the whole sink.Granted he told me the price before but he made it sound very bad(like i have to switch the pipes etc)after he finished the job i look at the receipt and it said he snaked it...
I could have bought drano for 5 bucks!
or called any other company and they snake any drane for $99
I manage 40 apartments and bec of one stupid thing like the price on snaking a pipe did they lose all that business.

Called a plumbing service (Mr Rooter) as my 17 month old water heater was tripping off and had to be manually reset due to an intermittent fault. A O Smith's service line said a technician had to be there to go through diagnostics. The person Mr Rooter sent asked me how to reset the heater and several other basic questions so I asked him if he had been trained on the unit or had been certified in a formal way. He got huffy and walked out. A call to the Greenville NC office (dispatch for the Raleigh area) said he left for another call. Another tech was to come on Saturday morning at 8 am and call when on way. Saturday morning at 8:30 someone shows up without the call, then when in front of the heater he discloses a $145 fee. No fees were discussed in the multiple phone calls to the Mr Rooter office. A O Smith had provided 5 names of companies they approved of for service, calls to those other companies stated their charges up front as to whether they did the diagnostics or did the complete repair. Mr Rooter did not do that.
It appears their business model is to get on site and stick it to the individual instead of being upfront about the potential costs. A O Smith confirmed the unit was under warranty for tank and parts while Mr Rooter;s office manager claimed the unit was out of warranty when provided information about the unit.
Call around before using this firm, a total non-service company!

We needed a dishwasher installed and I called Sears ($150), Home Depot ($140) and a contractor ($150) to get a quote. I thought it would be easier to use a plumbing service because I also had to get a couple of lines snaked.

I called Mr. Rooter accidentally, (I meant to call Rotor Rooter as I have had great service with them every time) and asked them what they charge for a dishwasher install. The lady told me that they don't have a set cost, they go by time. Seeing as I had 3 other consistent quotes, I was confident that the cost would be close to that.

They were suppose to arrive between 11am and 100pm. I called at 1:30 to see when they would be arriving. He lady said shortly.

The (unqualified) technician showed up with his backpack at 1:43pm. The install took him less than an hour. He went to snake our pipes and at this point (because he was late, I had to leave and my partner stayed to settle payment).

I got home at 5:30 to find out that we had been charged 259.53. The technician showed my partner THE PRICING BINDER, that apparently didn't exist when I called to get a quote. Shady. Unfortunately she paid the bill!

I called Mr. Rooter immediately and wouldn't you know it, they turn their phones off for the weekend. So I called Monday morning and spoke with the same lady and told her my issue and she said didn't they show you the binder. I was like yes, you told me there wasn't a binder I never would have hired you! Then she said I would have to speak to the owner, Ryan who wasn't is right now.

He wasn't in Tuesday apparently either. On Wednesday Ryan had to run out of the office to get ink for the printer as the lady told me they ran out.

After his office supply run, Ryan finally called me back and I was again reminded of the binder. Ryan stuttered a few times and said that was the price and didn't I use he $20 coupon...um what? Nice hidden jack fee! He then told me he didn't want customers like me. I think he meant customers who know the industry price.

Buyer beware do not use Mr. Rooter thinking that you are using the other company with a name that is close but actually a total miss and scam.

My father Called Mr. rooter in Tucson AZ when he had a clogged shower drain. When the plumber arrived, he just did not look like a plumber, he was very well dressed and carried only a clip board and cell phone. After a quick look at the water on the shower floor, we returned to the living room area where this Mr. rooter employee started his sales pitch. He wanted to do some power wash clean to clean all the pipes, only $6, 500.00. my father could not believe the price, he is 80 years old but his mind is not that far gone, and told this plumber/salesman that amount is ridiculous and would just like to just fix the problem with the shower. This plumber/salesman came down a little on the price offering a discount which was still ridiculous. At this point the plumber/salesman used his cell phone to call his office and received the ok to offer this service for $3, 500. Of course my father refused and the salesman left after charging $89.00 for the service call. I think my dad was happy to pay it so he would leave. Shortly after we called another plumber we found listed on Craigslist and told him the problem, in about an hour he arrived carrying an electric snake, he just looked like a plumber, wearing some plastic booties over his boots, after 20 minutes he was done, cleared the obstruction and ran the snake all the way to the street to be sure it was clear. The bill came to $95.00.

I contacted Mr Rooter to install a water line on my refrigerator. First of all he did not have all the parts necessary for installation. Had to leave to pickup parts. Took a long time to return. Upon returning he took a very long time to do this job. The price I was charged over $500 plus seemed a outrageous sum. After he left and my friend took a look at the job, the repairman failed to attach the clamps over the pipes to hold them in position. I noticed that the pipes were beginning to sag. I had to call the customer service and told them the problem. These pipes could have bent and may have caused the pipe to burst causing water damage in my home. I expected better results.
This happened on Saturday February 27. Not only was the price high but quality of work was unsatisfactory.