MSC Cruises review: Bar staff and beverage staff

Date of cruise MSC Seashore: Dec 22 to Dec 29, 2023. There were three incidents, during our duration on the MSC Seashore cruise line.

The first time was on deck 16 at the Jungle Pool Bar, My son is 37 years old and works for a fine hotel in customer service so he knows how to be patient for bartenders. He waited 30 minutes to be waited on before saying something because he noticed how the bartenders were overlooking him and waiting on people from other races who came after him.

The second occurred on the third day, with my grandson, he waited a whole hour and was also overlooked for service came to his dad crying and stated they would not wait on him for a soda, same floor 16 deck bar..

The third happened with me on the 18th floor at the pool bar. The waiter waited on me however, I received my drink after a family of 4 came after I received my drink after their beverage. When it came it was in a water glass sloppy made running over, and not mixed I ordered a strawberry daiquiri, which everyone knew strawberry daiquiri is not red and white. when I complained the person that waited on me would not return it. So I had to take it and return it myself. However, I am 63 years of age my son is 36 and my grandson is 10, what we all experienced and encountered was the full experience of racism with myself, my son, and my grandson You see we are African Americans, and half Irish. born and raised in the USA. however, I and my children were raised to treat people as you would want to be treated. although MSC Seashore was a great beautiful ship. The people you have on board are not suitable to work with people of different races. with all the money we spent to have a wonderful holiday. It was spoiled by racism and that's not good. It's a wonder that this company does not have a class action suit pending because everyone that we talk to explains the same incident happened to them. Also, the food there was the worst food I had ever had on the cruise ship I give it a 3 this company needs to do better. worst experience ever. We also always give a tip as we go with each person that serves us so money was not the problem.