Munnik Basson Dagama Incorporated Attorneys review: Paid up letter not received

I have called numerous times about my account. I was told by someone named Joseph that my account was paid up. He also said that the paid up letter would be requested. That was last week. I need this letter to finish my debt review contract. They will not release the red flag until this letter has been received. I called again today and the lady I spoke with said my debt was handed over to someone else even though it was paid up?. I need my letter ASAP please. I can't understand why I have to chase them for a letter which took my other debt collectors 24 hours.

I need help