Musescore.com
Reviews and Complaints

Missed the end of my trial, got carged and conctaed them for a refund. The girl instantly responded to me and refunded my money back. Really it's almost 2021, but these people stay real

I've asked for a refund because I forgot to cancel auto-renew and was out of cash but guys offered me a giant discount and of course, I said Yes. As a musician, I really appreciate such help and kindness. Thank you, guys.

Of course it's awesome that people can get assistance during winter holidays, and I think that only the best companies provide such service. But the fact that support has to work this time of the year until $#*!.pm is terrifying.
Do you have any private life there, huh?

Last friday I faced an issue with my musescore accoutn. I've tried to reset me pw a million times but was not able to do it. I decided to contact support because i was stuck. The girl who assisted me was super polite and helpful, she asked not to tell her name so i won't. Thanks again cutie

I'm pretty fond of MuseScore - both the software as well as the website. I've used to find numerous scores for many of my favourite video game compositions. Many of the people leaving bad reviews are simply salty about not knowing how free trials work. MuseScore is not the only company that does this.

When I first saw that I got charged for their service I was really shoked I mean to loose 50 bucks in 2021 is a tragedy. I contacted their support and they offered me good discount but I rejected the offer cause I thought that I was cheated. But then they issued a prorated refund to me and the same day I found their reminder in spam. Sorry guys

Me, I play the trombone since about 8 months, and Im very passionate about it.
I saw some YouTubers use a notation software, and I didnt even know those existed, so i searched for one.
A free and working one.
After a few months, I still think Musescore is a great option for anyone, and I would rate it 5 stars any day.
Anyone should give it a try.

The customer service representative that helped me was very sweet and did everything in their power to help me! I was in a unique situation with my arts career and they completely understood. I will say I did not get a full refund, but I got most back and am very satisfied with what I did get refunded. The service was very useful to me while I needed it, and when I do return to the arts I will be using it again!

I forgot my login details, such as the user, which email address and my password, and could therefore no longer use musescore. I then emailed musescore and received a prompt response. I was supposed to prove, that I had paid the fee for the annual subscription, otherwise I could not prove my identity. Fortunately, I didn't have to initiate an identification process.
After I emailed my credit card statement to musescore, a short time later I received my username and the information of the email address I was registered with. I logged in again and was able to call up a link to select a new password. Since then I have had access again and use musescore.
That's what I call an uncomplicated service.

For my MYP Personal Project, I decided to compose a musical piece for the piano. When searching for a suitable app for me, I came across Musescore 3 and downloaded it. It was amazing.

I consider myself an intermediate when it comes to music. For someone of my skill level, the app was extremely easy to use. I was able to find almost everything I needed in the palette (I added extra things that I needed to it). Moreover, I could even personalize many components in my score. In the case I had any problems, I could look at their website and find answers. This last thing was extremely useful too. It is worth mentioning that you can share your score with others and vice versa, which works very well seeing that people are creating new scores daily.

I don't know about the free trial though, as I decided to use the free version all along. So, I won't give my opinion on that. However, I don't think that it is really their fault, judging from other reviews I saw.

I am a long-time subscriber to MuseScore Pro. I was concerned that I had unintentionally clicked on a button on their site that might cause me to incur fees for a second subscription, so I sent them a message asking them to cancel any such second subscription because I already have one. Their answer was that they had cancelled my subscription (ie my existing one; I can only assume that I had not actually made the feared mistake). I have sent emails to them asking that they reverse that and reinstate my original subscription (which has price-protection benefits as a long-term continuous user - if I simply resubscribe I will have to pay higher fees). I cannot get a sensible answer to anything.

I signed up for what I thought was a free trial December 2, 2023. Within minutes, I realized I would not be able to use the service for what I needed, so it was 100% useless to me, and I went to cancel. But then I saw I had already been charged $39.99. I reached out for a refund because I thought it was a mistake, but they responded only offering to give a partial refund.

I searched them and found tons of complaints like this. It looks like their business model is mostly just scamming people who think they're getting a free trial. Any legitimate business that had this many complaints from people who thought they were getting a free trial would fix it, but this is a scam.

The 1-star rating says it all. Even more incredible, Musescore sees nothing wrong with how they conduct business. It's really no surprise considering that MuseScore relocated its headquarters to Cyprus. Interesting choice. Cyprus is known for its beautiful endless stretches of golden sands, secluded bays and rocky coves. A tourist's delight indeed. It's also known for human and drug trafficking, counterfeit goods, smuggling and favored by Russian oligarchs and other wealthy people and businesses to hide their often ill-gotten assets. Just saying...

Dear MuseScore,

In the year 2022 on 5th of November I made an annual subscription for MuseScore (username: martacikovic, mail: cikovic.[protected]@gmail.com) In the meantime I was confident that I unsubscribed and I didn't use MuseScore the remainings of the year. With no warning email, I realised that on 6th of November, you charged me for the following year of annual subscription for which I unsubscribed. I tried unsubscribing again and I deleted my existing account.

I tried Musescore LEARN and liked it! Yes, the midis sometimes sound weird, but I am teaching my daughter music so it's helpful. I actually wound up purchasing it through an offer that came from Musescore to my email during the trial period. When reviewing my subsequent credit card statement, Musescore charged me an ADDITIONAL FULL-PRICE AMOUNT for an additional part of their offering (PRO). WTH? I had only signed up for the 1 thing that I tried, and in good faith I purchased it. I reached out for a refund of the unauthorized charge but they stated I had also initiated a trial of PRO (which I had not) and the refund was declined per their "gotcha" clause. I wouldn't recommend trying via the “free” trial, primarily because dishonest practices like this that scam people out of additional money shouldn't be tolerated in this age of 100% online transactions. There are offerings from other companies that are more ethical. Stick with the totally free option or you risk getting raked. I am working on getting the unauthorized charge refunded as I have every single email from Musescore to prove the sequence of events. They are not based in the U.S. and don't seem to give a crap.

When it comes to online music resources, Musescore.com is often one of the first websites that people think of. However, I recently had a very negative experience with this website that left me feeling cheated and frustrated. Despite the fact that I only wanted to try out a few pieces of music, Musescore.com forced me to give them my credit card number right away, which immediately set off alarm bells in my head. To make matters worse, the music that I downloaded was incomplete, leaving me with a very unsatisfactory experience overall.

Despite being lured in with a free 7-day trial, I quickly realized that it was a joke: I still had no access to full pieces of music, and it seemed like I was being pressured into paying for something that I didn't really want. With this in mind, I decided to cancel everything and asked Musescore.com to remove my credit card information from their site. Imagine my surprise when I received my credit card statement and saw a charge for $4.00 for one piece of sheet music that wasn't even complete! To make matters worse, they also charged me for a full year of music service, which amounted to $49.99. Needless to say, I was outraged by this and felt like I had been scammed.

In an effort to get some justice, I immediately contacted the Better Business Bureau to complain about Musescore.com's practices. Unfortunately, their response was to simply tell me to file a complaint with the Attorney General's Office. After doing this, I thought that the matter was resolved and that I wouldn't have to deal with Musescore.com again. To my surprise, however, I recently discovered that they are trying to charge me again, despite all of my previous efforts to get them to stop. Overall, my experience with Musescore.com has been incredibly negative, and I would advise caution to anyone who is thinking about using their services in the future.

Dear Reader,

I came across Musescore.com while searching for a music notation software and decided to try out their free trial. However, I later realized that I had unknowingly clicked on the trial option, as I usually avoid such tactics. Despite never actually using the service since day one, I was charged for an auto-renewal in October 2021 through Google without my authorization, which was processed through PayPal.

I was disappointed that these big companies did not check with me, the account holder, before processing the payment. When I noticed the charge, I immediately contacted both Google and PayPal to request a refund, but received no response. I also notified Musescore of the situation and requested that they terminate any further subscriptions.

I must say that I was displeased with the lack of accountability and assistance from the companies involved, but I still hold Musescore in high regard for their musical offerings. As a Singaporean, I request that Musescore arrange for a refund to be issued through either Google or PayPal.

Best regards,

Vincent Ho.

After my experience using Musescore.com, I cannot in good conscience recommend this service to anyone. While the website itself may be functional, their customer service is severely lacking. The only mode of contact available to users seeking help is via email. Unfortunately, this avenue of communication is notably flawed as the response time for an inquiry can take far too long.

My frustration with Musescore.com reached a peak when I discovered that I had been charged for a subscription I had thought I had cancelled. Upon receiving notification of the charge, I immediately reached out to them for assistance. To my immense disappointment, their reply assured me that my account had been cancelled and no future charges would be made. Despite this assurance, I found that I had still been charged the following morning.

Given the lack of prompt and reliable communication with Musescore.com's customer service team, I had no choice but to dispute the charges with my bank and formally report the incident to appropriate authorities. It is unacceptable for a company to engage in what amounts to theft, and I urge others to exercise caution before using this service.

As someone who is passionate about creating and sharing music, I was excited to learn about Musescore.com and their platform for music notation editing and sharing. However, I unfortunately experienced the same issue that many other users have reported - being charged for a full year subscription after my 14 day trial had ended. The unexpected charge of around $65 Canadian definitely left a sour taste in my mouth and made me skeptical about the company's practices.

After researching further, I came across additional reviews on websites like Site Jabber and Trusted Pilot where users had also reported being charged even after cancelling their trial. This pattern of behavior is certainly concerning and made me question whether Musescore.com is truly trustworthy.

As a precaution, I decided to take action and have my credit card company send me a new card to ensure that I wouldn't be charged again without my consent. I also want to emphasize the importance of reading reviews from actual customers before signing up for any subscription service - it can save you a lot of headache and frustration down the line.

While I still appreciate the concept behind Musescore.com and the potential benefits it could offer to musicians, their questionable billing practices have unfortunately tarnished my initial enthusiasm for the platform.

As a MuseScore PRO subscriber for the past year, I have been pleased with the features and functionality offered by this music notation software. With automatic PayPal payments set up to renew my subscription annually for $29.99, I have found the service to be affordable and reliable.

However, my experience with MuseScore took a turn for the worse when I received a pop-up message on my iPad promoting a new PRO+ subscription for $39.99. Believing this to be a renewal option for my existing subscription, I decided to go ahead with the payment.

Only an hour later, I realized that I had been charged twice by MuseScore in the same day – once via PayPal for my annual subscription, and again via iTunes for the PRO+ subscription. Disappointed and frustrated by this, I immediately cancelled the additional subscription on my iPhone. Unfortunately, this only cancelled future payments and did not provide a refund for the duplicate payment already made.

When I reached out to MuseScore support for assistance, I was met with reluctance and refusal to refund my money. As a loyal and long-term user of this service, I find it incredibly unfair to be double-charged without warning or explanation. This experience has left a sour taste in my mouth and I will not be renewing my subscription in the future. Moreover, I will definitely share my unfavorable experience with others, and encourage them to exercise caution when considering using the MuseScore service.

Like many others on this website, I too wanted to share my experience regarding musescore.com. I was curious about the service they offered and decided to take up their 30-day free trial, which allowed me to use it once. A few weeks later, when I tried to log in to cancel my subscription, my login credentials did not work, despite being saved in my browser. I immediately contacted their support team to resolve the issue, but to my surprise, they could not locate my details.

While my customer support case was still pending, I was charged a yearly fee of 65AUD on my credit card. I was astonished by this turn of events and contacted them right away, demanding a refund since I wasn't even able to use their service. However, they refused to refund the entire amount and instead kept the cost for a monthly charge. I found this to be quite unfair because it was their mistake that led to the issue and not mine.

In conclusion, I can confidently say that my experience with musescore.com was dreadful and I don't want anyone else to go through a similar ordeal. Their customer support team is not helpful, and their business practices are questionable. I would advise anyone considering their services to think twice and perhaps look for other alternatives.

As someone who was looking for a reliable online platform for music composition, I decided to try out Musescore.com. After a free trial period, I ended up being charged a fee of $49 for a year-long pro-membership subscription. While I was not initially aware that the website had an auto-payment feature, I had only used the site once during my trial period. According to the site's policy, I was eligible for a refund if the subscription was cancelled within 14 days.

Due to the sudden charge, I contacted the support team immediately and they kindly offered me a 40% refund. I requested a full refund, but did not receive any response from them. Despite this initial frustration, I was later contacted by their support team who offered to return $42 out of the $49 charged. While it was disappointing to lose $7 for nothing, I was just glad to have received a refund at all.

After conducting some research, it became clear that the company behind Musescore.com was located in Eastern Europe, likely in Belarus. The names of their staff, their working hours, and the domain registration data all pointed toward this conclusion. While it is understandable that any business would care about generating income, it was disappointing to see that they seemed unconcerned with their reputation.

Despite my initial frustration with their customer service, I do appreciate that they eventually offered me a partial refund. In the future, I would recommend that Musescore.com provide more transparency regarding their auto-payment feature and consider offering full refunds if a customer cancels their subscription within the allotted 14-day period. However, I will say that the actual composition tools on their site do work well and offer a lot of options for users.

As a person who doesn't usually leave reviews, I feel compelled to share my experience with Musescore.com. Initially, I decided to sign up for their free trial but quickly realized that the app wasn't what I was looking for and uninstalled it. However, to my dismay, I saw a $52.99 charge on my credit card a few days later.

Thankfully, I was able to reach out to their customer support team to investigate what happened. Unfortunately, I was informed that I had selected a payment option that didn't include a free trial period, which seemed strange to me because who would willingly opt out of a free trial if they saw that option? I was left feeling frustrated and confused as I had not seen any clear communication about this when choosing my payment plan.

Despite my polite request for a refund or reconsideration of the charge, the customer support team was unable to provide any further assistance. It was disappointing to learn that a seemingly innocent mistake could result in an irreversible charge, leaving a bad taste in my mouth about the company's business practices.

Given my experience, I want to caution others to be extra cautious and read the fine print before choosing a payment plan on Musescore.com or any other service. I hope my feedback helps others avoid a similar predicament in the future.

When it comes to music notation software, Musescore.com is unfortunately not quite up to par. Although the latest version was downloaded and installed, it failed to recognize the user's audio device. Despite attempts to fix the issue by uninstalling and rebooting the computer, the MIDI icons remained greyed out and nothing appeared in the I/O tab in Preferences. This is certainly frustrating, especially when compared to other software like Sibelius, which the user notes they normally use despite their dislike for it.

A quick search revealed that this issue has been reported for over a year, which is concerning given the Studio One's apparent inability to fix it. While Musescore may be an open source software, it was acquired by Ultimate Guitar in 2018- the largest guitarist community website which includes guitar and bass guitar tablature and chord sheets. However, customer ratings on the Musescore site indicate that Ultimate Guitar may be just as incompetent as Avid and other larger music industry players.

Overall, it's a disappointing experience for the user who expected better from Musescore. In the end, they may have to return to Sibelius as Musescore's glitches can impede the creative and technical process of writing and arranging music.

I recently had a negative experience with Musescore.com that I would like to share with the community. I was searching for a specific music sheet and stumbled upon their website, where I was lured into signing up for their free trial without fully understanding the terms and conditions that would follow. Unfortunately, I was charged $49 for a one-year subscription and immediately reached out to their customer support team for assistance. Initially, I was impressed with their prompt response time, however, I quickly realized that their standard template response was not satisfactory. I was given the option to receive a partial refund or keep the subscription for longer, but when I replied, I was met with radio silence.

At this point, I decided to take action and opened a dispute on PayPal in hopes of receiving a full refund. Unfortunately, my confidence in Musescore.com plummeted when they failed to respond to my correspondence. This lack of transparency and communication is unacceptable, and I am left feeling frustrated and disappointed with my experience on their website. If anyone has had a similar experience, it's essential that we band together and alert the appropriate authorities of this fraudulent behavior. Music is meant to bring people joy, and businesses that rely on deceptive practices do not deserve our support.