Menu
Login
We needed new satin waterbed sheets. I have purchased sheets online in the past but could not recall the vendor. A few quick searches on Google brought up MyRest.com. Their home page offered "Free Shipping" so I looked at their offerings and found: (Large type, my text, Small type, copied from their web site)
"Poly-Satin King Sheet Set Champagne". Described as "Poly-Satin King Sheet Set Champagne
Made from the highest quality satin available, these sheets are very smooth, slick and silky. Our satin sheets are tightly woven, luxurious, and durable." Priced at $69.95.
I looked for a return policy in the "Account Services" area of the Homepage but saw no restrictions, just the procedure to return an item.
I placed an order on May 27th and paid with my credit card. The sheets arrived on June 8th. Upon opening the package, it was immediately apparent that these were not the sheets I had ordered. They were NOT "very smooth, slick and silky" but had the texture of cheap cotton.
I went back the MyRest.com and completed the "Return Merchandise Form" which came with my sheets already listed. I followed all instructions carefully, listing the RMA code on the outside of the package, and mailed the package on June 9th . I also used "Delivery Confirmation" on the package. USPS delivered the package to My Rest on June 15th.
By June 30th, I did not have a credit on my credit card so I used the "Contact Us" on their site and ask why no credit. I received an automated response on June 2nd and an explanation on June 3rd stating : "Your sheets have been refused by our warehouse. The sheets will be sent back to you. They are a nonreturnable item.".
I called My Rest’s 800 number, spoke to Sarah and was passed on to Todd. After being disconnected and redialing, I explained the problem. Todd informed me that, by Florida State Law, sheets were "nonreturnable". I explained that the sheets I had received were NOT what were described on the web site and not what I had ordered. His response was basically, tough ###! They would not take the sheets back and I wasn’t going to get my money back.
In essence, I did NOT receive the merchandise I ordered. My Rest either shipped the wrong sheets or committed fraud in their description of the sheets. Since they claim that Florida law prohibits the return of sheets, they committed a fraudulent transaction from the start. They shipped a low grade of merchandise knowing in advance that the customer had no recourse. My Rest stole $69.95 for sheets they did not deliver and cost me an additional $7.26 in postage, and to date have not returned the sheets to me as stated in their email.
I would strongly recommend that anyone considering making a purchase from My Rest, reconsider and chose another vendor!
Now for the true story on:
Richard Cavender
15920 SW Oberst Lane
Sherwood OR 97140
Our return policy states that opened sheets are non returnable - Our return policy is available from EVERY single page of our website - Richard states to us that he did not "see our return policy" and it's not his responsibility to read it.
During the check out process - It asks that you agree that you have read and understood our entire return policy. YOU HAVE TO AGREE TO THIS OR YOU CANNOT CREATE YOUR ORDER. - Richard stated that he didn't remember seeing that.
2 confirming emails are sent to Richard rhodies@pcez.cm which also state that if you do not agree with our terms and conditions then to please cancel your order right away. - Richard states that he did not receive them.
By the way our return policy specifically states that we do not guarantee "FEEL" and that the customer is taking full risk in purchasing something over the internet that they cannot touch before buying. As we know, everyone has a difference in option. There is NO WAY in fulfilling everyone's expectations. -
Richard stated that he would send out complaints if he did not receive his full refund plus the shipping costs that it cost for him to return his product.
This complaint was put in on 08/24/06 - His Visa Card was refunded on JULY 10TH 2006 -
This complaint has no merit and was threatened to be used against us if we didn't waive the 10 dollar restocking fee. We felt that after making extreme exceptions to accept the OPENED sheets back and refund him we would not be blackmailed even if it was for only 10 dollars.
I have ordered sheets from myrest.com without trouble. still using them today and thinking of placing an additional order. my sheets came with "stay tight poles" which are AMAZING! sheets stay tucked in and NEVER come out. I say "keep up the good work" :)
I ordered California king size sheets, washed them once in cold water, air dried, so as not to shrink them. They did not shrink but upon putting them back on the bed, they ripped. They had been used for a matter of two weeks. When I called to ask about options, I was told that sheets are non-returnable once they have been washed! These were so cheaply made! This company does not stand behind any of their product. Shameful!