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I have placed order on 15th September 2017 for 10 inch Tablet (SANEI N10) through Myefox.com from Bangalore, India and paid upfront around Rs.11000/- or $187. They gave a tracking number and say that it was dispatched on 29th September 2017. They gave this website (http://www.sao.cn/en/index/home.jsp) and asking me to check. But this tracking site says the product is lying in Hangzhou International since 16th October 2017. No change of status since then. But so far not received product, It is more than 3 months now. They keep saying soon you get. I have asked to cancel the order and refund my money, they are not responding and even no reply from them. I even sent e-mail saying I will approach consumer forum, but no reply from them. I even paid $11 as insurance while ordering the product. Do not know what to do?
The complaint has been investigated and resolved to the customer’s satisfaction.
After receiving the non working tablet it was very difficult to get them to take it back but when they finally did they refused to reimbursement the $25 to ship it back to China... offering me coupons towards another product! I would never buy from them again... never..
"Date Ordered: Wednesday 30 November, 2017 Order status: paid, not processing, not shipped. All attempts to contact the seller come to an answer: "Please don't worry about it, everything is going well with it"."
They are selling knockoffs, MYEFOX are a scam. I ordered a 10 in android tablet from them got it after waiting almost a month the box says superpal not superpad it was not sealed and it didn't even have the converter in the box. When i contacted them {Bonnie) the woman i talked to with the live chat option on the site told me if i buy something else they would gladly send me the converter that was supposed to be in my box any ways!
I managed to find a charger but the unit still didn't seem to be charging properly and it was flicking to a white screen no matter what i was doing on the tablet. I set it aside let it charge overnight the next morning i get on and it will only load to the android screen hasn't worked since now i am stuck with a hundred fifty dollar piece of junk and that's not including all of the accessories i bought to go with it. Now they are not responding to emails. I have contacted them through pay pal email and through their site, and don't bother calling the number is always busy. I have contacted pay pal and my credit card company to get my money back. Next time i will go with US top seller instead of taking my chances. Warning stay away from MYEFOX! Bad products and bad customer service!
Complain to the GSM device that is not in accordance to the specification published internet stores,
The unit I sent the seller
After 6 months came to a phone that matches your desired specifications.
The package that I took at the post office was not damaged.
In the package is s trading box, not the manufacturer box.
In the box is a device that is damaged by long term usage, battered, scratched, dirty.
If I bought a second hand on eBay would get better.
For the price I paid, I got a device second hand in extremely poor condition, after 6 months of waiting.
Even such a new device is a fraud, Embedded software is below average, free software from net.
Conclusion:
The company lives on scams, people are acquiring of garbage, the owner uses PayPal for advertising, with the intention of cheating customers.
THIS WEBSITE IS A SCAM! BE AWARE OF THEM. No customer support, no help. You should buy product at your own risk. I had to loose money to this company.
Beside what is said already, it suits them well that they promote their crappy site via forum and blog comment spam.
Yes, you can believe the reviews here about them. They are that bad! If you order any electronics like a tablet, be ready to be stuck with a doorstop because it will not work and they will not provide any after-sales service to help you.