Namaqualodge Country Hotel review: Bad Service 6

We at Namaqua Lodge would like to extend our sincere apologies for the unfitting experience you had with Namaqua Lodge. However, we also thank you for taking the time to inform us regarding your recent Namaqua Lodge experience. Rest assured your complaint will be forwarded to our Innes Spies for further investigation and to the relevant team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future. A Customer Care Consultant will contact you shortly. Kind Regards Namaqua Lodge Jenny Spies

Bad Service – Namaqualodge Country Hotel, Namaqua Tours

We would like to complain about Namaqualodge Country Hotel and Namaqua Tours in Vanrhynsdorp on the West Coast.

We will NOT recommend your lodge and tours to anyone. Your tours and lodge is unprofessional and the service is pathetic. No matter what we complaint was, anything was to much effort. Nobody was helpful.

Jenny Spies Cell: [protected] Innes Spies Cell: [protected]. We want to thank you for making our holiday the worst ever. We will not be coming back again.Please do NOT stay at Namaqualand Country Lodge and travel Namaqua Tours, Namakwa Toere you will regret it.

This family will swindle you: Jenny Spies, Innes Spies, Mike Spies, Innes Spies (Jnr).

Namaqualand Country Lodge, Namaqua Tours.

Tel: [protected] Fax: [protected] or [protected]

Cell: [protected] - Jenny Cell: [protected] - Innes Cell: [protected] - Mike Cell: [protected] - Innes (Jnr)

Facebook: Namakwa-Toere

websites they use: http://www.namaquatours.com, http://namakwatoere.com, http://namakwatoere.co.za, http://namaqualodge.co.za

I booked a night at Namaqualodge Country Hotel after i had a look at their website called them and stated that we are getting married on the 25th of August and would want to sleep over, also that we want the Bridal Suite if they do have one, which was n't a problem. They stressed however that no early breakfast will be served on Sunday morning as they were going to church I wasn't very happy with the situation but said it would be fine.

We were called to please come and pay before the Saturday evening, which we did. Innes showed my husband a room he paid and left.

Great was our surprise and amazement when we got to the room . there was two single beds with blankets pushed together a bathroom with a concrete floor that was cracked and patched the tiles had mildew on, The carpet in the room was filthy had dark spots on. The towls spelled of mothballs, the tv didn't work.the only plus was there was coffee and rusks. And I guess for the money we paid we should be thankful.

The head board of these two single beds were lose so if you move it bangs against the wall. If I could find someone I would have complained.

What a disaster, My wedding night which was suppose to be magical was a nightmare.

Not value for money.

The room was not supplied with things like water, coffees and teas, toilet soap. Toilet was not fixed even though we pointed out the problem - we were told just not to flush it during the night. Food not great and waitress uninformed about items on menu.

Sterna Luyt, South Africa

Jenny Spies - Owner, Namaqualand Country Lodge

http://za.linkedin.com/pub/jenny-spies/7/735/177

Be very carefull when dealing with Jenny Spies of Namaqualand Country Lodge in Vanrhynsdorp South Africa.

! You have been warned !

Namaqualand Country Lodge - http://www.namaqualodge.co.za

Contact Us

Tel: [protected] Fax: [protected] or [protected]

Cell: [protected] - Jenny Spies
Cell: [protected] - Innes Spies
Cell: [protected] - Mike Spies
Cell: [protected] - Innes (Jnr) Spies

General enquiries: info@namaqualodge.co.za

I don't know who the lady was with a baby on the front of her body when we tried to watch the rugby, after being told when we went to check earlier if we could and was told yes and that no reservation was required, but she was the rudest, most unfriendliest, terrible person I have come across and such a person should not be in charge of an establishment like that, it just not gives this lodge a bad name but the little town and the community, we will never ever set foot there again and we will make sure everyone knows about this establishment and women and don't go there-HOU VERBY people! 1stly every table was reserved and we were basically chased away like street dogs and secondly she basically told me that I was a liar and that my husband could not have come in to check earlier that day for availability when I was with him. Worst place, worst person/service ever. Be warned people, DO NOT set foot there, you'll be treated worse than a dog!