NBA Store
Reviews and Complaints

As a passionate fan of the NBA, I recently decided to shop at store.nba.com for some official merchandise. However, my experience left much to be desired. I placed an order for a custom jersey but mistakenly selected the wrong size. Within 50 minutes of placing the order, I contacted their office seeking assistance, only to be met with disappointment. The customer service representative informed me that the order was too far along in processing to make any changes, citing it as a final sale. This lack of flexibility and understanding was disheartening, especially considering my genuine mistake. It's truly disappointing when a company fails to prioritize customer satisfaction and provide reasonable solutions to simple issues. My overall experience with store.nba.com was marred by this incident, highlighting the importance of efficient customer service and order processing in creating a positive shopping experience for fans like me.

Ordered the wrong custom shirt and they were able to refund me and send the shirt anyway. Totally unexpected and I appreciate the effort. Not a bot :)

Doreen was very helpful in addressing my issue. She was courteous and concise. She made me feel as if she were listening to me. I am thankful to her. Excellent customer service.

I ordered a slam magazine Allen Iverson shirt. Was nervous about receiving my order on time considering reading all the bad reviews. After ordering it shipped the next day and was delivered less than a week later!

Reading the reviews of other users I feel exceptionally lucky to have had Cristin as my rep to return my custom plaque. Cristin followed up in a timely manner, set the proper expectations and has made this process extremely painless. I am very happy with the service.

Jose was amazing to work with. When I first called about my issue I was told 24-72 hours and someone would get ahold of me but I was contacted within hours even on the weekend! I was treated with respect a d professionalism. Jose helped me figure out my issue and assured my needs were met!

I ordered a lot of jerseys about a month ago, 1500bucks worth, They said the order was under review and I would receive a reply within 24hrs. 72prs passed by and no response, so I sent a follow up email asking them to just cancel my order.

3 weeks go by, and all of the sudden, I receive a package from DHL. No prior notification whatsoever from customer service from both of my emails.
Ok, so whatever. As long as I receive my package, I was okay with it. But no... it doesnt end there. I ordered a Lebron MVP Jersey which was about 200bucks, the most expensive item in my order, and it was missing, in addition I ordered a lot of Rui Hachimura jersey I was planning on giving to friends and family (16pcs) only 14 arrived.

I didnt know if someone tampered with my package during transportation or if NBA store just forgot, but I contact them AGAIN about the situation, and I also contacted DHL to see if my package was tampered with.

DHL was very quick to look into the matter, their response time was flawless.

5 days go by, and I FINALLY receive an email from customer service.

Their response: We are currently have no stock of Lebron MVP Jersey, and we have no idea when we will get more.

WTF!?

If you cant deliver exactly what the customer ordered, dont fkn bill them for the whole order, furthermore you should FIRST notify the customer about the shortage in qty and ask confirmation if they would still like to proceed with the order or not. ( I had already planned on ordering through fanatics so I would have much rather NBA cancel my order altogether) but nooooo, they decide you dont even get that option, to bill you the full amount and ship you a shortage order.

Simply the WORST customer experience ever. Considering the revenue increase NBA is experiencing the last few years, it sure wouldnt hurt to put more resources into customer service for the products you are selling. I will never buy from nbastore again.