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NEOFILL FOR KRON SPA SPECTACULAR IS A JOKE! DO NOT USE THEM! THEY WILL GIVE YOU THE RUN AROUND IF YOU DON'T GET YOUR GIFT CERTIFICATES AND WILL CLAIM THEY ARE NOT RESPONSIBLE.
Ordered gift certificates and one set was missing. Got all of the gift certificates at the same time except for one. Was charged on the credit card for the amount though. Contacted the Mr. Skow twice @ [protected] and no response. Contacted Neofill by email first and no response. Called again and got hung up on twice! When I finally got through they said that they have to wait for KRON to contact them and let them know how to proceed. That has been over a week ago and no word. I even scanned all of the gift certificates numbers that were sent to us and they said that they did not need it. REALLY! How do you know which one was not properly delivered. If you use the numbers on the card you can see that one set was not used since we already had our appts at the salon. Maybe I should call 7 On Your Side?
The complaint has been investigated and resolved to the customer’s satisfaction.
This is disturbing! I was about to purchase a certificate, till I saw it required shipping?!? In these days of groupon, buywithme, livingsocial, coupme, and more, which are able to send certificates via e-mail, what's with the surcharge for shipping UPS? E-mailed certificates, which are also numbered, don't get lost. Thanks for posting, and I hope this was worked out for you.
An automotive repair business refused to honor the certificate purchased. We requested a refund directly through Neofill as that's who charged our credit card. Their answer to everything..."Neofill is a third party vendor." "Neofill is a third party vendor." "Neofill is a third party vendor." "We will contact the business on your behalf." NO RESPONSE from Neofill for weeks now. Repeated emails to the company go completely unanswered. Follow-up phone calls parrot the original talking points...Neofill is a third party vendor." Once you purchase from Neofill DO NOT expect to receive any assistance afterwards. I'm spreading the word and so should all of you...THE DISCOUNT IS NOT WORTH IT!
I purchased 4 voucher at the beginning of this month for a local restaurant. A couple weeks later, I went to the restaurant to have dinner, they were out of business. The voucher did not expire until 8/31/18 I was sold these vouchers when this restaurant was closed. TJK