North Carolina Farm Bureau Insurance Agency review: Frustration with North Carolina farm bureau insurance agency’s handling of my claim

On August 9, 2024, my vehicle was rear-ended by one of their drivers, and I promptly submitted a claim that same day. However, I did not receive any response from the North Carolina Farm Bureau Insurance Agency for three days. Frustrated, I began calling all the local offices, providing them with my claim number. Eventually, they gave me the adjuster’s name and phone number.

I called the adjuster, Jordan, on Monday and left a message. He returned my call later that day and informed me that he would be in the area the next day to inspect my disabled vehicle. Jordan came by, assessed the damage, and assured me he would follow up with me.

As of today, Friday, August 16, 2024, I still have not heard back from Jordan. I called him again, but only reached his voicemail. I am extremely frustrated at this point. Their insured driver hit my car and disabled it, and it took three days for them to make contact, which I initiated. Now, a full week has passed, and I still do not have a rental car or any information on how they plan to handle this incident.

I had a similar experience with this company a few years ago when another one of their insured drivers rear-ended my car. It took them an excessive amount of time to repair the damage. I am now considering hiring an attorney and seeking further damages. I have had enough of this poor service.