Norwalk Furniture review: Poor manufacturing

My client purchased Norwalk sectional. Within 3 weeks of delivery which was in November 2022 they noticed a hole in each arm of the sectional in the exact same area. You can feel the rough wood underneath the fabric where the holes is. There is no padding, so the fabric rubs against the bare wood. I filed a complaint with the customer service center. A couple of weeks later the fabric began pulling on the bottom side corner of the sectional creating ripples in the fabric. I filed another complaint. It wasn't until Jan. 11, 2023 that the company tells me that it is not a manufacturing issue and that they will offer me fabric at a discounted rate to have my own upholster fix the issue. They made the absurd remark that maybe the client turned it upside down and drug it across the floor.

They won't even entertain the notion that they are not at fault for this poor workmanship.