NRI Banking review: Customer service and overall website is poor design!!

Every time I call during US hours, the first reply to any question I have for the agent starts with "Sorry sir, we have downtime right now 12am to 4am"

WTF?! Every single time this happens. If this is an NRI service, are we supposed to call India day hours. Does ICICI give a f*** about their customers at all?

A simple pin generation can go haywire even when choosing the online option.