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I signed up for a free 14 day trial, after which I could cancel if I did not want to continue it if I did not wish. I received the product. The company proceeded to charge my checking account $89.15, without my permission. I do not want this product! They then sent 2 more bottles of this crap, and charged me AGAIN! I have been trying to call their number on the packing slip. They DO NOT answer their phone, or return messages. I want to return their product, but I will not do it unless I have an RGA # & am reassured I will receive a refund of what they stole from my checking account under false pretenses. This is an internet crime! The BBB should shut them down. I have called he phone number [protected] to stop future shipments & charges. I hope it works.
The complaint has been investigated and resolved to the customer’s satisfaction.
I returned my first order after jumping through hoops, e.g., numbers outside the box, inside the box etc., etc. I called and was told someone would call back as soon as a rep is available. No call. went to Florida. When I returned from FL there were 4 boxes (2 shipments, for which I was charged $89.85 +$89.15 totaling $179.00. That was for January. February and March were charged the same. I also did not meet the 30-day return policy. sooo TOO BAD MS CUSTOMER. The total of all the unauthorized charges is now about $552.00. I sent all of the product to: Vivante Eye Cream, 1760 W. McFadden Ave., Santa Ana, CA [protected]. I received a call from a human saying they would refund a portion of the last shipment, but could not refund anything on the rest. I now don't have the money, nor do I have the product, which is probably just Crisco anyway, and very little of that.. Of course, most of us cannot afford a loss of $550. I am letting everyone I know + any opportunity to spread the word far and wide. DO NOT DO DO BUSINESS WITH THIS COMPANY. They change their product names, company names, etc. They will be hard to catch up with.
Also involved is :
NuDerma Skin Care
PO Box 25380
Santa Ana, Ca [protected]
They claim not to be the same company. Dealing with them is impossible. A trusting, honest person hardly has a chance.
w McFadden Ave - SuiteB 602 Sa nta Ana CA [protected].
back in a single box, which SURPrise! did not meet their 30-day requirement.
Ordered the free sample for just the 4.95 shipping and was charged 89. Something on my credit card. I just received another order of Nuderma skin care and deluxe eye therapy that I did not order. I called the number I saw on another complaint and it rang once and not again.